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West Country HVAC

4.8(
17
)

Heating and Air Conditioning, Home inspection

About us

We have been a family owned and operated heating and air conditioning company for over 25 years and all 25 have been in the High Desert Area. We have excellent technicians with an average of 10 yrs experience and hundreds of homes worked on. Our installation crew have worked on houses, hospitals, schools, churches, commercial buildings and other residential projects. Our Billing Procedures- Our Trip & Diagnose fee to most areas is $69.95 and most of the time the trip fee is waived but that is dependent on the type of repair performed. We do have a flat rate book that takes the guessing out of pricing and reassures the customer that we are fair to all customers. All repairs are expected to be paid at time of completion with cash, check, or credit card.We also offer our Comfort Club Membership which is a 1 year, 2 trip maintenance plan to help the homeowner extend the equipment life, maximize energy savings, and give peace of mind to the homeowner. - $150.00 We offer multiple brands of equipment including: Day and Night, York, Rheem, Carrier, Trane, Goodman, Amana, Comfortmaker, and Gaurdian. We also offer discounts for senior citizens, military, and comfort club members.

Business highlights

44 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & commercial repair, replacement, installation and upgrades of heating and air conditioning systems. We offer budgetary systems, high efficiency systems; demolition, swamp coolers, wifi thermostats, ducting replacement and allergy remedying systems. We also offer basic water heater replacement and minisplit systems. We also offer these services through licensed and bonded 3rd party subcontractors: Air duct cleaning & Insulation Replacement

Services we don't offer

Propane system installations, fireplace installation or repair, industrial systems service, boilers and chillers. Tankless Water heater replacement and/or service

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.817 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
6%
2
0%
1
6%
Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.6
punctuality
4.3
Write a review
Showing 1-17 of 17 reviews
Kathy Peterson
10/2023
5.0
Google Review
Miguel was awesome. On time, very professional and courteous. Went above and beyond when providing maintenance to my HVAC system. Realizing the age of my system was almost 10 years old so went ahead and checked extra and found a crack in the system that could have caused a leak of Carbon Monoxide. He also showed us that our ducts were coming apart. Unfortunately that caused us to have to buy a new system but it will be well worth it in the long run. Our lives are worth it. Thank you Miguel.
Rating CategoryRating out of 5
Yes, I recommend this pro
paul perlas
09/2023
5.0
Google Review
Honest straightforward happy technician. Didn’t try to over sale beef up what’s wrong. Knowledgeable!!! Treated me like a person with knowledge of the basics of the air conditioner unit. This is definitely worth them coming out to my home. Checked entire system even after finding out what was wrong. I’ll call these guys if ever needed again.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from West Country HVAC
Thank you so much for this amazing review, Paul! We appreciate you trusting us with the process, and giving us the chance to repair your AC. We hope to hear from you in the future, if you ever need AC or heater repairs. Have a nice day!
David Stumbaugh
09/2023
5.0
Google Review
Gave clear communication regarding what was going on with our system what cost would be and pertinent time frame
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from West Country HVAC
Hi David, thank you so much for the review! We appreciate you and trusting us with your HVAC system. We hope you have a great weekend!
Evangeline Williams
09/2023
5.0
Google Review
Super great!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from West Country HVAC
Thank you for the 5 star review! We hope you calls us again if you need AC or heater repairs. Have an amazing day!
John Falone
09/2023
5.0
Google Review
Had an entire AC & Heating system installed a year & a half ago, had a minor issue pop up. Called, scheduled for the next day, fixed in less than an hour. Awesome organization with responsive professionals who know what they’re doing…and take care of you right even if it is 18 months later under a 2-year labor warranty. Highly recommend!!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from West Country HVAC
Hey John, this is an amazing review! Thank you for taking the time to comment, and share your thoughts. We were glad to be able to help in such a timely manner, and get your AC back up and working efficiently. Please don't hesitate to call if you need any other heater or AC repairs. Have an awesome weekend~
Nivia V.
03/2016
3.0
heating & air conditioning/hvac
  + -1 more
The work was done and there were no problems with the work (that I was not aware they did) HOWEVER, my issue is that a bill was generated for this service on August 15, 2015, and I was NEVER given the bill either by West Country HVAC, or the contractor (Crew Construction in Hesperia) that called them. Fast forward to last week, I received two voice mails asking me to call for a bill I didn't know existed. After careful research of my previous year's checking accounts records, I tracked down the events leading to the service. Needless to say, this was very time consuming and stressful. I am paying the bill, but requesting written authorization (by me) for their original services/estimate. I would like to know how a business does unauthorized work, does not directly bill their clients for the work, and then expects them to pay on a timely basis?
Description of Work: The provider was contacted by Crew Construction and I was not notified they would be at my house, nor given an estimate of cost, nor what needed repair.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$85
Response from West Country HVAC
[Member Name Removed], I apologize for any confusion this had. Crew Construction ordered the work for this address last September and all authorizations would have gone through Crew Construction. In regards to the invoice, the full amount of $85.00 has been waived due to any confusion between Crew Construction, West Country HVAC, and yourself. I apologize for any inconvenience.
Alice R.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checking heating unit in Bedroom (under warranty )
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah H.
01/2016
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
Response from West Country HVAC
Good Morning [Member Name Removed], I am sorry to hear that our company has failed to meet your expectations. We would like to look into the situation and see how we could have improved your experience; however, we were unable to find any information related to your address, name, and/or appointment time. Please respond so we may be able to better serve you as we do not have any record of servicing you or your home. Thank you.
Dennis M.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced resister on one of my AC condensers that was found to be bulging and leaking. This situation could have caused the condenser to stop working once the resister failed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Christopher V.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Did a good job installing my new thermostat. Fair price, only concern was the guy showed up 5-7 hours before my scheduled appointment time without confirming if that was going to OK
Description of Work: Install WiFi Thermostat
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$100
Abe L.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Doug W.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: a new thermostat and soon will work on the heater
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terri B.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Everything worked out well and it was easy to schedule to an appointment.
Description of Work: They completed a repair on the heating and AC unit for my rental home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert S.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
The technician who came out was very professional and a real nice guy. They did a fine job with the work.
Description of Work: I blew a fuse on my HVAC system and they came out to replace it.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
brenda V.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
The work turned out good.
Description of Work: They completed a general repair on my heating and air conditioning unit.
Rating CategoryRating out of 5
Yes, I recommend this pro
edward A.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: complete replace central air system. Excellent service! They were very prompt, punctual, and top notch.
Rating CategoryRating out of 5
Yes, I recommend this pro
David S.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
Their tech JIM, new what to do, tested everything and I am happy with the results.
Description of Work: Did not have any heat and they replaced a faulty ignition module with a new one. Did not have to replace the system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400

    Contact information

    10360 I AVE, Hesperia, CA 92345

    https://www.westcountryhvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    Open All Day
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Licensed*

    Trade License Number
    954637
    Trade License Locale
    California
    Trade License Authority
    Contractors State License Board
    Trade License Expiration
    11/30/2024
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning,
    Home inspection

    FAQ

    West Country HVAC is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 7:00 PM

    Tuesday: Open All Day

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: Closed

    West Country HVAC accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, West Country HVAC offers free project estimates.
    Yes, West Country HVAC offers eco-friendly accreditations.
    Yes, West Country HVAC offers a 10% senior discount.
    Yes, West Country HVAC offers emergency services.
    Yes, West Country HVAC offers warranties.
    West Country HVAC offers the following services: Residential & commercial repair, replacement, installation and upgrades of heating and air conditioning systems. We offer budgetary systems, high efficiency systems; demolition, swamp coolers, wifi thermostats, ducting replacement and allergy remedying systems. We also offer basic water heater replacement and minisplit systems. We also offer these services through licensed and bonded 3rd party subcontractors: Air duct cleaning & Insulation Replacement
    Propane system installations, fireplace installation or repair, industrial systems service, boilers and chillers. Tankless Water heater replacement and/or service

    Contact information

    10360 I AVE, Hesperia, CA 92345

    https://www.westcountryhvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    Open All Day
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    Closed