Arpin Van Lines - Mammoth Moving & Storage Inc

With Angi since June 2010

2.0

(1) Verified Reviews

Business Details

Phone Number

Address

389 S Los Carneros Rd Ste A

Goleta, CA 93117

Description

Mammoth Moving & Storage, Inc. are Santa Barbara Movers that have the experience and know-how for all you moving needs. We are a family-owned and operated business serving the Santa Barbara area for over 30 years. Some of our many services include Household Moving, Office & Industrial, Machinery and Storage. Customized estimates are provided for both local and long distance moves by having a professional move consultant come to your home to conduct a move inventory and create a no-obligation price quote. Complete the form above and an Arpin representative will contact you shortly....

Verified Reviews

A few reviews for this pro...
2.0

07/09/2012


Kelli D.

They quote a special student rate for 130.00 per hour for moving your items in a crate and loading it up and leave. The storage rate is 70.00 for rent per month. You can also rent a U-Haul and do the move yourself. We had everything boxed and ready to go June 15th. They showed up late, the guys were very efficient and quick. They got use moved in 45 minutes, but they also change other fee’s (drive time to and back from the location and to move the unit into the warehouse). Then we had to schedule the stuff to be moved out of storage. So we were going to do the move out of storage on July 1st per a conversation with the office manager. We then got a phone call a few days before the more from one of office personal Colon, who complained about doing the work on Sunday. He then said he was going to call the manger to find out about the move on Sunday, he said the manager was on vacation and they could not reach her to confirm the July 1st move date. . Colon was yelling at me over the phone and he keep cutting me off and would not let me get a word in, so I hung up on him. Colon called me back and said they were not going to do the move. I then called the office and we set a new date for July 7th to do the move at noon with office personal Josh. They said they could not promise that they would be exactly on time, because they had a full schedule. Josh had we could come back and forth to get our items from 9:30-12:00. Then Pat an office rep, called me back on July 6th and said we had a window from changed the storage time pick up to 10:00-12:00pm, because they close at noon. I then had to change the U-Haul time to make sure we had a place to put our items. During the move process Mark came out to help us move our items into the U-Haul. The guys that did the labor Mark, Trevor and Allen were great, but the people in the office doing all the scheduling were an overall nightmare. The overall process is very shady. Be careful when doing business with them because there are services hidden service fee’s that you don’t find out about till work is done. Overall the customer service is very bad.

Description of Work
We used their services to keep items in storage on June 15th and took it out of storage on July 7th.

Category moving companies, storage units

Service Provider Response

Hello, We're sorry to hear that you weren't satisfied with your move. Our office, along with most moving companies, does not operate on Sundays, which was outlined on the first page of your documented contract, along with all upfront costs. We do thank you for choosing us to store your items and the kind words you mentioned about the crew's performance. Sincerely, Mammoth Moving & Storage

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    American Express, Discover, MasterCard, Visa
    Warranties
    No

    Services Offered

    Moving, storage, packing & unpacking.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Arpin Van Lines - Mammoth Moving & Storage Inc

    How is Arpin Van Lines - Mammoth Moving & Storage Inc overall rated?

    Arpin Van Lines - Mammoth Moving & Storage Inc is currently rated 2 overall out of 5.

    What days are Arpin Van Lines - Mammoth Moving & Storage Inc open?

    Arpin Van Lines - Mammoth Moving & Storage Inc is open:

    Sunday: 10:00 AM - 9:00 PM

    Monday: 7:00 AM - 12:00 AM

    Tuesday: 7:00 AM - 12:00 AM

    Wednesday: 7:00 AM - 12:00 AM

    Thursday: 7:00 AM - 12:00 AM

    Friday: 7:00 AM - 12:00 AM

    Saturday: 9:00 AM - 9:00 PM

    What payment options does Arpin Van Lines - Mammoth Moving & Storage Inc provide

    Arpin Van Lines - Mammoth Moving & Storage Inc accepts the following forms of payment: American Express, Discover, MasterCard, Visa

    Does Arpin Van Lines - Mammoth Moving & Storage Inc offer free estimates?

    Yes, Arpin Van Lines - Mammoth Moving & Storage Inc offers free project estimates.

    Does Arpin Van Lines - Mammoth Moving & Storage Inc offer eco-friendly accreditations?

    No, Arpin Van Lines - Mammoth Moving & Storage Inc does not offer eco-friendly accreditations.

    Are warranties offered by Arpin Van Lines - Mammoth Moving & Storage Inc?

    No, Arpin Van Lines - Mammoth Moving & Storage Inc does not offer warranties.

    What services does Arpin Van Lines - Mammoth Moving & Storage Inc offer?

    Arpin Van Lines - Mammoth Moving & Storage Inc offers the following services: Moving, storage, packing & unpacking.