LRS Realty & Management, Inc.

the guy who showed us the property and signed us up was awesome and helpful. But otherwise I found LRS to be rude, hard to get hold of, and rip offs. God awful customer service. I have so many examples but let me give one. My rent (in LA) was 7500/mo for four bedrooms. For almost half a month, one of the four rooms (the largest which was also my office) was shut down due to repairs - water damage. And they had machines running (large industrial fans) 24/7 for a week (and I had to pay the electrical!!!) This was a major hassle for me and took many hours of my work time to relocate and use up another room in the house intended for other purposes, not to mention the fans were extremely loud. I had to buy a bunch of thick blankets and create a sound barrier just to be able to function. Imagine someone banning you from your office for twelve days. I asked for a credit of 2000 dollars off my 7500 dollar rent. I was rejected and treated like crap. I was offered a credit of 300 dollars. But I had to provide all sorts of evidence. They argued about it non stop (when they answered which was rare). I was unrelenting and finally I was given another 200 dollars after two months of arguing and insisting. When I left they took 3100 dollars off my $8000 deposit, including a $1250 cleaning fee and $600 fee to paint a door. I will do everything I can to steer people away from LRS.

I inspected the property with Ms. Van Leeuwen and it was a mess. Ms. Van Leeuwen assured me the security deposit the tenant had paid would be used to clean up the mess. Much to my surprise and without consulting me, LRS refunded the tenant the full amount of the security deposit. I was forced into shelling out over six thousand dollars to put the house into marketable condition. Clearly LRS has no interest in serving their clients.

Horrible. I just left court house where LRS failure to properly manage my problem tenant cost me a trip to court and $$. LRS are amateurs, non-responsive and hiire overpriced contractors. The fact that LRS employees in the maintenance department dont know crap about maintenance means you will get screwed. I had to find my own cleaner! Their employee turnover is high so you always have new people to speak with and bring up to speed on your property. Their accounting reports are so confusing that a child could improve on them. Unfortunately I need their reports for my tax return reporting. Do yourself a favor, go to the stationary store and buy a standard rental form and manage your own property. You will be much better off. I am now managing my own property and have saved thousands of dollars. From the Bernstein's on down in LRS company, buyer please beware. I now manage my own properties and with Angie's List save money and aggravation that I experienced in dealing with the LRS hacks who could not care less about high maintenance cost. They fail to report problems, fail to check on the property, fail to provide timely and accurate reports, foal, fail, fail!

My wife and I were initially very impressed with the professionalism and process under which LRS operated, which is why we selected them to manage our property when we moved to another state. Part of the agreement was that we would get "frequent" reports (they have this adevertised on their website) on how the tenants were maintaining the property including photos. They found us some questionable tenants, who turned out to be good tenants, and set up the lease within one month of our departure. After 6 months and no reports, we began to worry about things, so we inquried. The response was that they did not want to intrude on the tenants. After pressing the office that this was part of their program and sales pitch, they finally went out and took some lousy pictures for us. Seeing no major issues, we let it slide. That was over a year ago and I've seen no reports since. The leasing agent we hired as our property manager was let go from the company shortly after that report was issued, and the supervisor who took over our property has gone out of her way to do nothing. A few months ago, there was a problem with our gas stove - the office sent out one of their techs who informed us the repair would cost about $500 (for a stove that was only 15 months old and only cost $700) and that we needed to get it fixed because the tenants had no stove. I looked up the parts "needed" online and found the tech wanted me to pay about $350 for $150 worth of parts, so I called the manufacturer, they sent out a qualified technician who discovered it was a control board, not the vlaves the leasing office tech claimed, and they fixed it for free because it was a safety issue. We wife was in a fit because it seemed that LRS was being total advocates for the tenants and were not willing to do what they had promised us and what we were paying them for. To shorten the story, we are currently listing that property and have found out from our tenants that they have had about the same experience with the leasing office - basically, they do nothing for either us or the tenants. In the process of ending the lease and listing the property, there have been certain considerations that we needed addressed, such as a lease addendum that the tenants requested and some yard repairs, and LRS is balking at both. This company charges at the top of the market and I would encourage anyone to think twice before hiring them. If all you want is a good lease and tenants who pay on time, and no more, LRS may be a good option for you. If you want someone who is going to actively look after your property and your tenants, spend your money elsewhere because you won't get that kind of service from LRS, despite what they may promise you. If I was not selling my property, and was interested in continuing to lease, I would be searching for a new property manager right now.