Immediate Response Restoration, Inc

They did OK work and the issue with the water damage was taken care of, but tried to rip off the Insurance company! The insurance company contacted us and reported information from the company, that was false and inaccurate. They caught the provider reporting a lot more work than he actually did to get paid more.

Two days before we moved in to our new home, we found some water damage in the kitchen ceiling.  Immediate Response Restoration was the company selected to do the work by the first responders, Emergency Services Restoration (ESR) (who were fantastic, incidentally).  The contractor selected for the job was a man by the name of Tim Prindle.  Initially, Tim could not wait to get over to the house and get started.  When it came time for him to start, he told me he needed approval from my insurance adjuster, despite the fact I had already received it.  I contacted the adjuster and let him know Tim would be calling because he needed the approval.  I then called Tim around 1:00 PM that same day and told him I just spoke with the adjuster and he would be awaiting Tim's call.  I asked Tim to keep me in the loop and he agreed.  After not hearing back from Tim, I called him the following morning at 9:00 AM and requested an update.  He called me back around 3:00 PM and stated that he left a voice mail message for the adjuster but did not hear back.  I told him that was okay and asked to be kept in the loop so I knew what was going on and could coordinate different things on my end. 
While this was going on, the gentleman from Emergency Services Restoration put together a work order that called for removing some of the backer board in my upstairs bathroom.  Tim challenged the decision and did not feel it needed to be done.  After not getting the response he desired, he called me in an apparent attempt to get me to override it.  I told him if ESR said it needed to be done, then it needed to be done as they had earned my trust.  We ended the conversation and I thought that was the end of it.
Two days later, the crew from Emergency Services Restoration were at my home to remove equipment and they told me that Tim had told them he had been in touch with my adjuster, received approval, and was scheduled to be at my home the following morning.  Since this was news to me and I had asked Tim to keep me in the loop, I asked for a different contractor.  Shortly thereafter, I had a three way conference call with Tim and his Area Manager, Dina.  Tim said he was sorry if I felt I was not in the loop but there was nothing to keep me in the loop on.  When I asked him about his conversation with ESR, he then said that he had just talked to my adjuster and was on a different job and couldn't just pick up the phone and call.  I asked Tim why he was able to pick up the phone to call the guys from ESR and not me, especially after I asked to be kept in the loop.  Dina stated that I would be contacted first going forward and we can move on.  I told Dina if there were any other issues that I would want Tim removed from the project and she said she understood.
Tim showed up a few days later and began preparing his work estimate.  Why he did not have it prepared before he came over is beyond me.  When I read the estimate, I saw no mention of the backer board in the bathroom, so I asked him about it.  Tim told me it did not need to be replaced.  I reminded him of his conversation with the guys from ESR and myself and thought we agreed it would be done.  Tim indicated he did not work for ESR and they were not his boss.  We ultimately came to resolution on it but I was disappointed that this perceived deceitful behavior was being displayed.
So when the drywall was being installed back in my kitchen ceiling, the work was not completed and the gentleman who did the work told my wife he would be back the next day.  At 4:00 PM the next day, after not seeing or hearing anything, I called Tim.  Tim told me it would be two more days before the guy could come back and finish.  I told Tim that I felt this was a retaliatory move on his part since I had complained to his boss.  He told me that was not the case.  I called his boss again and asked if it was common practice to return three days later to complete a job and she indicated it was not.  I told her right then I wanted Tim off the project.  Dina got me on a conference call with her and her Regional Manager to see what could be done and I told her I was not flexible on Tim being involved in the project any longer.  Tim was then removed from the project and I dealt with Dina directly the rest of the way.
Her efforts and involvement are the only reason this review is not an "F".  Upon completion of the project, my wife signed paperwork as I was out of town on business.  When I returned home, I was disappointed with the paint job on the ceiling.  Knowing that my wife already signed paperwork, I decided to call Dina and ask her about it.  She immediately offered to have the painter come back to the house and put another coat of paint on the ceiling.  She had someone there within 48 hours.  There was a bit of a delay in them sending me an invoice for the work that was done but Dina provided a reasonable explanation.  If I would have been able to deal with Dina from start to finish, this review would have been an "A".

Brroken water pipe in kitchen.  Flooded kitchen, dining room, living room and family room and patio..  Leak found within the first  couple hours.  Standing water removed prior to Immediate Responses arrival.  I used a carpet cleaner  to remove water from carpets.   Immeediate Response ripped up toe kicks and base boards, folded carpet and pad back and cut it. The employee took a scraper to the flooring and scraped down to the original flooring.  This later tested positive for asbestos as did the walls.  Placed 11 machines in my house to dehumidify and dry wet areas.  I wonder if this spread asbestos in my house.   My insurance adjuster asked why he cut the carpet and who authorized him to do so.  I told him he just did it.  The insurance adjuster said he knew of Immediate Response and he prefers not to work with them.  I contacted Immediate Response that day and terminated their work.  I was told they couldn't pick up their 11 pieces of equipment until the following day, 4/9/13.  On 4/9/13  a large male (approx 6'2", 275 lbs) came to my house.  I again told him that he and his company had been terminated and to please remove his equipment as the other company was already on site doing their work.  This man told me I had to sign a release before he would pick up his equipment.  I told him i was unhappy with his company and therefore they were terminated.  He refused to go, saying he would leave the equiplment on property and charge me every day for their use until I signed the release.  He became more aggressive, intimadated me, bullied me.  I called my insurange agt and he said I didn't have to sign any release.  After about an hour I was intimidated to the point that I feared a physical confrontation so I signed the release under duress.  I called Immediate Response numerous times to talk to a manager and to have my carpet retjdrned.  The carpet was returned, damp, dirty and ruined, on 6/29/13.  To date, no manager has returned my calls.  I had several questions regarding the bill from Immediate Response.  The same man who forced my to sign a reease refused to explain the billing.  He threatened to bill for more and put a lien on my house and hung up.  This conversation was on 5/14/13 and their bill was p[aid in full the following day.  A lien was infact was put on my house even after the payment had been mailed.