NoMow Turf

All the wooden stakes that hold my 44 feet of bender board in place have rotted and failed and now the bender board is in jeopardy especially with the rains of winter to come. I was also told the stakes used were too short for the job.

The owner at No Mow Turf won't be responsible for any level of repair to the mess his firm created. Instead he insists they are not obligated to replace the stakes because my LABOR warranty has expired, but since when is a wooden stake considered ‘labor’? The problem is not the ‘labor’. The stakes were installed ok, it’s the stakes themselves that have failed. I do not understand why NoMow Turf will not cover the failure of the stakes under the 10 year materials warranty, which has not expired.

I am also not pleased that on January 2nd 2018 NoMow promised to make repairs, but then did not. When I finally got a response from them they oddly replied with the suggestion that I should give them a 5 star rating. Here is the exact quote; “What I think would be amazing and, dare I say, the right thing to do, would actually be for you to give us a 5 star rating based on how you really felt back when we did the project.”

I additionally received a snotty email from the owner advising me that "this is not how human beings are to interact", and further explained that "the crew is responsible for go back repairs, and this is usually done on their own dime".

NoMow Turf has been very volatile in their communications as evidence of their response here. They sent me emails that were rude and insulting, then a day later they were apologizing over and over, followed by a promise to make the repairs, which they never did.

NoMow Turfs claim on the home page of their web site of "superior products and installation expertise" and “satisfied clients” certainly does NOT apply to me and my job.

I would not recommend a firm like this that is pleasant to get the job, then is quite unpleasant when there is a problem later with their choice of inadequate materials.

Below are a few pics of how the wooden stakes failed and how the board is creeping up.

UPDATE: There is far too much in NoMow Turfs response below to even try to respond but my Yelp profile is in fine working order and my reviews are a reflection of my consumer experience for good, bad and in-between.

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After much thought and investigation into other turf companies, I chose NoMow Turf as their product seemed superior to the competition, the account representative (Sierra) was very helpful, informed, thorough, and left me samples to discuss with my family. This installation went well, the guys were respectful and cleaned up thoroughly each of the 2 days they were here. I would recommend this company to anyone looking to cut their water useage while having a beautiful, "manicured" lawn to enjoy everyday.

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It went very well. They arrived on time and finished in about 3 hours. It looks beautiful!

Our backyard looks fantastic! Pat (Owner) was very responsive and provided a competitive bid to install artificial turf in our backyard. He immediately came to our home to do measurements and show us samples of turf types then gave us the bid on the spot. The installation took place a few days later. The team did an outstanding job! We had just painted the exterior of our home and were concerned about the mess, etc. The guys were very careful during the entire process and cleaned up thoroughly at the end of the day. It was great to have the yard transformed in only one day! Pat provided great customer service throughout the process and followed up to inspect the work to make sure we were happy. We would highly recommend Nomow Turf! Thank you, Pat and installation team!

Patrick was great, his price was competitive with the other quote I got. I feel I would have received a great final product from him. I was stuck deciding between No Mow Turf and another contractor and had to come up with a decision so I ended up going with the other contractor just because they did the pavers and turf themselves while No Mow Turf subs the pavers to another contractor. He stands behind the work of his subs so I'm sure it wouldn't be an issue, but that was the only differentiator I could come up with.

I The quality of the work and product was very good. My yard looks 1000 times better. Patrick was very responsive to my phone calls and came out the same day for an estimate. We scheduled a date for install, but the crew never showed. I told Patrick I was flexible, so he changed the install date on me, but forgot to leave me a message regarding the change. Oops... Sorry - This gave you a and quot;Cand quot;. Regardless, I love the finished product and would not hesitate to recommend them to someone else.

We have only good things to say about our experience. They returned our call immediately and came out the same day. He had a written estimate to us by that evening by email. They scheduled us very quickly. They sent quite a crew over to work on it. It was almost like they sent shift B over to work on it late in the afternoon. They worked hard and got the project done. Then the rains started and my husband wanted to test it because it was done quickly and kind of in the dark at the end. My husband was finally able to test it. They did come back one time just before the rains to try to even out some of the bumpiness but because of the rain they really couldn't. They told us to call them back. They are eager to make it right if it is not perfect. They have different qualities and grades of artificial turf. The putting green is a nice high quality. Their work is very good and the service is excellent. We are going to call them today to come back and even it out. This is our second putting green and the other one was done ten years ago. We didn't price around. We would definitely use them again.

Pat showed me samples of all the different types of imitation grass he had, and I selected the perfect one. It looks so much like real grass, it's hard to tell it's fake. I'm very pleased with it. So is the dog; It's so much cleaner looking and isn't affected by dog urine. I should have done this a long time ago

This company installed the turf and the cost (though higher than competition) and product quality (all three co's that provided estimates had comparable product in this price range) were initially delivered as agreed. So why did we pay more? The service. We were thinking a local company, and an owner that we knew, may be a little more attentive to the job. Sorry to report that the service we received has been beyond poor. Broken sprinklers that were damaged during installation and not repaired promptly. No return phone calls for maintenance requests, and then showing up unannounced at our home and performing service that was promised at no charge then requesting payment. This is a small company that is not taking care of what matters in business-delivering the basic services to their customer...as promised. Based on our experience, there are more professional companies out there worth trying.

I got three bids and they were the more reasonable priced. It took about 4-6 hours to do the work. They took their time and did a real good job. They came when they said they would, they were professional and explained things well. They cleaned up after themselves. It looks beatiful.