Frontier Fence Co., Inc.

I contacted several fencing companies for quotes, and Frontier was the only one who actually came out to survey the site and see what it was I needed done - others gave an estimate on the phone or, in the case of one, surveyed my fence line with Google Maps (their quote was twice Frontier's by the way). Frontier's installers were prompt and professional; they arrived exactly when they said they would and finished up in just under two hours, tying the new fence into my existing corner posts beautifully. I'm very happy (and my wife is very happy too, which may be even more important!). Best of all, their quote was also the best price I received for the job.

Excellent craftsmanship. Plan early. It took almost 3 months to get the job started. Once started, job took 3 days.

What a shoddy job. The gate doesn't close great, there were holes in the fence where it wasn't lined up properly with the gate. The wood is piecemeal on the gate and they cemented over one of my sprinkler heads.

I probably would use them again.

unknown

unknown

unknown

Good surprise!  They were able to do the job in a much shorter time frame than they originally thought.  The workers were punctual and asked the right questions - following our direction to the "T"!.   The price charged was comparable to other companies in the area.  We were happy to use a local company that has been here in Escondido for decades....

Frontier Fence had the cheapest price and replaced our fence quickly, however, their overall lack of communication during this whole process has been very disappointing.
Carol was very quick to respond to calls to schedule an appointment for a price quote, and Jim was punctual when he arrived. He offered a fair price to replace 3 out of 4 sides of our fence, and we decided to chose him for the job based on price and reviews on Angie's List. After we submitted the signed contract, the communication became very bad.
We e-mailed to Carol a list of questions from my neighbors, but didn't receive answers after we had called their office twice after a couple days. That was the first red flag. We also scheduled the fence replacement more than a month in advance, in order to secure the start date, and they said it was doable. It wasn't until the Wednesday before (July 22nd), that Jim called and confirmed the start date of Monday (July 27th). Up until that Wednesday, my neighbors had no idea when the fence replacement was going to begin (a problem, since they had to make arrangements for their pets). On Friday afternoon (July 24th), Jim called and said they can't begin until Tuesday (July 28th). Understandable, but very last minute.
We also asked Jim and Carol (twice by phone, once by e-mail) if it would be possible to set aside 5 panels of the old fence for my neighbor who had asked for them. Jim and Carol assured me multiple times that this would be done. When we came home the afternoon the fence replacement had begun, we noticed that they had hauled away everything. No panels were set aside for my neighbor. Although Jim and Carol had apologized for it, it was still very disappointing that they didn't keep to their word, especially since we had asked on 3 separate occasions.
Lastly, our GFCI breaker tripped and failed the day the fence workers were here. This wouldn't have been a big deal, but the workers never notified us that it tripped when they were using their power tools. Our bathroom outlets hadn't worked since the day the workers put up the new fence. We didn't think much of it, until we went out to do yard work and realized that the outdoor outlets, including our sprinkler system, are on the same circuit and haven't been working. So, our lawn hadn't been watered in 2 weeks and our grass began dying off. This was beyond frustrating. We also had to replace the GFCI since it couldn't be fixed.
When we told Carol about our issue with the broken GFCI and lack of notification from the workers, we didn't receive much of a response from her or Jim. This doesn't surprise us one bit, considering the fact that they had already promptly cashed the check we wrote to them.
Overall, we're very disappointed with the service and communication from Frontier Fence. They offered the best price and they replaced the fence quickly, but the trade-off is terrible communication and lack of care for the work performed. Would not recommend or use them again.

unknown

unknown

They were very professional, punctual, and did what they said they would do.  On the initial install the snake wire was not low enough to keep small animals and snakes out.  When I called, they were very responsive, and sent the crew out to redo it, no questions asked.  I highly recommend them.

They were efficient.  They were helpful.  They did a good job and were quick.  They met all my requests.  The price was average and the same as everybody else.

unknown

unknown

unknown

Was installed very professionally. Designed fence to work with existing landscaping. Recommended black vinyl coated chain link to be less visible and blend with landscaping. They were right on with their recommendation. Very pleased.

unknown

Frontier Fence was wonderful, I am totally satisfied.

Working with Frontier Fence was not a good experience. I should have known better than to work with them as the sales process did not go smoothly with several misunderstandings but I was lured in by the fact that they are an established local company and their low (not lowest) price. How could any company that has been in business since 1955 be bad? What a mistake. The installation was sloppy and their attitude was poor. They did not use common sense at all. Now I'm stuck with a fence that I paid a premium to get but is poorly installed. What is scary is that I got several bids on the job, almost exclusively from licensed contractors, and all of them but one was really flakey. The guy from Creative Fence was the only professional in the bunch on the sales side. I wish I'd have spent the extra money to go with them.

The estimate and design were handled easily and efficiently by Jim Miller. The quote included everything I requested at a fair price. The work was scheduled within the time frame promised and work began on time. The installers, Jose and Luis, were friendly, respectful, and asked good questions regarding some details for the installation. They were on time and worked well as a team. The fence was completed on schedule and looks great. In any contact with the office, they were attentive to my questions and concerns. They have been in business for many years and are confident in providing a good product. I would definitely use this company again.

They were friendly and responded well to our request for additional work. They also went out of their way to make sure we were satisfied.

We solicited four estimates for the work to be done, and Frontier's estimate was the most professional and accurate. It was also reasonably priced (about the same as one other estimate, and ~25% less than the other two). Additionally, they were available to begin the work within a matter of days, while the others were estimating anywhere between 4 and 6 weeks before they could begin the job. 
After we selected Frontier, they began work on the project within a few days (as promised with their estimate). On the first day, Jose Jr. and his crew arrived at the scheduled time, and installed all posts effectively and efficiently. At the end of the day, Jose alerted us to some trees and other brush that would need to be removed in order for them to install the fence. After allowing one (scheduled) day for the concrete posts to set (and giving us time to clear the brush), Jose Jr. and his crew returned and completed the job. When we added a minor change to the job, Frontier was able to accommodate the change, and Jose Jr. was able to take care of it. Jose and his crew were quick and very professional at all times. The work was done well and the job site was appropriately cleaned afterward.
This was a very positive exchange, and based on our experience, we can recommend Frontier Fence.

Basically, I like everything they've done. I'm really impressed with the quality of the materials, the friendliness and the interest in doing a good job by the installers. I think they're reasonable in pricing.

They were great. I had the bids and I had to over other bids and I like the way they did the blueprint of it. I like the guy, whose name is Jim Miller. From what I read on Angie's list and also they are local. There is a little glitch with one of the gate and they were out the next day. They really did a beautiful work, cleaned up, very happy. The bid was not cheap, but it was very fair. I had rocks in my yard they had to drill hole in them. I would use them again in the future.