I had talked with a California Countertops representative over the phone two times prior to going to their location, and decided to stop in for a quote. The second call was to specifically to find out what information they would need to complete a quote when we came to their physical location. When my wife and I went in with the requested information this same representative proceeded to tell my wife and I what a bad job I had done with the requested information along with a general diatribe against men (as if that mattered) in general. I initially just took it as a general ribbing and nothing serious and ignored it. However, my wife did not take it that way and mentioned it to me as soon as we left the premise. Upon which, after discussing with her, I agreed that the encounter was very unprofessional. All things being equal, I told her, maybe we just took it the wrong way and to give them another chance. On the next encounter, with updated information as requested by California Countertops (that I was sure to meticulously prepare this time) this same representative assisted my wife to create a quote. I was unable to go this time since California Countertops closes at 5pm and I work until 5pm. My wife did not feel that this person was all that helpful, was in fact just the opposite, and that she was made to feel like did not know what she was doing. That's exactly the point, we don't, and that is why we are there, to get their assistance. It's unbelievable as a potential customer that we were treated in such a way. At the end of this encounter, with a quote in hand, my wife asked for our documentation back. The representative initially refused, since she had written California Countertop confidential information on it. The representative did not want us to be able to take the documentation (ours) to any competitors for a quote. What kind of response was that, refusing to give my wife back our own information? Again, I am failing to understand why such a thing would be said. I can understand the reasoning, but, if the representative failed to make herself a copy for her own notations, that we as a potential customer should be refused our information back based upon the representative's mistake. Mistake made, the California Countertop representative should have lived with it, and provided our information back to us. Their mistake, not ours. In the end, my wife got our documentation back, but with the "confidential" California Countertop information scribbled out. This scribbling in effect overwrote a portion of the information prepared by me, thereby making our documentation useless in using to provide to another company for use in creating a quote. This required me to re-prepare that same documentation that any company would need in order to provide us with a quote. Initially, I felt that, bygones should by bygones, and to move on. However, the more my wife and I talked about it, they more we decided this is exactly the type of customer treatment that should be reported to Angie's List for any prospective California Countertop customer to be able to review prior to doing business with them.