5 Star Pool Plaster Inc
About us
5 Star Pool Plaster Inc., is a family oriented business that strives to exceed the customers dream when remodeling their swimming pool. We offer the most affordable prices with exceptional workmanship. Our goal is to give you the most pleasant experience throughout the entire renovation project of your swimming pool. At 5 Star Pool Plaster we focus on what is most important, which is the customer guiding them through the entire process and making sure you are informed every step of the way and making sure that every renovation is a 5 star renovation. Additional service area covered: the majority of Northern California.
Business highlights
Services we offer
Arbors & Outdoor Kitchens, Commercial Swimming Pools, Concrete & Pavers, New Swimming Pool Construction & Design, Outdoor Fireplace & Fire Pits, Swimming Pool Renovation & Design
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 0% | ||
| 17% | ||
| 0% | ||
| 25% |
5 Star Pool could have put more effort in plastering the pool smoother. The grout in the tiles has been chipping off, that started about 6 months after completion of the job.
There were problems with the County pool inspectors OK-ing the work, he had to have his guys come back to do a part of the job over so it would pass inspection.
The salesman that bid and sold the job could have spent more time looking after the men he sent to do the work, they may have done a better job if that was the case.
I don't believe the property owner will use 5 star pool again, I think she may go with a higher bid to get a move professional job next time. The lowest bid is not always the best way to go.
Things did not go well, 2 years later I am still trying to get them to repair items that are falling apart
The Salesman Jim P, sold us the world. He went on and on about their quality and abilities. He said they owned a and quot;bull nosing deviceand quot;, their device was a laborer with hand grinde/ sander. They under cut every other bid we received, and throughout the entire process, every other day we were forced to sign work change orders, resulting in additional expense, and lost time.
The real horror was when we had to stop the concrete trucks from dumping 2000+ sqft on our property, when it was revealed they had never pulled permits. Some folk choose to do that and quot;typeand quot; ( unpermitted) of work. We had specified in our contract that everything was to be permitted. 5Star failed us on many occasions.
I understand that people make mistakes, 5 Star completely blew it out of the water, when they choose to lie to the city of Pleasanton. 5 Star signed documents stating that our spa was a and quot;rebuildand quot; instead of the new construction, which it is. After revealing this major error to the planning department. The city forced 5 Star to practically tear down the spa to reveal inner the workings and construction.
On at least 5 occasions the foreman ( which there are MULTIPLE) choose to go off plans. Prior to hiring 5 Star, my wife and I paid $5,000.00 for professional landscape architect plans. The same plans we provided each contractor prior to awarding the bid. The Plans that 5 Star bid upon… the very plans they were unable to find, when it came down to actually building our project.
We requested (many times) line item, detailed invoices for work completed. They were never detailed, and left much to the imagination. We are now 8 months post completion, and have many issues which still need to be addressed by 5 Star. Eventually, they simply stopped taking my calls. We have massive cracks in the pool decking, a fence that will not open, a fence door that is falling apart, and poor/no drainage.
If you want a company who will do the job they are contracted to do, and do it well. DO NOT hire 5 Star!
Please run the other way!
The three owners begged us to be let out of roughly 20% of the contract :i.e. arbor, additional gates, irrigation, ect. Because in their words, they had incurred too much expense.
The truth of the matter, is when the homeowner forces a contractor to re-do work, to contract and plan specs, the profitability goes down dramatically. They were forced to rebuild my spa, seating benches ( twice), and our out door kitchen, three times.
I really hope that Concho, Luz, Chris, or anyone at 5 Star who reads this, decides to finally do the right thing. We were more then fair, in our patience, with their multiple failures. Im still patient today, but I would bet we will never hear from 5 Star.
Please be cautious, please don't be taken, please verify everything… don't trust 5 Star.
Im happy to recap in person, or on the phone… and again, very happy to speak with 5 Star, should they be interested in speaking with me. All the issues I noticed them on in the past months are still present.
I hope this helps
Jesse Lucero
[email protected]
Pleasanton, CA
Licensing
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