Frontier Fence Co., Inc.
About us
Frontier Fence Co., Inc. has provided quality service in northern San Diego county since 1955. Founded by Tom Miller, his four sons now run the business. We offer both retail supplies and installation, and our ornamental iron shop is onsite.
Business highlights
Services we offer
Automated Entries, Chainlink Fence, Corrals, Custom Gates, Dog Runs, Field Fence, Installation, Ornamental Iron Fence, Pool Fencing, Ranch Fencing, Retail Materials & Repair: Aluminum Fence, Snake Fencing, Vinyl Fence, Welding, Wire Fencing, Wood Fence
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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84% | ||
3% | ||
6% | ||
6% | ||
0% |
Carol was very quick to respond to calls to schedule an appointment for a price quote, and Jim was punctual when he arrived. He offered a fair price to replace 3 out of 4 sides of our fence, and we decided to chose him for the job based on price and reviews on Angie's List. After we submitted the signed contract, the communication became very bad.
We e-mailed to Carol a list of questions from my neighbors, but didn't receive answers after we had called their office twice after a couple days. That was the first red flag. We also scheduled the fence replacement more than a month in advance, in order to secure the start date, and they said it was doable. It wasn't until the Wednesday before (July 22nd), that Jim called and confirmed the start date of Monday (July 27th). Up until that Wednesday, my neighbors had no idea when the fence replacement was going to begin (a problem, since they had to make arrangements for their pets). On Friday afternoon (July 24th), Jim called and said they can't begin until Tuesday (July 28th). Understandable, but very last minute.
We also asked Jim and Carol (twice by phone, once by e-mail) if it would be possible to set aside 5 panels of the old fence for my neighbor who had asked for them. Jim and Carol assured me multiple times that this would be done. When we came home the afternoon the fence replacement had begun, we noticed that they had hauled away everything. No panels were set aside for my neighbor. Although Jim and Carol had apologized for it, it was still very disappointing that they didn't keep to their word, especially since we had asked on 3 separate occasions.
Lastly, our GFCI breaker tripped and failed the day the fence workers were here. This wouldn't have been a big deal, but the workers never notified us that it tripped when they were using their power tools. Our bathroom outlets hadn't worked since the day the workers put up the new fence. We didn't think much of it, until we went out to do yard work and realized that the outdoor outlets, including our sprinkler system, are on the same circuit and haven't been working. So, our lawn hadn't been watered in 2 weeks and our grass began dying off. This was beyond frustrating. We also had to replace the GFCI since it couldn't be fixed.
When we told Carol about our issue with the broken GFCI and lack of notification from the workers, we didn't receive much of a response from her or Jim. This doesn't surprise us one bit, considering the fact that they had already promptly cashed the check we wrote to them.
Overall, we're very disappointed with the service and communication from Frontier Fence. They offered the best price and they replaced the fence quickly, but the trade-off is terrible communication and lack of care for the work performed. Would not recommend or use them again.
After we selected Frontier, they began work on the project within a few days (as promised with their estimate). On the first day, Jose Jr. and his crew arrived at the scheduled time, and installed all posts effectively and efficiently. At the end of the day, Jose alerted us to some trees and other brush that would need to be removed in order for them to install the fence. After allowing one (scheduled) day for the concrete posts to set (and giving us time to clear the brush), Jose Jr. and his crew returned and completed the job. When we added a minor change to the job, Frontier was able to accommodate the change, and Jose Jr. was able to take care of it. Jose and his crew were quick and very professional at all times. The work was done well and the job site was appropriately cleaned afterward.
This was a very positive exchange, and based on our experience, we can recommend Frontier Fence.
They were very punctual.
-The Frontier representative arrived before the scheduled appointment to quote the job.
-On both work days they arrived at site before the scheduled start time.
-Frontier provided a detailed quote the day after they came to the house and replied to emailed questions in less then 24 hours.
They use direct employees, not contractors to do the work. Their employees are professional, fast, clean and care about the quality of their work, yet made sure to answer any questions were asked.
Frontier had a backlog so we had to wait a few days to get a quote and > 2 weeks before they could start the work which wasn't a problem in this situation.
Overall Frontier is easy to do business with and did an excellent job. I have already recommended them to neighbors.
Licensing
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