Chipman performed our move from San Jose, CA to Denver, CO in April 2011. Originally we were going to go the route of PODS, and do all of the loading and unloading ourselves, but we decided it wouldn't hurt to get a quote on a "full-service" move and we selected Chipman to set our appointment with, based on reviews found here on Angie's List. We're so glad we did! The price turned out to be not all that much different, with whatever difference in cost there was being some of the best money I ever spent to have a professional team load the truck rather than doing the considerable task ourselves. But what really sold us at the beginning was the outstanding service we experienced from the get-go when the assessor, Ralph, came to see us. Ralph was VERY thorough in both his inventory and his explanations, and we received outstanding communication and service throughout from him. We changed our desired inventory a few times, and we were very impressed to always receive immediate communication back from Ralph, usually within an hour. Grade A+ service all the way.
As the moving day drew near, we were set up with a moving coordinator at Chipman's office. Rena was friendly, helpful, and accessable, and she answered some of the specific questions I had regarding our moving day. The one issue we had throughout the entire move, however, was when I got a call from Rena the morning of our scheduled move, telling me that another stop had been scheduled for our driver by dispatch, and that he would be delayed a couple of hours. Needless to say, I was very disappointed with this 11th hour change; I would think the company would be able to either plan better, and give me more advanced notice of the change in plans, or make other arrangements for this last-minute pick-up since they had committed to do our pickup at a set time (which was confirmed to me only a few days earlier)
When the moving team finally did arrive that afternoon, our driver, Randy, and his team impressed us greatly with both their expertise and communication. We were the last load going on the truck, and the fit was VERY close. As amazing as Randy and his team were in getting almost all items packed into the truck, we were more impressed with the above and beyond service we received, as the team went so far as to carry the last few boxes (that would not fit into the trailer) in the cab with them. Also, at a point when it became questionable as to whether or not all items would fit in the load, Randy was excellent in communication and even devised a wise and agreeable contingency plan in case we ran out of room. Finally, Randy and his team were available by cell phone during the entire transport, and they were on time (in fact, several hours early) with their delivery. They provided top-of-the-line service in every facet.
In all, we would use Chipman again. I really want to rate them with A's across the board, however in my review I cannot ignore the facts about the last minute delay in our pickup nor the very narrow fit in getting all of our belongings on the truck. We received outstanding service at every step along the way, but unfortunately this is muted somewhat by an apparent lack of planning at the home office. Just a very slight modification to that end would have made for a flawless overall move experience. As it was, we were still very satisified with the overall service, the price, and the end result. A couple of tense moments, as disappointing as they were, cannot take much away from an overall satisfying moving experience, and I recommend using this company to facilitate your move.