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S & M Moving Systems

Founded 1918 • With Angi since October 2005

3.9

(5) Verified Reviews

Description

As a Certified United Van Lines Agent, S&M Moving has been handling the moves of individuals and corporations for over 90 years. Whether you are looking at a local move across town, a long distance or an international move our team of certified moving professionals has the expertise needed to make your next move a breeze....

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Verified Reviews

A few reviews for this pro...
3.0

01/25/2011

Judy and Paul repeatedly assured us that we had the company’s top rated crew for our move. Because of these assurances and the success of our previous move, we trusted them and deferred to their "professional judgment" – a decision we later regretted. Judy Clark was very upbeat and reassuring. She instructed us to call her if there were any problems with the move, but we did not have the experienc...

Description of Work
S & M Moving Systems moved us from Virginia to California. Despite national snow storms the process took 11 days, but filing of claims and the final determination for damages was not completed until October. S & M uses several independent contractors and they subcontract other companies to perform specific aspects of the move. The ratings varied greatly among the individuals performing work. The scoring above is based on the employees and the independent contractors who work for S & M but would unlikely be available for hire by an individual consumer. The drivers personally own the moving trucks they drive. The drivers and the technicians that inspect damage claims and do repairs are independent contractors. But it is our understanding that S & M regularly hires the same people and companies for their moves. We don’t know whether the crews that packed and moved were employees or independent contractors. The east coast crew did not wear any ID or uniforms nor did there appear to be any dress code. 2 of the 3 crew members on the west coast wore similar uniforms – polo shirts, shorts, white athletic shoes. S & M is an agent for United Van Lines. Other agents for United Van Lines performed certain tasks on behalf of S & M. For example, in Virginia Greg Sherig with Hilldrup Moving & Storage inspected our belongings and made the estimate for S & M. Hilldrup provided all the packaging materials and made the determination that we could not re-use the moving boxes and packing paper we had saved when S & M moved us to Virginia from California 4 years earlier. Hilldrup removed the boxes we could not use for recycling, and relayed all information to our S & M Move Coordinator, Judy Clark. Judy arranged for Movers Specialty Service to pack and crate our grandfather clock and box a flat screen TV at the origin, and Bay Area Crating Service to service, uncrate and set-up the grandfather clock and unbox the TV at our destination. S & M has a contract to handle moves for my husband’s employer. They were paid $19,000 to pack and move our household goods which had a final packed weight of 17,600 lbs plus $3,000 to transport our 2 -4 door passenger cars cross country on an open two tiered auto transport vehicle. S & M handled payment and fees to the other companies, independent contractors, etc. The crew took 2 days -4 men the first day and 3 men the second day to pack; one day for the 4 men to load but they worked very slowly finishing at 9 PM; and 8 days to deliver. The cars were delivered in 7 days. They fill the Moving truck with multiple households and the auto transport vehicle with multiple vehicles so depending on where you are on their pick-up/delivery route and road conditions will affect when delivery occurs. We had an estimate of 5 days to ~2 weeks for delivery. We had to be available by phone and received one day’s notice for delivery. We declined S & M’s unpacking service although it was covered. We knew from past experience that they unpack faster than we could put things away and things can’t be properly checked for damage. We had 9 months from delivery to file any claims for damages. S & M also offers to remove boxes and packing materials after unpacking. The estimated weight was 1,600 lbs less than the actual weight and 1,000 lbs less than the actual weight during our move 4 years earlier. No one could explain why they would estimate less than the minimum possible weight (the weight determined 4 years earlier). Judy Clark was our “Move Coordinator”. She oversaw the entire process. She determined our needs and arranged and dealt with the various companies, independent contractors, etc. to get the job done. The crew who handled our household goods in Virginia consisted of the driver, Paul Armijo who had 10 years experience. He was in charge of the 3 man crew – Glen, who trained Paul; James who had 4 years experience; & Paul’s nephew Jacob who worked with his uncle for the past 2 to 3 years. Another driver, Mark Lojek, handled transport of the cars. In California, Paul was again in charge and a different crew of 3 men handled our household goods –Juan Garcia; one may have been named Mike, he mostly stayed inside the truck; and another whose name we don’t remember but was very good. Karen Guzman is in charge of S & M’s damage claims. Her husband, Raul Guzman, inspects damages and does repairs. They do not reveal their relationship unless asked. When we had problems with Raul, Karen sent out a second technician Tony Martin owner of Martin’s Classic Restorations in Lodi, CA to handle the claims damage. We are now in dispute over a denied damage claim. Tamara Noland of United is handling the dispute for the company. We would rate the following people as follows: Judy Clark – move Coordinator Quality & Professionalism: B Responsiveness & Punctuality: A East Coast Packing and Loading Crew Quality: C one or two individuals may have rated a B, Jacob may have rated an A Responsiveness & Punctuality: A Professionalism B West Coast Packing and Loading Crew Quality, Responsiveness, Punctuality, Professionalism: A Mark Lojek Quality, Responsiveness, Punctuality, Professionalism: A Raul Guzman Quality: B Responsiveness: C Punctuality: A Professionalism: D Karen Guzman Quality: B Responsiveness: C Punctuality: B Professionalism: D

Category moving companies

Service Provider Response

We take all concerns and issues seriously and are known for dealing with them in a timely and fair manner. The member has provided a full narrative of the time line of her move and we hope to highlight a few areas as well as provide the resolution offered on our behalf. As stated, the member’s move was initiated through her husband’s company which has been a client of our company for over 10 years...
4.0

11/17/2010

They have one crew that does all of the packing. The second crew and driver for the household move, Charles Wright was the driver, loaded the truck and they also wrapped any furniture. The packing crew was very thorough and polite. There were about four or five packers so it's impossible to watch everyone. Because there are so many packers, you may want to have all of your valuable, more important...

Description of Work
Our employer had a contract with them and they were hired to move us from California to the east coast (household and two cars).

Category moving companies

2.0

09/14/2010

They were by the hour. It was supposed to be done in one day, but it took them two days and when it came time to pay them they said it was $80 an hour when originally they quoted $70 an hour. Basically, they didn't speak English and that was an issue. I marked the boxes clearly for what should go into the apartment and what should go into the storage unit. They asked for more money, there was a co...

Description of Work
S&M Moving Systems moved me from a duplex into an apartment.

Category moving companies

5.0

06/15/2010

Great experience. Professional teams, clear communication, good system for tracking high value & all belongings inventoried. Nothing lost or stolen. Responsive to our needs, fast and friendly.

Description of Work
Pack & Move & unpack 3400 square foot house from Charlotte, NC to Santa Clara, CA

Category moving companies

4.0

10/26/2005

COMPANY WAS VERY PROFESSIONAL. COMPANY APPRECIATED THE CUSTOMER'S ORGANIZATION SKILLS IN LABELING ALL BOXES & HAVING BOXES PREPARED FOR THE ACTUAL MOVE. COMPANY REFUNDED CUSTOMER SINCE ESTIMATED QUOTE WAS SHORTER IN TIME THAN THE ACTUAL JOB.

Description of Work
THE COMPANY WRAPPED & LOADED FURNITURE & BOXES FROM POINT A TO POINT B. THIS WAS A LOCAL MOVE OF LESS THAN 15 MILES.

Category moving companies

    Services Offered

    Moving - Crating, Uncrating, Loading, & Unloading. Storage. Auto Transport.

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Yes
    Payment Options
    MasterCard, American Express, Visa, Check
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Ask for details