"We understand that you felt the charge was higher than you would like. We admit that we cost more than an independent unlicensed handyman, But we also offer a lot more. Our technicians have 15-30 years of experience, we are insured, we guarantee our work 100%, we have an office staff ready to help you 24 hours per day, we carry workers comp insurance so you don't have to contact your insurance company if someone is injured on your property, we are licensed contractors and we have a perfect record with the CSLB. Unfortunately this means that since our costs are higher, and you are getting better work and more security for your home, our prices are higher than someone's who can't offer you our quality or safety. We’re sorry you didn’t give us a chance to show you our quality and level of service, but thank you for calling us."

"Dear Member, we will happily refund your money. We actually lose money by sending a technician if we don’t do the job for you. We have no interest in just doing estimates. We are sorry you weren’t happy with the estimate and will be returning your money via check today."

"Hello! Thank you for your comments. Angie’s List recently changed its notifications and we have been having a lot of trouble finding out when we have messages and reviews. We only just saw this review a few weeks after you left it. We are terribly sorry and are trying to figure this out with Angie’s List."

"Thank you for the great review!"

"We are sorry you were not happy with our estimate. Sometimes we are the least expensive, sometimes we are not, but our clients often tell us that we are a “bargain” because we offer much more “bang for the buck” than any other company out there - we guarantee our work 100%, our technicians are the best in Los Angeles with a minimum of 15 years of experience, we have a full-time office staff to help 6 days a week, and the quality of our work is incredible. At least 25% of our work is fixing the mistakes that other handymen and service providers make when the customer can’t get them to come back and repair or finish the job. The reason we have 3000 customers who repeatedly call us back is that price isn’t everything, value is. And Mr. Handyman is a great value."

"This customer is not in Mr. Handyman’s records. Angie’s List is investigating."

"Thank you so much for this kind review, and for using our services! We read all Angie's List reviews to our entire company in our monthly meeting, so we will be reading this and giving kudos to your technician. Thank you again!"

"Thank you for leaving us this great review, and thank you for using Mr. Handyman! These reviews make our day!"

"Thank you so much for this very kind review!"

"We do understand your concern about cost. We know we cost more than the typical handyman who works from the back of his truck. We price ourselves competitively with professional plumbers, electricians and contractors, primarily because we spend so much on making sure our clients have the best possible experience. This includes carrying far more insurance than the state requires, covering our technicians with workers compensation so if they injure themselves on your property your insurance doesn't have to be involved, hiring only technicians with a minimum of 15 years experience (and on average 25 years), staffing a full-time office with professionals to help you with your requests, using only the best materials, and guaranteeing our work 100%. This does lead to higher costs, but in fact our profit margin is a slim 10%. Our goal is to provide the best service and quality, and we promise that when you use us, you will receive that. Were very proud that while other handyman services have come and gone, we just celebrated our 15th anniversary serving Los Angeles."

"Thank you!"

"Thank you so much for this very generous review. We will be reading this review for Ed to the entire team in our next meeting."

"Thank you so much!"

"[Member Name Removed] is a life-saver!"

"Thanks for this fantastic review!"

"Since this review was added, we have gone back to the the home to complete the work to the satisfaction of the member, at no cost, fo course."