"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"As a company with an A Rating, we strive, to provide quality work and customer service, day in and day out. Our overall positive ratings are a testament to this commitment. Unfortunately the account here does not accurately reflect our records and what occurred. Caledonian Mechanical was contracted through a home warranty company to diagnose an issue reported by this homeowner. The issue initially reported was that the "unit was blowing air, but not cooling". The initial diagnosis revealed the condenser fan motor to be non-operational due to a bad capacitor. The capacitor was replaced with a new one. The condenser fan was also changed. This fixed the reported problem. This homeowner experiences a lack of air flow to some rooms. We assessed the primary issue is due to dirty air filters that were compacted with what seemed to be years of dirt. There was little to no air circulating as a result. This lack of maintenance is not covered by warranty. We offered to change the filters at a private cost. That was refused. We suggested additional balancing dampers be installed to help increase the flow. Despite the homeowner’s insistence, this was confirmed to be an uncovered cost by the warranty. Our technicians have assessed that the unit fully functional. We have confirmed more than once that the additional service being demanded is not covered. This ticket is considered closed on our end. *CALEDONIAN MECHANICAL- FRIENDLY TIPS FOR OUR CUSTOMERS: We strongly recommend all of our customers maintain clean air filters to ensure proper air flow into the home. We recommend changing filters at least 2 X annually to avoid reduced air flow and additional damage to your unit. We also understand that many of our customers find us through their warranty company. We recommend our customers maintain a proactive dialogue with their provider any time there's a repair request made to ensure a clear understanding as to what is covered under your specific policy as each policy is different."

"Mr. [Member Name Removed], thank you for this review and your candid feedback. We apologize for any miscommunication which may have taken place. In reviewing our schedule, we were unable to locate any confirmed appointment date or missed call regarding this matter. This may very well have been an issue on our end, given the busy summer season. We would appreciate any opportunity to make it up to you. Someone will be in contact with you shortly to discuss your concerns."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"Thank you for your feedback. We are sorry to hear about your experience. In looking into your order it appears you had indicated you would not be available until after the 26th of December, which is why the Saturday after Christmas as chosen for your furnace repair. Please contact us and we will work hard to make things right and earn your business. Thank you."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."

"A Very Happy New Year to you , I would like to take a moment to thank you very much for the review and to let you know that you are a extremely valued customer."