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West Country HVAC
Founded 1981 • With Angi since December 2011
Business Details
Phone Number
Address
10360 I AVE
Hesperia, CA 92345
Description
Verified Reviews
03/28/2016
Nivia V.
The work was done and there were no problems with the work (that I was not aware they did) HOWEVER, my issue is that a bill was generated for this service on August 15, 2015, and I was NEVER given the bill either by West Country HVAC, or the contractor (Crew Construction in Hesperia) that called them. Fast forward to last week, I received two voice mails asking me to call for a bill I didn't know existed. After careful research of my previous year's checking accounts records, I tracked down the events leading to the service. Needless to say, this was very time consuming and stressful. I am paying the bill, but requesting written authorization (by me) for their original services/estimate. I would like to know how a business does unauthorized work, does not directly bill their clients for the work, and then expects them to pay on a timely basis?
Description of Work
The provider was contacted by Crew Construction and I was not notified they would be at my house, nor given an estimate of cost, nor what needed repair.
Category heating & air conditioning/hvac
Service Provider Response
[Member Name Removed], I apologize for any confusion this had. Crew Construction ordered the work for this address last September and all authorizations would have gone through Crew Construction. In regards to the invoice, the full amount of $85.00 has been waived due to any confusion between Crew Construction, West Country HVAC, and yourself. I apologize for any inconvenience.03/10/2016
Alice R.
Description of Work
Checking heating unit in Bedroom (under warranty )
Category heating & air conditioning/hvac
01/22/2016
Deborah H.
Category heating & air conditioning/hvac
Service Provider Response
Good Morning [Member Name Removed], I am sorry to hear that our company has failed to meet your expectations. We would like to look into the situation and see how we could have improved your experience; however, we were unable to find any information related to your address, name, and/or appointment time. Please respond so we may be able to better serve you as we do not have any record of servicing you or your home. Thank you.11/10/2015
Dennis M.
Description of Work
Replaced resister on one of my AC condensers that was found to be bulging and leaking. This situation could have caused the condenser to stop working once the resister failed.
Category heating & air conditioning/hvac
07/30/2014
Christopher V.
Did a good job installing my new thermostat. Fair price, only concern was the guy showed up 5-7 hours before my scheduled appointment time without confirming if that was going to OK
Description of Work
Install WiFi Thermostat
Category heating & air conditioning/hvac
07/08/2014
Abe L.
Category heating & air conditioning/hvac
10/23/2013
Christine W.
Description of Work
a new thermostat and soon will work on the heater
Category heating & air conditioning/hvac
10/18/2013
Robert S.
The technician who came out was very professional and a real nice guy. They did a fine job with the work.
Description of Work
I blew a fuse on my HVAC system and they came out to replace it.
Category heating & air conditioning/hvac
10/18/2013
Terri B.
Everything worked out well and it was easy to schedule to an appointment.
Description of Work
They completed a repair on the heating and AC unit for my rental home.
Category heating & air conditioning/hvac
01/29/2013
David S.
Their tech JIM, new what to do, tested everything and I am happy with the results.
Description of Work
Did not have any heat and they replaced a faulty ignition module with a new one. Did not have to replace the system.
Category heating & air conditioning/hvac
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Business Highlights
Emergency Services OfferedLicensing
- Trade License Number
- 954637
- Trade License Locale
- State of California
- Trade License Authority
- Contractors State License Board
- Trade License Expiration
- 11/30/2016
Services Offered
Residential & commercial repair, replacement, installation and upgrades of heating and air conditioning systems. We offer budgetary systems, high efficiency systems; demolition, swamp coolers, wifi thermostats, ducting replacement and allergy remedying systems. We also offer basic water heater replacement and minisplit systems. We also offer these services through licensed and bonded 3rd party subcontractors: Air duct cleaning & Insulation Replacement
Services Not Offered
Propane system installations, fireplace installation or repair, industrial systems service, boilers and chillers. Tankless Water heater replacement and/or service
Frequently Asked Questions & Answers about West Country HVAC
How is West Country HVAC overall rated?
West Country HVAC is currently rated 4.8 overall out of 5.
What days are West Country HVAC open?
West Country HVAC is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
What payment options does West Country HVAC provide
West Country HVAC accepts the following forms of payment: Visa, MasterCard, American Express, Check, Financing
Does West Country HVAC offer free estimates?
Yes, West Country HVAC offers free project estimates.
Does West Country HVAC offer eco-friendly accreditations?
Yes, West Country HVAC offers eco-friendly accreditations.
Does West Country HVAC offer a senior discount?
Yes, West Country HVAC offers a 10% senior discount.
Does West Country HVAC offer emergency services?
Yes, West Country HVAC offers emergency services.
Are warranties offered by West Country HVAC?
Yes, West Country HVAC offers warranties.
What services does West Country HVAC offer?
West Country HVAC offers the following services: Residential & commercial repair, replacement, installation and upgrades of heating and air conditioning systems. We offer budgetary systems, high efficiency systems; demolition, swamp coolers, wifi thermostats, ducting replacement and allergy remedying systems. We also offer basic water heater replacement and minisplit systems. We also offer these services through licensed and bonded 3rd party subcontractors: Air duct cleaning & Insulation Replacement
Are there any services West Country HVAC does not offer?
Propane system installations, fireplace installation or repair, industrial systems service, boilers and chillers. Tankless Water heater replacement and/or service