West Country HVAC
About us
We have been a family owned and operated heating and air conditioning company for over 25 years and all 25 have been in the High Desert Area. We have excellent technicians with an average of 10 yrs experience and hundreds of homes worked on. Our installation crew have worked on houses, hospitals, schools, churches, commercial buildings and other residential projects. Our Billing Procedures- Our Trip & Diagnose fee to most areas is $69.95 and most of the time the trip fee is waived but that is dependent on the type of repair performed. We do have a flat rate book that takes the guessing out of pricing and reassures the customer that we are fair to all customers. All repairs are expected to be paid at time of completion with cash, check, or credit card.We also offer our Comfort Club Membership which is a 1 year, 2 trip maintenance plan to help the homeowner extend the equipment life, maximize energy savings, and give peace of mind to the homeowner. - $150.00 We offer multiple brands of equipment including: Day and Night, York, Rheem, Carrier, Trane, Goodman, Amana, Comfortmaker, and Gaurdian. We also offer discounts for senior citizens, military, and comfort club members.
Business highlights
Services we offer
Residential & commercial repair, ducting replacement and allergy remedying systems. We also offer basic water heater replacement and minisplit systems. We also offer these services through licensed and bonded 3rd party subcontractors: Air duct cleaning & Insulation Replacement, high efficiency systems, demolition, installation and upgrades of heating and air conditioning systems. We offer budgetary systems, replacement, swamp coolers, wifi thermostats
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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HOWEVER, my issue is that a bill was generated for this service on August 15, 2015, and I was NEVER given the bill either by West Country HVAC, or the contractor (Crew Construction in Hesperia) that called them.
Fast forward to last week, I received two voice mails asking me to call for a bill I didn't know existed. After careful research of my previous year's checking accounts records, I tracked down the events leading to the service. Needless to say, this was very time consuming and stressful. I am paying the bill, but requesting written authorization (by me) for their original services/estimate.
I would like to know how a business does unauthorized work, does not directly bill their clients for the work, and then expects them to pay on a timely basis?
"[Member Name Removed], I apologize for any confusion this had. Crew Construction ordered the work for this address last September and all authorizations would have gone through Crew Construction. In regards to the invoice, the full amount of $85.00 has been waived due to any confusion between Crew Construction, West Country HVAC, and yourself. I apologize for any inconvenience."
"Good Morning [Member Name Removed], I am sorry to hear that our company has failed to meet your expectations. We would like to look into the situation and see how we could have improved your experience; however, we were unable to find any information related to your address, name, and/or appointment time. Please respond so we may be able to better serve you as we do not have any record of servicing you or your home. Thank you."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
10360 I AVE, Hesperia, CA 92345
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