One Day No Sanding Wood Floor Refinishing

"Some people no matter what--- cannot be made happy About 8 months ago we completed the job...The husband was home, loved the work, signed a customer satisfaction form...... Several weeks later the wife calls & says the job needs some touch up. We returned to the job, husband home, we completed the touch ups, husband loves the work, he signed another customer satisfaction form. A few days later wife calls--- not happy.... We refund 100% of the money she paid.......... 6 months later, a few days ago the wife sends a message she is still unhappy. a few days later she writes the review & gives us a "d" grade."

"We are glad you are happy with the grout restoration---- enjoy for years to come. I thank you for taking the time to write a review. I will have my schedule lady call & set an appointment to "touch up" the areas we "missed" Thanks again. Gus"

"We want happy customers To help insure that after completion of the job we have the Techs walk the job & get a customer satisfaction form signed before they leave the home. You signed the form & the Technicians said you were happy with them and the work. We also call every customer the next day and ask if all is good, my schedule lady noted on your file, per the phone call you were happy. Since you posted the “Not Recommend” review we have done several things. Checked the “records” for a past review---- did not find any Emailed & phoned several times over the last few days, wanting to know what needs to be done to make you happy with the work we preformed. Please contact us….. WE WANT HAPPY CUSTOMERS… WE ARE READY WILLING & ABLE --- ALL WE NEED IS A REPLY FROM YOU Sincerely Gus"

"March 14,2015 Thanks for your March 13, 2015 Review. I am glad we gave you quick service. I apologize I do not remember the visit to your home------ several months ago. I am concerned about the $99.00 you mentioned?? Please call me & explain I do not want Any potential customer feeling they wasted money working with us. If that was money paid to Angie--- and it if it is past the refund time....I will personally reimburse you. 949-631-9500 Sincerely Gus DeFalco"

"thanks for taking the time to write a review...glad we can add you to our list of 125,000 satisfied customers since 1951 sincerely gus"

"THIS IS A COPY OF AN EMAIL SENT TO THIS 02-04-15 MEMBER UPON REDING THS REVIEW. Received notice of a Angie list review this morning, discovered it was from you giving my Company a “F” rating because “ they did not call me back for 2 weeks, so we used another Company” I am sure you have us mixed up with some one else. Per these below dated emails from March 2014---back & forth between us. We Originally had a conversation about your floors on & talked on March 4, 2014 …per your email to me dated March 5 th at 12:59 PM. when you sent your measurements.. Requesting 2 prices from me. Later that same day at 3:04 PM --- March 5, 2014 ..about 2 hours later—I replied with the prices. So we did talk one day & emailed the next….got back a reply the same day --- about 2 hours later. As a company policy after we give a bid / price ..we do not keep phone calling & possibly annoying any of our Angie Customers.. Our Angie Ratings are very important to us & now that you have the email info showing we were very responsive, and not 2 weeks late---it would be greatly appreciated if you would revise the review. Sincerely Gus DeFalco"

"Glad you are happy with your floors. Thanks for taking the time to write a review. sincerely Gus"

"thanks for taking the time to write a review. thanks gus"

"Thanks for taking the time to give an "A" review & thanks for the " WOULD REHIRE" sincerely Gus"

"We apologize for not getting in every possible exclusion in our Grout Restoration service. Your job would take a grout replacement service company. Per our phone conversation---Angie's list has many qualified companies that can get done what you need. Thanks Gus"

"Thanks for taking the time to send in the review. Happy New Year Gus"

"We appreciate the review Thanks for taking the time to write the very nice review. Enjoy your "new" grout Thanks again gus"

"this is the first I have heard of a problem; sorry but---I did not find a voice message or email from you. I will call you soon to set an appointment to correct. I will also resend you a copy of how to maintain the grout. thanks gus"

"thanks for taking the time to write the very nice review. enjoy your "new" grout Thanks again gus"

"thanks for taking the time to send in a great review of my service & company. greatly appreciated. Gus"

"thanks for the review sincerely Gus"

"thanks for the review sincerely gus"

"thanks for the review sincerely gus"

"thank you for the review gus"

"Thanks for the review. gus"