About us
LICENSE NUMBER: C-27 903704. ADDRESS: PO BOX 928 TRABUCO CANYON CA 92678.
Business highlights
Services we offer
PUTTING GREENS. We are a certified installer of Tiger Turf synthetic grass products., SYNTHETIC GRASS, We offer installation and sales of ARTIFICIAL TURF
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
The owner at No Mow Turf won't be responsible for any level of repair to the mess his firm created. Instead he insists they are not obligated to replace the stakes because my LABOR warranty has expired, but since when is a wooden stake considered ‘labor’? The problem is not the ‘labor’. The stakes were installed ok, it’s the stakes themselves that have failed. I do not understand why NoMow Turf will not cover the failure of the stakes under the 10 year materials warranty, which has not expired.
I am also not pleased that on January 2nd 2018 NoMow promised to make repairs, but then did not. When I finally got a response from them they oddly replied with the suggestion that I should give them a 5 star rating. Here is the exact quote; “What I think would be amazing and, dare I say, the right thing to do, would actually be for you to give us a 5 star rating based on how you really felt back when we did the project.”
I additionally received a snotty email from the owner advising me that "this is not how human beings are to interact", and further explained that "the crew is responsible for go back repairs, and this is usually done on their own dime".
NoMow Turf has been very volatile in their communications as evidence of their response here. They sent me emails that were rude and insulting, then a day later they were apologizing over and over, followed by a promise to make the repairs, which they never did.
NoMow Turfs claim on the home page of their web site of "superior products and installation expertise" and “satisfied clients” certainly does NOT apply to me and my job.
I would not recommend a firm like this that is pleasant to get the job, then is quite unpleasant when there is a problem later with their choice of inadequate materials.
Below are a few pics of how the wooden stakes failed and how the board is creeping up.
UPDATE: There is far too much in NoMow Turfs response below to even try to respond but my Yelp profile is in fine working order and my reviews are a reflection of my consumer experience for good, bad and in-between.
Our backyard looks fantastic! Pat (Owner) was very responsive and provided a competitive bid to install artificial turf in our backyard. He immediately came to our home to do measurements and show us samples of turf types then gave us the bid on the spot. The installation took place a few days later. The team did an outstanding job! We had just painted the exterior of our home and were concerned about the mess, etc. The guys were very careful during the entire process and cleaned up thoroughly at the end of the day. It was great to have the yard transformed in only one day! Pat provided great customer service throughout the process and followed up to inspect the work to make sure we were happy. We would highly recommend Nomow Turf! Thank you, Pat and installation team!
"Point taken. We will try to respond in a faster fashion. Thanks for your business!"
"It was our mistake for charging this customer for the return grooming of his lawn. We used to have a program whereby we provided one complimentary brush-up. Due to the fact that we're not really set up as a maintenance company we no longer offer that as a regular service. Therefore it was a mix up on our part for the charge. Incidentally, the charge was refunded and an offer for another subsequent brush-up was put forth. To this day, we have not heard back from the client, either for acknowledging the refund or the offer for another maintenance. Instead, we received a negative post on Angie's List. As far as the actual work completed, my communication to the customer was that when we were in the area we would stop by to brush up for free. Sometimes we're able to give more notice than other times. On balance though, I see where the client might have been a little frustrated, but in the grand scheme of things, especially people to people issues, his reaction is overdone and overstated. His comment above of having "overpaid" is unfounded given the quality of turf selected and the overall bid value. Sure, he might have been given slightly lower total quotes from the other companies he mentions, but at the expense of a lower quality turf. Enough said. On the whole, we have a long history of satisfying many clients and providing great value. See other posts for other opinions! Thanks."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.