MISSION VIEJO GLASS INC

My unit was built in 2000-2001 timeframe. My kitchen window had 2 broken muntins. I was having a very hard time finding someone that can fix or replace the window. I was constantly passed on from glass companies to window repair companies. Mission Viejo eas punctual, he came at the promised time, tooke measures, gave me an estimate. He was also able to rush the order as I was getting ready to go on a trip. They were very kind and did everything to accomodate my schedule. When the window was ready (in about a week) he sent over one worker who was very professional and curteous to mount the window. The job was done very well and the window fits perfectly with the other half.

The gentlemen that came out were very nice and professional, however I thought their price was high even with the standard 10 % discount that EVERY business offers when giving a bid. I asked if they could sharpen their pencil and I would order immediately and pay in full - another 10% - but they refused. A few weeks later I went to their website and noticed a $100 off for a "heavy" shower door unit that applied to my situation. I e-mailed them immediately telling them I had noticed the coupon online and I would order immediately, again, and pay in full. They responded that I could not use a coupon with a discount together. That definitely left a bad taste in my mouth about the business and I decided to wait and see what offers may pop up in the future and to get some other bids. I was very surprised that they were not willing to be more flexible and didn't seem to want my business. I I'm sure they will respond that it was the best they could do and they can never use two discounts together - the standard response - and that's fine, I'm just stating an opinion and expected more from an Angie's List member. I answered above that I would certainly consider them again for future bidding on other work - they seemed like a good company, I just thought they were high and not really looking to earn your business.

Very well! Upon first telephone call, I was told I would receive a call back to set up an appointment for someone to come out to give me an estimate. They called back and came within the hour, and appointment was set. Representative came promptly, and gave me an estimate. The window as double pane, so had to be custom made. Two days later, I received a call to set up an appointment for installation. Again, installer came promptly.

The job went well, and I was billed the estimated cost. There was a bit of confusion about the price... I had asked that the glass be replaced in one of my garage doors. The over-the-phone estimate was $180 - $225. When the service representative arrived he said the estimate was for one pane of glass only. My door has two panes, both of which needed to be replaced. Frankly it didn't occur to me that the estimate was based on a single pane of glass rather than a single door, and I had not been asked how many panes were involved. I offered to pay the high end of the estimated price range and the offer was accepted.

Consulted Angie's List for glass replacement company. Called company, very courteous response. Estimator called to make appointment. Arrived at scheduled time. Measured glass, discussed cost, counseled on best approach to replace other windows in room (not first reason for call) and gave estimated time for ordering window. Received call when window was ready to install, made appointment. Installer called ahead to let us know he was minutes away from arrival although he was not late. Removed broken glass, installed new pane, cleaned up thoroughly. All contacts with this company were courteous and pleasant and the work was accomplished to our entire satisfaction. A few days later we received a thank-you card.

They were very professional and very courteous. They had excellent customer service and the price was very reasonable as well. They did the work at their location and they were finished quickly. They were hard working as well.

The appointment was made via telephone and the two workers showed up right on time. They assessed the situation, went right to work and accomplished the job in about 30 minutes. In all the job was performed quickly and without incident. The only issue was price, there was a $300 minimum and there was no clean up at the end of the job. Other than this the job went well.