RAMBO HOME SERVICES

Incomplete and badly done work: despite assurances to the contrary about only needing one coat, paint used was not sufficient to cover the undercolor in many locations throughout the house. When we asked him to return to complete the job in workmanlike fashion, David Rambo agreed very reluctantly and after much negotiation to return and do "touch up". After he had done this in a limited area, there were still many other parts of the house where the undercolor showed through. When asked to return a second time to complete the job with a thorough second coat, David was extremely unpleasant and reluctant to complete the job well: he refused to do a complete second coat, referring to "touch up" in the areas needed. He also required that we stay home from our jobs in order to be present and physically point out to him where the "touch up" was needed. After much contention, David called us back with a date that he would return to do "touch up", still refusing to do a thorough second coat. Meanwhile, we discovered damage to our hardwood floors where paint had been allowed to splatter in fine sprays all around the baseboard and other areas. We spent over 6 hours on hands and knees scrubbing the fine dry spray of paint off our floors and hoping that the finish on our floors would not be ruined by the cleaning material we were using. At this point, we decided we did not want David back in our house as he was clearly not going to complete the job, and we anticipated that he might cause further damage to our floors and walls by his lack of workmanship. We called David, told him we wanted to discontinue his services and offered to pay him 1/2 the amount owed for the painting since we felt he had done half the job and had in addition damaged our floors. He threatened to slap a lien on our house so we settled at a mutually agreed amount of 75% of his bill which we have paid and he has cashed. In addition to the painting, the two transition pieces he installed are both crooked - they don't line up with the tile and are off kilter. When I pointed this out to David, he heaved a huge sigh and started to tell me how tough it was, how he'd had to drill into concrete and how long it had taken. He said, at the end, that if I REALLY couldn't live with it, he would do it again but left me feeling so guilty that I didn't dare to ask him to do it again. Since then, I've also discovered (painfully) that he didn't even screw one hole deep enough as the screw head is popping out and caused me to stub my toe nastily. This was a terrible experience and I don't want anyone else to have a similar one. I would NEVER recommend Dave even though he seems at first like such a nice person. His work is shoddy and substandard and the damage to our expensive hardwood floors was heartbreaking. It is also going to cost us another $1175 to have the paint job completed thoroughly with a second coat - we got a quote.