Sit 'N Sleep

Furniture - Sales, Mattresses

Reviews

3.26 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
17%
3
17%
2
0%
1
33%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
2.9
responsiveness
2.7
punctuality
4.6
Showing 1-6 of 6 reviews

Tara S.
09/2016
5.0
furniture sales
  + -1 more
unknown
Description of Work: We purchased a new Dormeo mattress from the Sit N Sleep store in Tarzana, CA. I will give our overall experience at the store an "A" with 2 exceptions; #1: Our sales rep was friendly and helpful and seemed to know the inventory. However, after he stated we had seen everything in our price range, we continued to look around and found the Dormeo on our own. To be fair, he did say it was a new item and he had forgotten it had come in. #2: We gave very specific delivery instructions which were not followed. We had to send the truck away and reschedule delivery for another day. All that being said, we are very happy with our new mattress.
Rating CategoryRating out of 5
Yes, I recommend this pro

Patti R.
08/2011
1.0
mattresses
  + -1 more
We hated the customer service that we got from our saleslady. We were first time mattress buyers and yes we probably needed more help than someone knows exactly what they want. Talking to our saleslady was awful- she had so little information to give us and any that she did it felt like we were pulling teeth. Maybe she was having a bad day that day, but when we decided to return the mattress, she would never take our calls, and when we did get ahold of her, she tried to ignore our requests to schedule a pickup date all while there was a 90 day limit on returning the bed. We ended up getting a mattress from a completely different store where they actually knew how to help a first time mattress buyer! Moreover, she had sold us some other products that she neglected to inform that they weren't returnable. We left feeling like we had gotten fleeced.
Description of Work: My husband and I bought a tempur-pedic mattress at Sit N Sleep in Culver City, CA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$1,750

Melendy B.
01/2011
4.0
furniture sales
  + -1 more
Ordered the mattress one day and it was delivered the next. Easy, Perfect. Check out prices at other stores or online because they will usually match a competitors price. Brand mattresses have different names, but if you know the specs, you can get the same mattress --same brand, just under a different name.
Description of Work: Mattress bought and delivered.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Hovik H.
05/2010
3.0
furniture sales, mattresses
  + 0 more
The initial sale was fine, hard working sales man. But when I found another retailer (Brookstone) who is advertising the same mattress for $200 less and they include two Tempur-Pedic pillows retail of $200. And took the detailed receipt to Sit'nSleep, they turned sour on me, rudely I was told they will investigate and get back to me. No one did. After contacting corporate I was promised in 3 days, but still nothing. Don't trust the happy face of the guy who screams "we will match any advertised price or your mattress is FREEEEEEE !!" So far I have to chase them. And no result
Description of Work: I purchased a mattress, and I was told "we will match any advertised price or your mattress is FREEEEEEE !!"

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,918

Response from Sit 'N Sleep
We stand by our ad. The member in a negotiated price, not an ADVERTISED price from Bookstone. I gave the receipt (which was topped by the heading TRAINING indicating this was not real receipt) to the TEMPURPEDIC West Coast Representative personally, asking him to verify it. He would have contacted us if it were a legitimate ad. The member had indicated that he was going to return the order anyway, before the price match was even an issue, so we feel exonerated that we have met all criteria to our ads. He may still use all those prerogatives. I hope this sheds a little light on the issue. We have been in business almost 30 years. You can't do that and not stand by your policies. Thank you for the opportunity to respond. Douglas

ANN J.
10/2008
5.0
mattresses
  + -1 more
I walked in here hesitantly with my partner (we are a female couple) because I didn't know how we would be received and if I'd feel comfortable mattress shopping together. The Saleswoman did not bat an eye and soon had us trying out mattresses all over the store. Actually, we told her exactly what we wanted (an eastern king, no memory foam, firm but soft) and she immediately had us try 4 different beds in a wide price range. They were all in line with what we were looking for and we ended up stretching our budget and going with the most expensive one, it was just so comfortable. She also made a few phone calls to get us 0% total financing. The mattress was delivered the next Saturday without a glitch. Wonderful experience and the best money I have ever spent - the bed is so awesome I don't even want to leave home for trips because I know I have the most comfortable quality bed at home.
Description of Work: Sold us an eastern king size mattress set. Great service and assistance. Best bed I've ever had.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

VILTIS J.
04/2006
1.0
furniture sales
  + -1 more
My salesman exhibited a total breakdown in professionalism during our mattress exchange process & created a heated exchange for no need: There was some conflicting information as to whether or not we had voided the terms of the exchange policy (it turns out we had not) by removing the mattress tags. When I noted that there was nothing in the paperwork that I signed that mentioned the tags, the salesman countered that ''most people'' know not to cut the tags, that I should know this from watching their TV ads & then he falsely asserted that there was no way I could exchange the mattress having cut the tags. Wow. It is my understanding that binding policy is documented in writing, not in TV ads. More importantly, he was telling me false information, as the woman in charge of Sit N Sleep exchanges acknowledged that the consumer is allowed to cut the tags (this is even printed on the tags as I pointed out to both of them) & my doing so was OK & she proceeded to authorize the exchange.
Description of Work: Purchase, deliver, install new mattress. Mattress turned out to be uncomfortable, so they also had to remove the original mattress & deliver & install a new mattress in an exchange.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$1,100

    Contact information

    130 N Central Ave, Glendale, CA 91203


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Furniture - Sales,
    Mattresses

    FAQ

    Sit 'N Sleep is currently rated 3.2 overall out of 5.
    No, Sit 'N Sleep does not offer free project estimates.
    No, Sit 'N Sleep does not offer eco-friendly accreditations.
    No, Sit 'N Sleep does not offer a senior discount.
    No, Sit 'N Sleep does not offer emergency services.
    No, Sit 'N Sleep does not offer warranties.

    Contact information

    130 N Central Ave, Glendale, CA 91203