Roto-Rooter Plumbing & Water Cleanup

Fine.

Called and got immediate response. Scheduled work on the same day. Showed up at appointed time. Unplugged stopped up sewer quickly and efficiently. Cleaned up the mess left by the overflow. Was pleasant and businesslike. Job was done within an hour. Charged Sunday rates, but that was to be expected.
Excellent work ... no problem since then with the drains.

Called Roto-Rooter on a Friday evening.  Here within 2 hours.  Fixed everything.  Courteous, pleasant to deal with, capable.  
Expensive, but worth the money.

The only thing that was a "hang-up" was that when I went to pay the bill that was presented to me, and I presented the coupon downloaded from Angie's List, the worker guy said he knew nothing about the coupon. So, I went ahead and just paid the full price and threw the coupon in the trash. So, in my case the Angie's List coupon didn't work. But the service was a.o.k. and I just paid the bill.

Excellent service, but expensive. Didn't have time to shop around. Couldn't find the latest copy of Angies List, might have used a company with a coupon. Anyway I did get a 10% senior discount.

Terrible. I would not put my trust in them to perform a quality repair since they can't even demonstrate proper customer service over the phone.

Some kid showed up, took a look, and said that his supervisor would call ..............

I discovered a sewer line blockage, and by coincidence, happened to have Plumbing Company X (I don't want to name them) working on an unrelated plumbing fixture under warranty. Company X snaked the line and found roots. I got bids from Company X, from another Angie's List company (Company Y) and from Roto-Rooter, an Angie's company. All three believed that the line needed a and quot;pipe burstand quot; to fix the broken line. Company X bid $6700 plus permit costs (which would have pushed it over $7,000). Company Y bid $9,990 , after an and quot;Angies list discountand quot;, but refused to honor its own Angie's coupon for $3000 maximum because they said the sewer line was more than 5 feet deep in the street (it wasn't). Roto Rooter bid $5400, including all permit fees. They came when promised and did an excellent job. When they dug the hole in the street to access the sewer, they saw that the line wasn't broken. Only a conector had broken where the line met the main, so they simply reconnected it and did the other work and closed up the hole and paved it. They also reduced the bill because the repiping wasn't necessary after all. Quick service, low bid, concern for the customer and honesty. What else could you ask for? Brian was the main plumber (along with his brother) and were excellent.

1

.

Had Roto-Rooter come out and install a new kitchen sink faucet. The guy on the phone couldn't give me even a ballpark estimate on the price, but sent a plumber who arrived very quickly. I was shocked at the price, considering there was no plumbing needed. The handle broke on my old faucet, so I bought a new one. I expected this job to take less than an hour, so I was expecting it to run maybe $120 at the most. That said, I have a guy standing in my kitchen who can do the job for $380, or I wait and try to save a couple hundred bucks. I chose to have him do it and he did a great job.
Bottom line, the work was performed well and very quickly...but $380 to swap out a faucet seems very high to me. I haven't gotten other estimates though, so maybe is not as exorbitant as I think. If you're in a hurry and can afford it, I would recommend Roto-Rooter.

Good. Quick and professional.

They did a fine job.  We were satisfied.

It was about $250 to clean the drain. A bit expensive, but that was worth it for the cleaning. The upselling was BAD
It was about $150 to video tape the drain.  
Perhaps i have the pricing inverted, and it was 250 for the video tape and 150 for the drain. I do not recall. Anyhow, the recording was worth approximately zero dollars and zero cents.  The day of the cleaning they gave me a rough estimate of $80,000 to fix the pipe. So, obviously I wanted to get a better estimate, even if i needed to pay for it.
When they did the video of the pipe, they told me there were problems and they would give me an estimate. then the city came by, to let me know if the city was responsible for the pipe or if I was. The Roto-rooter guy took off. I paid him for the video, estimate, and for marking on the ground as to where the issues were. I got no estimate. I got not markings. a week later i received a DVD with the video tape with no explaination as to what was in the video, how much it would cost to fix or where the issues were.
If you need an evacuation pipe drain cleaning, Roto-Rooter has the right tools for a 6" drain. I would just find a different company that has that same tool and call them instead.

Rotor Rooter they cleaned out my sewer line. And I would use them again in the future.

the service tech showed up on time and was professional, but the problem came back the next day. I have not received a follow-up call from business to make sure I was satisfied with work performed.

Excellent. They came prepared and completed the excavation and concrete removal in two days. Did the reversed plumbing in one day and had it hooked up that third day. The concrete subcontractor did and excellent job and even came back later in about six weeks to acid treat the driveway to remove alkali stains. Would highly recommend both companies.

I had another company come out to do the actual leak detection. It sounds like Roto Rooter was trying to squeeze some extra money out of me.

The guy that we have is great.  He had been out before.  He was actually pretty good for us.  We did not spend anything for the consultation.  It happened at the same time for my neighbor, and he was able to call the county to come out and do it for nothing.  My drain isn't at the right place to do that, so when the county cleared out theirs and it cleared out ours, so the roto-rooter didn't have to do anything.  We have a particular person that we request when we call.  He is responsive and very good.  The company backs him up.  If we have to have any housework done, they are plumbers that we call.

They were fine. They were fast and cheap.

I thought I had a clogged toilet, as it almost overflowed twice in one week.  When this company came to inspect the toilet, they checked it out thoroughly and didn't think it needed to be snaked. And while most other plumbing companies have charged service calls no matter what, this company didn't charge.  They only charged if they performed the service.  They have done other plumbing jobs for me in the past, and have always been professional and knowledgeable.  I'll call them again and again.

They were on time and did a good job but I thought the price was pretty high.

This morning I woke up to a plugged bathroom sink.  After not being able to unplug it myself, I called the Palo Alto telephone number for Roto-Rooter and the technician, Luis Perez, arrived at my house within the hour.  He was very polite, gave me an estimate which ended up being exactly the price that I paid, and explained clearly what and why he was doing what he did.  He removed the trap from the sink, and snaked the pipes to the 4" main.  He gave me advice about other minor plumbing issues that I have (including explaining how to replace the sink pipe stems), was careful to clean up after himself, and gave me a 6-month guarantee.  The only thing that I did not like was the price which was significantly higher than I expected, but got the job done.

They generally follow a policy which makes them more reliable and consistent. They're prompt in getting out to solve the problem. They are generally available on weekends.

Our experience with this company was first rate and professional, from the first visit done to drain our septic tank, to our discovery that the leach-field was no longer operable and through to the installation of the new sewer line to connect us to the street sewer system. The job was done in between a very heavy system of rain storms but was still quite timely in spite of the rain. All the workers on the team wore Roto-Rooter uniforms and they were universally professional, polite to my wife and I. One worker even brought "booties" out to my wife's car so she could walk through the mud to the front door without getting her shoes dirty. The job was done exactly to the price as bid. I had obtained other bids from other sewer/septic companies and this bid was very reasonable. It was also apparent that this company was very familiar with our local sewer district and their permit process. We felt this "working relationship" was advantageous to us.