
Marble & Stonelife
About us
We are a stone restoration provider specializing natural stone, tile and concrete care. We provide you with the over 26 years of field experience, unmatchable skill levels, and exceptional quality services needed to make any surface look better than it ever has before. The restoration and care of natural stone and tiles requires the skill and knowledge of master craftsman. Our professional staff can restore and preserve your natural stone and tiles to a true factory finish with environmentally friendly, patented products and exclusive systems.
Business highlights
Services we offer
Mexican paver, New factory fresh finish, bricks, color enhancing slate & flagstone, concrete polishing & acid staining, etc., floor leveling, post construction detailing, project consultation, re-grouting & grout cleaning, rust & scratches removal, satillo, stain, stone & tile crack & pit holes repair, waterproofing & sealing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
6% | ||
0% | ||
5% | ||
5% |
Last thing, Chris used the other bathroom that I hadn't shown him yet at the end of the job and he saw a few problems that I hand't before and he took it upon himself to fix that for no extra charge. I'm glad I asked him to use that bathroom instead of the other ones he had worked on because his keen eye saw a few problems that I hadn't.
He left product so I could do any touch up during the year and provided a 6 month guarantee for the sealing.
There was no mess and the patio looked as good as when it was poured June of last year.
Would "highly" recommend this company to do any coating and sealing of contrete areas.
While he was at our home, my wife asked him about some holes in our travertine floor; Chris fixed those also at no additional charge. This guy is great. He is honest, explains what he can and cannot do, and does excellent work.
Not a man of your word. You NEVER told me you were on a hotel lobby job. You told me that you would be at my home on 4/24 to fix my floor and I still have not heard from you. At this point, I DO NOT want to do business with you.
"I am not enjoying to response this kind of ugly review from client. We've been trying to sevice very hard and deliver the fine result to every customers since 1987. Still can't make everybody happy. 35 yrs old never been serviced black slate floors with tons of dirt and wax builups. Middle of floors had mega size rugs many yrs. When we start to degrease and stripping old finish, we noticed various discoloration spots, because of fading from sun light and acid base chemical damage over the yrs. Restoration is not the magic, bring back to abandon floors to certain level without spend harsh replacing cost for entire floor. Two heavy wooden furntures against walls and we never discusss to move because of sizes and weights. We are not a licsneced mover to take a chance to get damage claim. We seal with high gloss stone sealer total 5 coats. floors looked the better than ever, but could not hide discoloration spots. Slate floors can't be grind or hone like marble or limestone. When she called, I exactly told her we will reschedule and try to improve every details with her consent, but we engaged giant job on Hotel lobby restoration job and told her need at least 6 weeks to re-schedule and that projects just completed last week. Check our other reviews with many other satisfied clients. We are not perfect, but like to challange to the best we can. We are the 2012 & 2013 Super Service Award Winner."
"Hate to respond this kind of excetional customer's unfair comment. Impossible to make everyone happy, but this particular projects was messy (tons of wine stain, rings and scratches,etc) kitchen counter tops surface of polished black limestone (Not a marble), and which is the most delicate stone to re-fnish. Both time of services, home owner was on trip, so we imagine this comment made by House keeper who inspected the job and pay us initially. House has sever lighting problems on especially kitchen, we re-surface entire counter tops 3 time to remove saturated checmical and wine etching stain include the scratches and wrap enough taping with plastic to protect surrounding areas. Houskeeper inspected the job and gave us a check, and she was so happy to see high polished stone surface. 24 housr later, shes called us and she found some scratches. I reponded to her light system was so dark to identified details, and promised her to re-set the schedule to collect the problem. We send our crew to collect the problem. She re-inspected the job result and did not complaint this time. That was it. Human made mistake, but we respond her her quickly to re-schedule and collect the problem That is what we called immediate service to collect the problem. If we were that bad? How come we had 2012 &2013 Super Service Award (which only 5 % of entire contractor have a chance to win) honor? We done what we can do the best in time to collection. First day, we worked 4 1/2 hours 2 persons (9 hours), and 2nd day, we worked 5 hours 2 persons (10 hours). 2 days, we worked 5 hours 2 persons"
Chris was prompt and efficient, both for the appointment for the estimate and for the work itself, which was excellently done. As part of the job, he agreed to drill out and replace 11 loose tiles (which is no easy task), and was then unbelievably patient the morning he and his helper arrived to do the work, and the extra tiles I had from installation 9 years earlier were the wrong size - 12" rather than 18"! He advised me which suppliers to contact and patiently did what work he could while waiting for my hours' long delay in getting the correct tiles to my home. As a result, the job was not done until 7 pm, rather than the 4 pm he had anticipated. Not only did he not charge me extra for the time - nor remind me that I was an idiot - he polished my kitchen granite counters at no charge to fill the time. You don't get better customer service than that. Thanks, Chris!
we scheduled, and he showed up on time to perform what was agreed very nicely.
His estimated time of work was good.
"Almost impossible to please each and every customer. I have 25 more A review from other customers those who love our services. Never duscussed splash walls services. It was only horizontal surface of kitchen counter top clean & seal job. we are not a time wage worker, and I applied minimum charge for $200.00 for the service. Before this customer write unprofessional review, she need to speak to me to make adjustment. She was happy when we finished the job."
I feel it is unusual for many professional people to own mistakes, let alone take care of them in a prompt and good natured way.
More than anything, I appreciate Chris's personal integrity and I would highly recommend him.
The work and knowledge of the worker who came to our house was amazing, he was professional, polite and very knowledge about what needed to be done. As a matter of fact, after seeing the place in person, he came from his original estimate because he didn't want to charge us for services we didn't need. A Real class act.
DOWNSIDE
Their website is a bit wonky and the communication with them was difficult at first, but once the appt was made, it was pretty smooth. So don't give up. Call them a few times.
I would recommend this company to anyone who need marble, terrazzo, stone work. Call them for a quote and you will get truthfully what it can and can't be done.
Thank you Chris, and once more, thank you Angie's list .
water entered the plywood underneath and began to swell. The narrow piece of granite was weak from the holes drilled for the faucet, soap dispenser and hot water dispenser. A long crack developed and began to widen to about 3mm, but it was growing wider and higher. I had multiple evaluations from granite repairmen/fabricators. Almost all of them wanted to remove the entire granite countertop, replace it with a different piece of granite (which would not match) or told me to change to tile. Chris came out and felt he could use epoxy to fill the crack. He matched the background color exactly. He checked the caulking to ensure that it was done well. He sealed all my granite countertops as well. I also need to mention that he came on a Sunday, because we could not find a mutually convenient time for a couple of weeks.
Chris was professional, timely, friendly, and very practical. He clearly takes pride in his work and I was very happy with his work.
Chris Chai has a most pleasant disposition, and it was a pleasure to have him work at our house.
He went at length to explain what he proposed to do and ensure he was understood.
His estimate was detailed stage-by-stage and reflected a very professional approach towards giving a prospective client a clear description of what needed to be done - no more and no less. For the work he did I consider his budget reasonable.
The work was done efficiently and he cleaned up as he went along, leaving the place spotless.
The completed work looks as new - particularly the Shower floor slabs, which naturally had a lot of wear and tear over 15 years of daily use!
My wife and I highly recommend him for the type of work he did for us.
Maurice Edwards Architect
The repair was done beautifully. Chris and his assistant were very professional, knowledgeable and courteous. Will definitely use them for future projects!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.