Need a licensed and efficient plumbing, drain, heating or air conditioning professional? San Diegans have trusted their homes to us for over 40 years! We have the experience, training and tools to expertly detect and fix leaks, clear drains, repair sewer lines, and to repair, service and install all brands of heating and AC systems. We stand behind our 100% Satisfaction Guarantee, and "Nobody wows clients like we do!" Before you decide who gets your business, there are a few more things you should know about us: - We are Licensed and Insured - We are a woman-owned, family business. We take pride in our policies and procedures that ensure you get the extra care your family deserves. - We want you to be safe in your home. We conduct some of the strictest background checks in our industry. We even do a personality profile test on every employee... making sure we have the right person for the job. - We offer the strongest guarantees in the industry ... always in writing! - We believe in paying it forward. We support a number of local non-profits such as Susan G. Komen - San Diego, the USO, Girl Scouts and many more. How can we make you smile today?
Plumbing, Sewers & Drains, Heating, Air Conditioning, Indoor Air Quality, Replacement & Repair, Water Heater Install, Tankless Water Heater, Kitchen Sink Clogs, Bathroom Clogs, Drain Clearing, Water Filtration, Slab Leaks, Sewer Line Install
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
12% | ||
7% | ||
5% | ||
5% |
"WE HIRED AN EXPERIENCED TECHNICIAN, COMPLETED APPROPRIATE TESTING AND BACKGROUND CHECKS. AFTER TWO WEEKS IN TRAINING THE TECHNICIAN WENT INTO A SERVICE TRUCK. THE MEMBER WAS ONE OF HIS FIRST CUSTOMERS. THE TECH DID NOT PERFORM AS ANTICIPATED AND A COMPLAINT WAS ISSUED BY THE CUSTOMER. OUR GENERAL MANAGER IMMEDIATELY RESPONDED TO THE CUSTOMER’S CONCERN. THIS WAS ON SATURDAY, 10/1. WE SENT ANOTHER TECHNICIAN OUT TO THE HOME AT A SPECIFIC TIME REQUESTED BY THE CUSTOMER, SUNDAY 10/2 9AM. THE TECHNICIAN PERFORMED APPROPRIATE WORK AND THE CUSTOMER STATED TO OUR MANAGER THAT HE WAS HAPPY WITH THE SERVICE PROVIDED. AS OUR POLICY DICTATES, WE DID NOT CHARGE THE CUSTOMER FOR THE ORIGINAL SERVICE AND GREATLY DISCOUNTED THE SUNDAY WORK, CHARGING ONLY $117.00 FOR MATERIALS AND OVER 6 HOURS WORKED. THAT EQUATES TO $19.50 PER HOURS, MATERIALS INCLUDED. I AM VERY SURPRISED TO READ THIS RATING. WE WORK DILIGENTLY TO INSURE OUR CUSTOMERS ARE MORE THAN SATISFIED AND WHEN WE DO ERROR WE GO ABOVE AND BEYOND TO INSURE OUR CLIENT IS MORE THAN SATISFIED. I HAVE A CALL INTO THIS CUSTOMER AND I AM WAITING FOR A RETURN CALL. WE ARE NOT PERFECT BUT WE STRIVE TO BE. NO MATTER HOW HARD WE TRY, WE CAN STILL MAKE A MISTAKE. WE BELIEVE HOW THE ERROR IS HANDLED THAT SEPARATES US FROM OTHER SERVICE COMPANIES. AND BY-THE-WAY, THE ORIGINAL TECHNICIAN IN QUESTION WAS TERMINATED. EVEN THOUGH HE WAS EXPERIENCED AND HAD A LONG WORK HISTORY HERE IN SAN DIEGO, HE DID NOT MEET OUR COMPANY STANDARDS."
"TODAY, 10/31/05, I WAS MADE AWARE OF THIS RATING AND CUSTOMER ISSUE. I AM GRATEFUL WE HAVE A SOURCE TO INSURE OUR CUSTOMER SATISFACTION. THANK YOU TO ANGIE’S LIST! I HAVE LEFT A MESSAGE FOR THIS CUSTOMER AND AM AWAITING A RETURN CALL. AS OWNER OF WALTER ANDERSON, I AM PERSONALLY COMMITTED TO OUR CUSTOMERS, THE SERVICE WE PROVIDE TO THEM AND THEIR 100% SATISFACTION. I WILL WORK DIRECTLY WITH THE CUSTOMER WITH A GOAL OF ASSURING THE CUSTOMERS 100% SATISFACTION. AS WELL, I WILL ADDRESS THE SERVICE PROVIDED BY OUR TECHNICIAN AT OUR WEEKLY TRAINING SESSION TO AVOID THE POSSIBILITY OF FUTURE COMPLAINTS. I WILL UPDATE THIS SITE WITH A RESOLUTION CONCERNS ADDRESSED. THANKS, MARY JEAN ANDERSON"
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Sunday: | 7:00 AM - 7:00 PM |
Monday: | 7:00 AM - 7:00 PM |
Tuesday: | 7:00 AM - 7:00 PM |
Wednesday: | 7:00 AM - 7:00 PM |
Thursday: | 7:00 AM - 7:00 PM |
Friday: | 7:00 AM - 7:00 PM |
Saturday: | 7:00 AM - 7:00 PM |