COMCAST INTERNET SVC

The speed was changed to a lower rate tier.

I don't have much of a choice for high speed Internet, land line and telephone service in a bundle where I live in San Francisco. ATand T does not serve this area and I didn't check out Verizon. It may take a long time to get through to technical help but once you get through the do an adequate job. I wouldn't continue using them if they didn't have a monopoly in the area.

The outage originated in street junction box - the connection from the main box to my home was damaged with all service lost for 24 hours 'til Comcast got a rep. out to repair it. That went fine. However, I discovered shortly after the rep left that the internet portion had failed. This started the following fiasco: it took no less than 7 hours and 12 calls to the Comcast customer "service" line (1-800-COMCAST) to resolve. There is NO way to get back to the same person who starts working the problem once the original call ends, each time you call back to the Comcast number, a different tech (or supervisor) in a different location answers; Missouri, Texas, Winnipeg, Edmonton. If a call is interrupted - via a reset of the main modem or cut-off, the tech cannot call back. So it starts all over again.....ARRRRGHHHH! Someone in MI was FINALLY able to fix it. Run Away. Run Away from the bundled service. Go back to AT&T phone service before you are driven mad.

THE CABLEMAN GAVE US ANOTHER LINE; AND NOW THE INTERNET WORKS GREAT. THEY ENTERED THE HOUSE TO HELP WITH A SMILE. THE PRICE WAS RESONABLE AND WORTH THE CABLEMAN TO COME OUT TO FIX THE PROBLEM. I WAS EXPECTING TO PAY MORE.