Founded 2011 • With Angi since August 2012
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Free Estimates
Yes
Warranties
Yes
Senior Discount
25%
Eco-Friendly Accreditations
No
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Verified Reviews
Read reviews by category
awnings (18)Patios (1)window treatment (1)
Showing 1-18 of 18 reviews
Margaret J.
08/10/2019
Sabrina M.
05/10/2019
I called and made an appointment a week in advance. The morning of the appointment, I called to confirm and the woman on the phone said she had no record of the appointment. She apologized and made a new appointment for the same appointment time later that day, with the same technician. An hour and a half later, she called back to cancel the new appointment and said the technician was no longer available at that time and could he come earlier, 4 hours before the scheduled appointment time. Initially, it took me awhile to move appointments to accommodate the original time, so moving the appointment earlier wasn't possible. The woman on the phone (Leslie) was very nice, but didn't admit that it was her who didn't record the original appointment until I asked for further explanation. Unfortunately, a lot of wasted time, just for no visit and no quote. Probably not the best first impression-- I chose not to remake the appointment for a third time.
Description of Work
Slide wire awning estimate
Category
awnings
Service Provider Response
[Member Name Removed], I want to start off by sincerely apologizing for our handling of your appointment. It is not the way we like to do business. And we certainly don't like wasting our potential customers time. Unfortunately when we went to save your appointment in to our 3rd party scheduling system, unknown to us at the time, your appointment never saved in the system. We only realized this when you called in that the system hadn't saved it. When Lesvia tried to make it up to you and set the appointment for later that day she was unaware the our representative had already made prior arrangements. Again, this is not how I want our potential customers treated. Your time is valuable. We all make mistakes but unfortunately on this occasion we never recovered and handled it the way we should have. I have addressed your issues with all of our staff in an effort to make sure this does not happen again. If you would like to give us one more chance to put this right I will personally make sure you are taken care of in the manner that makes up for this whole situation. Sincerely Gary Kerr OwnerRobert F.
07/02/2018
Lorraine M.
03/26/2018
Sonika J.
08/23/2016
Nancy F.
06/15/2016
Jeff E.
07/16/2015
I used the Awning Company for fixed window drop shades. From the initial quote, home consultation, to installation, they did a fantastic job and the shades look and operate great. My wife and I are glad we contacted them. Great job, would recommend others to give them a call. Thank you,
Description of Work
Install 3 window drop shades.
Category
awnings, window treatments
Cost
$2,050
Hire Again?
Yes
Karen B.
10/13/2014
I visited the showroom in Irvine to see the various awning styles and quality. Nice showroom, helpful salespeople and nice variety of samples. They made an appointment for a salesman to visit our home to take measurements, etc. He was prompt, friendly and professional. Measured, made recommendations, answered my questions, great experience. He even ordered fabric samples on the spot and they arrived at my house about a week later. He explained the difference between the quality of Sunbrella fabrics available, including the thread/stitching, fade resistance, etc. The awning was custom made and when it was ready they called to schedule an installation visit. The installers arrived right on time and did a great job. The awning looks fantastic - all of our neighbors love it! Especially the one who lives across the street and gets to look at it all day :) I believe we received a discount for mentioning Angie's List. I believe the price was just slightly higher than others, but with the discount it all equaled out. Very pleased with the experience!
Description of Work
We bought an awning to go above our front door.
Category
awnings
Cost
$850
Hire Again?
Yes
Diane V.
10/03/2014
Constant communication with the Awning Company owner was important to get everything corrected in a timely and acceptable manner. Ultimately we love the product and once it was installed correctly we would recommend it to everyone. The first installation was incomplete due to improper measurements of the size of the awning. Also on the first installation the retractable awning motor was installed on the side of the house in the wrong location so that when the awning was fully extended (approximately 10') it was only 5'5" above the ground. There was a lack of communication between the initial measurement taker and the actual installer. The installer failed to follow the measurements and directions of the measurement taker, causing the installer to have to come out TWO more times to re-install the entire system and finally get the awning placed in the correct position on the side of the house.
Description of Work
Installed a custom retractable awning.
Category
awnings
Cost
$3,000
Hire Again?
Yes
Sharon P.
07/27/2014
Staci K.
07/17/2014
For both the estimate and the installation, the Awning Company showed up early (which I appreciated). They explained how pricing worked which helped me compare them to other offers I had seen. I was told from the beginning that it would take approximately 6- 8 weeks and it did take about 8 weeks. I am very happy with the service and product I received. The awning looks great! I would definitely recommend them to everyone.
Description of Work
Installation of a large, fixed awning to cover two sliding glass doors on a balcony.
Category
awnings
Cost
$1,150
Hire Again?
Yes
Carolina V.
07/07/2014
Andrea L.
05/06/2014
Jack D.
08/10/2013
Gary came out and measured for the job, he was very professional and had a variety of fabrics to choose from. I had a design in mind based on a picture I took at a model home for a steel framed fabric structure to sit atop our existing wood patio cover. What they created was far better then I could have imagined. The design had to be modified due to an obstruction on our stucco wall but they returned with the correction in a timely fashion and installed while we were gone. When we returned to see the finished job, I was personally amazed at how they fabricated exactly what I wanted from a two dimentional picture. Also installed a drop shade on the west side of the patio cover to give some badly needed afternoon shade. The end result was a simple wood patio cover had been transitioned into a semi-enclosed outdoor space that is perfect for entertaining and relaxing in the shade. Great customer service, craftsmanship and follow up that is hard to find in the construction trade today. Truly rare and very much appreciated. Thank you Gary and crew.
Description of Work
Patio Cover and Drop Shade
Category
awnings, patios
Cost
$2,900
Hire Again?
Yes
Richard B.
04/18/2013
Gary, the owner, arrived on time to give me an estimate. Though not the absolute lowest price, the price was competitive, and Gary was very helpful with his suggestions. Two-week projected installation date was almost exact. Installer was on time, fast, and professional.
Images
Description of Work
Installed a retracting awning over French doors in family room
Category
awnings
Cost
$1,700
Hire Again?
Yes
Scott D.
03/09/2013
They scheduled one day but couldn't make it because it rained, so they rescheduled for the following weekend and came out and were pretty much on time. They were very good, very neat. He did what he said he was gonna do and he was very reasonable. He was the most reasonable offer, they were about 20% cheaper. The guy was very nice and personable. He gave me an Angie's List discount, even though he wasn't on Angie's List to match an offer from another guy. When he came out to show us the product, 'cause it was already fabricated, I didn't like it and he redid them at no charge. In a month or two I'll call him back to do the other two windows downstairs.
Description of Work
The Awning Company installed two awnings.
Category
awnings
Cost
$1,400
Hire Again?
Yes
Phone
Address
16811 Hale Ave Suite E
Irvine, CA 92606