US Standard Appliance Repair

Easy and tgorough

Great team

Fantastic. Outstanding customer service.

The office kept me informed of timely delay due to truck break down, which I appreciated. The repair an figured out the problems and repaired them right away.

they do not service my area

Mike was great. He was available the day after my initial call. He was able to diagnose the problem and make the repairs, which ended being a bad inlet valve, in under an hour total.

Everything went well. They were prompt and the job was well done. We were very impressed with the technician, and the price was very reasonable.

Great! Gary came out and identified the problem, then immediately got pricing for the part. He had to order the part, and I was concerned about the timing of the repair, as I had to leave town that weekend, and I needed to do laundry! He managed to expedite the part, and returned two days later to fix it. He came out to do the repair from out of the area (I live in Ventura county) at the end of the workday, as he knew I was anxious to get it fixed.

We were having hot weather and the ice machine was not making ice like it used to and my wife called them to maybe replace the ice machine. He said other people were getting the same complaints and that the weather was so hot that the freezer would not make ice. It was making very little ice. He said it was the weather and as soon as the weather cooled down, it would start making ice. It happened as he said. They did not charge me for that. I did call them more than once and he gave us the best information.

He called ahead of time to notify when he would be at our home. He was right on time. He diagnosed the problem quickly and completed the work. All in all it took him about 30 minutes to complete the whole call.

When I called, they were able to send someone out to look right away. Unfortunately the ice maker was shot, so it was going to have to be replaced. They ordered one for me, and were able to come back and install it within a few days after their original visit. The ice maker is working like a charm now. He also cleaned the coils on my fridge for me at no additional charge.

My call on Sunday for service was returned within an hour. Appointment was set for early Monday with a 2 hour window. David was at my house early in the window. Diagnosed the problem quickly but did more checking to make sure that he caught everything. He explained the issue in terms that I understood, gave me an estimate and advised that he would have to order parts for my older machine. I told him that time is of the essence and he promised to move quickly on ordering the parts so that he could fix the machine by Tuesday. I was wonderfully surprised when he called 2 hours later. He was able to get the parts and was able to come back immediately because of a cancellation in his schedule. His time and cost estimates were accurate. The service was wonderful from the first call to successful completion of the job.

Our fridge had stopped cooling the night before my call at 9:30 AM. Since we live close to the provider, Mike said he would be at the house by 10:00. He arrived promptly, took one look and told us that the defroster had stopped working. Sure enough, the freezer element was all iced up. He had the replacement part in his truck, defrosted the ice, replaced the element, cleaned up the slight mess that this kind of service makes, and was done in less than 2 hours. Our refrigerator and freezer are working properly again. This was the first time I used this company. Mike was very courteous, timely, and knowledgeable, I will certainly hire their services again.

I spent approximately $200 hundred dollars. They were fine. They were prompt, they figured out the problem quickly and gave me the most cost effective method to solve it. It was good.

They told me the water had been shut off so that was why I was not able to get any water or ice. They ended up solving all the problems and did a good job.

My daughter told me that she thought Mike was great. He worked quietly, so quiet that at one point she thought she locked him in the garage! Mike quickly located our AC/Heating unit, one outside and one hiding in the attic. He was clean and very nice and a big point for no butt-crack like you often get with plumbers, electricians, etc. The office did their best to schedule me during our first heat wave of the year. We, of course, had to wait a few days, but that was understandable. That evening after Mike came by, we enjoyed a wonderfully cool house and slept great. Thanks Mike.

I called to this company for the first time because my air conditioner stopped working in very hot day. Technician came in an hour and solved my problem very quickly. The guy was very nice, super professional and accurate. He changed Compressor for my Air Conditioner, I was surprised that he has it in his truck. I'm very happy with their service and will recommend them to everyone.

We hired U.S. Standard to repair our fridge and freezer when both stopped working, because he was ready to come out at the time of the call. He came as promised, diagnosed the situation and replaced the compressor in a very timely manner. Much appreciated because I was on a tight schedule and had a very narrow window within which the work had to be done. Mike was very cooperative, knowledgeable and professional and I'd recommend him based on that experience.

These guys ARE AMAZING!!! I called them Friday morning at 8am in a complete state of panic. It seemed that overnight my side by side refrigerator had stopped cooling on both sides (freezer and fridge). The woman who answered the phone was very professional and polite and listened to everything I said. The biggest concern I had was we had milk in the freezer that was for our infant daughter and if it defrosted it would go bad. She said she was going to page Mike, her technician, so that he could be at my house within 30 minutes. Mike showed up 20 minutes later (10 minutes early) and started to troubleshoot my fridge. He discovered that the motor on the fan wasn't working properly (or at all) and that the relay had gone bad. He took 45 minutes, replaced everything and my fridge is running as if it were a brand new machine! I can't recommend these guys highly enough, I will definitely use them again, if God forbid I have additional appliance issues! Thank you Mike!!!!

Vlad arrived on time and set to work on the dishwasher. The control panel was broken as well as the part that protects it. He showed me the problem and said that it would be $195 for parts and $150 labor. This seemed fair based on prior repairs to KitchenAid appliances. He took $100 deposit for parts and we discussed his return the following week. Over the weekend we decided that rather than repair our dishwasher, we would replace it. I called to cancel the repair and left a message. I thought that we were done, but was surprised to hear back from them that I was due the difference between the deposit and the service call. They are sending a check for $55 dollars. Very honest company!

Michael came timely and immediately diagnosed the problem. Even though I had my washer for more that 15 years, he gave me more that fair estimate and fixed transmission. I liked his professionalism, deep knowledge and expertise. He made my decision making process very easy by suggesting the best resolution to my problem. Highly recommend US Standard Appliance Repair to use.

I am very satisfied with this company's service. I have been working for them for a very long time. They have done multiple repairs at my house. All repairmen are great but I usually work with Mike, who is very knowledgeable and friendly. I highly recommend this company.

Mike, the repairman from US Standard Appliance Repair, has done work for me for a few years now and has fixed many of my appliances. Last time Mike came out he installed a new compressor for my Kitchen-Aid refrigerator and my fridge has been working like new ever since. He is extremely knowledgable and I would definitely recommend him and this company to anyone looking for appliance repair.

My refrigerator stopped working, I couldn't personally figure it out so I called them. They came out fixed it right away. He checked everything to make sure there wasnt any other problems looming. Very knowledgeable & made sure everything was cleaned up when the work was finished.

Replaced electronic spark igniter