PR Plumbing, Heating & Air Conditioning Inc.

Prompt, professional, fast service from start to finish. I will definitely be using them again

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The air conditioner was blowing hot air. Called them around 9a.m., they came out about 5p.m., on time, got up on the roof, came down and showed me two small moters or little parts that had blown. Asked if I wanted new ones and the price. I said yes since $195 was nothing to have it fixed since it is a very OLD unit. But fixed and darn it WORKED SOOOO GOOD AND SO COOL! Great job!!

Front office called promptly and scheduled a service call. Technician called and alerted me that he could show up earlier than planned and asked if that was ok. Diagnosed the problem quickly and resolved it in short order. Very professional.

I was referred to PR from my home warranty. I needed a new water heater and it was a simple, order and install. The person in charge of contacting the home warranty kept blaming the timing and lack of response on the warranty company. after i called in myself it turns out there were times in which there wasnt even contact in. i spent 35 days without hot water. i put in over 15 calls and had 3 returned after i begged on the machine for a response. absolutely HORRIBLE service.

NOW I WILL SAY THIS- the TECHS that came out, Really Fast, Really Smart and Really Professional, but their home office, not so great-

I HAVE NEVER HAD SUCH POOR CUSTOMER SERVICE AND LACK OF PROFESSIONALISM DISPLAYED TO ME BY A "PROFESSIONAL COMPANY"

AHS sent out urgent tag out Thurs AM and said PR should call me directly, within 24hrs, to arrange an appt time. By Friday afternoon, I called PR directly and talked with receptionist, gave them my AHS issued ID#, my name, and even my cell #; she said they'd get right back to me. Needless to say, 5pm comes, then the weekend comes, and still no call. I call back on Monday AM, very frustrated at this time since we burned up over the weekend, and they never heard of me, or my service tag, etc. I had to call AHS back to have them help PR straighten it out. When I called PR back, they apologized for losing my tag and said they didn't know how to get a hold of me (yeah right, I gave my cell AND hm phone # the 2nd time). They tried to schedule me for 4 days later saying they were busy. I had aggressive disagree since I had a young baby and that wouldn't do seeing as I very patiently waited 4 days already for an urgent tag. They agreed to send someone out the next morning. The tech arrived on time bright and early. But after speaking with him it was obvious they sent out a young junior tech to triage the situation; I wasn't happy but I guess that was acceptable approach. He wasn't very professional in speech nor dress. He opened the unit and looked around inside and couldn't find anything wrong. I measured the air temps myself between the intake (return) vent and the shortest ducted supply vent and the difference in temp was only 10 degrees. He left quietly but did return with a more experienced service person in the afternoon. The second person had better communication skills and dressed in a proper service uniform and gladly answered all my questions. He was honest and said he wasn't really investigating anything in depth, he was just going to put in some freon to see if it works. And if it ever went low again, especially "soon", they would know it had a leak. I didn't argue, I was just glad to have the A/C working again. It obviously is not the ideal method to check out an A/C problem, but I can see why they'd do that if they were swamped and trying to get my urgent ticket taken care of. In a less busy time, I may have rated them much higher on Quality. But the scheduling circumstance and their workload created a situation to deliver lower quality in order to get the job done. They didn't seem to be untrustworthy; they weren't trying to swindle me by "finding" non-covered issues, or pressuring me to replace appliances. Both the office folks and the techs were friendly, not rude. Overall, I might have rated C+ if I were in a generous mood. . . ADDITIONS/EDIT on Jan 31, 2011: Thank you owner of P/R Plumbing for responding. It's great you take time for customer reviews and comment, as additionally supported by your Resolutions with the BBB rating at the time I posted above. My comments/corrections to your Response: Having contracted with AHS for years at this and prior addresses, I have read & know my service contract/agreement in detail and understand how the process works, so I'm not sure what you meant by "you did not read your feature coverages". I'll give the benefit of the doubt as maybe you intended it for a different Report. Your company was called out only twice (at least in the last 8 years), however it was for only ONE service call. Angie's List instructions state to not evaluate nor comment on separate visits within one report, which is why I didn't initially mention the follow-up call. Although the Approximate Date of Service box is "June 30" (an estimate), I sincerely doubt it was in May. Approx. 30 days after the service experience described in the above Report (which did improve the cooling) the A/C stopped blowing "cold" air, though still very cool. My concern was in-line with your tech's diagnosis method of "let's add freon and if it stops working soon, we know there is a leak". I contacted AHS to issue a follow-up tag, which was of no-charge to me as listed under section C.6. of my contract. Your tech did return and was cordial and professional. After measuring the air, he felt it was working fine. He took the time to show me inside the unit and I believe he had notes from his first visit which showed the unit had a temp differential 20F before vs. 17F at this visit. He explained this was negligible (could be hotter that day) and 17 degrees performs well given the factors involved. He was on-site perhaps 20 minutes. Second guessing myself, I wondered if it was working OK so I believed his explanation. He said there was no charge, which was great and garnered more respect for your company. HOWEVER, the part you left out was I voluntarily wrote a $20 check directly to PR Plumbing for this follow-up visit, as a good-faith token to help you cover the cost for his labor. Please note the a/c hasn't been used much since that time, so there is still no evidence to confirm a leak; I may have been correct, the unit was blowing slightly less cool air. No $20 wasn't much, but this provides insight into my own character and I hope brings some level of confidence to the accuracy of my report above.

Came to unclog a drain- sewer line , did little lied. Made up a story full if bs. I knew he was trying to get me to re hire him later. He said now expect that the problem may not go awayh with what we did today. If so call me and I can get it fixed for an extra $185 but that is nit covered by the warranty. I know he did not run the serpentine far enough to reach the cog. This had happened before. I ended up callng rotorooter who came with a video camera , identified the problem , nclogged the pipe and charged me only $200 but now I know the failure mode. He also told me these guys at pr are crooks. They come to collect a warranty fee and do nothing. I will never EVER call them again

This was through our home warranty. Our heater was not turning on all of the time. They came out and could not see anything wrong with it and the heater turned on for them. They replaced the ignition switch judging on the model and past experiences. This did not correct the problem. Had them back out and this time it didn’t turn on for them. They were able replace the parts needed. They actually upgraded the parts because they said the recommend parts to go back in were not near as efficient as what they thought should go in. They replaced everything and now it works better than even before it was working all of the time.

We had a claim on our home warranty and they sent out PR Plumbing. The pipes on our water heater busted. Oscar came out and was very thorough and neat. It looked much nicer and much more professional when he left.