Fast Water Heater Company

Excellent service, knowledge technician.

briefly, sold me on a simple water heater replacement (pto fix an intermittent pilot. erhaps a good idea as current one is 9 years old). But, they made (rookie) mistakes and left off parts. Came back 4 + 1 times, until I finally called a plumber who promptly fixed the problem. longer: Called for simple pilot issue. convinced me to replace water heater due to age (ok with that), although they told me they were sending out a 2 person crew with equipment, they rescheduled for two days hence, as they did bring equipment and staff. 2 days later, they installed, did not work, so I had no hot water (for two weeks, as once they have your check they are not so prompt), 3 further visits failed to repair, due to a. not noticing obvious part that was not installed (my plumber says that they might like to hold on to flex hoses to resell), b. wrong installation for this brand.. This resulted in me not having hot water for two weeks, my waiting at home on the 4 scheduled days, missing work. and black particles circulating throughout the system- (ruining laundry washes) for quite a while. My plumber charged me $350. Their customer sevice kept me online multiple times, until they reimbursed me the $350 but profited off of the $2000 they had originally charged, indifferent to my plight. (the WH, wholesale, costs about $600, so they profited about $1400 for providing non-professional service, and costing me 4 days of work and no hot water for 2 weeks) Don't risk it. they are not fast. hire a plumber.

Jorge was excellent! He explained every process and why. The installation was better than what was there. I would definitely hire these guys again.

Perfect, called on time, came on time, pleasure to deal with

Excellent customer service skills from the very start made the decision to go w this company. Tony Vave who installed the water heater was professional, efficient, on time and answered all of my questions. He had a great attitude and did a wonderful job! I would definitely call upon this company in the future.

Water heater developed a small leak after four months. Rheem determined a replacement was warranted and covered all replacement costs including installation by Fast Water Heater Company. Service was same day and installer was courteous, professional and efficient. I was particularly pleased as he arrived after 5pm and I could tell he had already had a long day. Still, he did an excellent job of installing and testing the new water heater.

The service itself was excellent, and the result is quality as well. My particular technician (Joe) was on his game and worked quickly and professionally. My only complaint is a small one: what starts out as an attractive price keeps getting adders for additional services, so that the final price is 70% higher than the initial price. But they did actually perform these services, so in the end I received fair value.

Brent Daniels was efficient friendly and professional. Explained everything worked quickly and cleaned his mess then left excellent customer service

The crew and repairman were some of the most friendly and communicative technicians we’ve ever hired. The initial customer service contact was extremely friendly as well. We were disappointed that our new unit needed new parts almost immediately, but that is not a reflection on Fast Water Heaters. They were prompt and efficient, and the job cost less than it would have from other vendors. There was , obviously, no cost to us for new parts and repair.

Great. Tony did an excellent job. Super professional. Explained everything. Was thorough and timely service for all the work involved. Great experience and I appreciated his explanation of everything I had questions about.

Because our water heater was so old, there was a lot of work bringing everything up to code. Gino was a lifesaver, putting in a huge effort to get the job done as fast as possible. He explained everything very clearly, and worked with us to try and contain the costs. Gino doesn't stop until the job is done right, and we can't recommend him highly enough! I put N/A for price as it turned into a very expensive project for us, but that's because the work was more complicated than we expected. "B" for punctuality because Gino arrived at 3 and stayed until midnight (!)

Rey did a great job replacing our water heater. He was punctual, efficient, and very knowledgeable about his work. He also made good recommendations on the setup and maintenance of the water heater. He answered all my questions to my satisfaction. I would hire him again.

Came on time, completed within 45 minutes. Original estimate from another company was 2900 I end up paying 2040. All costs were above board nothing hidden and explained. I would use this service over again.

Raynaldo and team are amazing and very knowledgeable. They were pleasant and took the time to explain all building codes. Did a very high quality job. Highly recommend!

Joseph was a pleasure to work with and very easy to talk to. He explained what I’m getting and how to maintain it. Highly recommended, he professional, informative, dependable and a great guy.

Very well, explained everything perfectly, super helpful and dedicated.

Quick. Very clean nice install. Would use Tommy again.

The clerk at Home Depot had no idea what it would cost to install one of their hot water heaters, so I called their installation number. This took me directly to Fast Water Heater. They gave me a price to install a Rheem water heater G50T12: $1649 (basic installation, permit, and tax). PLUS there would be charges for any needed code upgrades. Since my heater was 19 years old, I knew it needed ALL the upgrades and I asked what the maximum would be. After several minutes of dodging my question he came up with “you should budget $200 to $500 for code upgrades.” When the tech arrived he gave me a price of $600 for the code upgrades. When I complained this was $100 more than the maximum I had been quoted, he agreed to give me a $100 discount. [Hang on to your wallet!] The installation then went smoothly except he crunched the side of the drip pan and had to bend it back into shape. Then I had to sign literally 25 pages of legalese. Next he measured the house water pressure and found it to be 90 psi and said this was high and might shorten the life of the water heater. [I bought my own pressure gauge the next day and found the correct pressure to be fine at 63 psi.] He next told me that all I had to do to get the permit was to make an appointment with the Benicia building department. This turned out not to be true, because when the inspector arrived (and even though the unit passed the code inspection) he could not sign the owner’s copy of the permit because I was supposed to have it and I didn’t. To find the owner’s copy I both called and emailed Fast Water Heater but no one EVER bothered to return my messages. Finally, 3 weeks after the installation, I received the permit in the mail from Fast Water Heater headquarters in Washington State !! I had to take it down to the building inspection office to have it signed. The installation tech also told me that the building inspector would have to enter my house and check the smoke detectors. This also turned out not to be true. But the icing on the cake was that a few days after the installation I found 3 sheet metal screws on my driveway waiting to puncture my tires!

didn't have work done. If/when I do, I won't use this company. They might be OK, but I tried to contact them through Angie's List and didn't get hold of them rigtht away, but they also showed up in my internet search at a better price than the Angie's List price. They said they couldn't or wouldn't do the work at the best advertised price because I had initially tried to contact the through Angie's List so they would only do it for the higher Angie's List Price. I find that irritating and once again Angie's List has not helped. I am really doubting whether Angie's List is worth the time--they provide referrals that aren't at all appropriate, or in this case would have cost me extra money to use the same contractor who would do the work for less for non-Angie's List customers.

My water heater stopped working on Thursday. I started trying to call FAST on Friday morning (after having spoken with the hot water manufacturer Rheem). I was referred to FAST by another service in my area who didn't handle Rheem water heaters, but they said FAST did. When calling FAST I got re directed, re-routed, cut off, put on hold forever..... I finally spoke to one man at FAST who said "oh yes, we can help you with that - let me pass you to our parts and maintenance division to make an appointment". After several more minutes on hold a woman in the "parts" department was extremely abrupt and told me that no, they didn't carry parts in stock (Rheem had told me exactly what part # was needed) and I would have to wait for it to be shipped from Rheem and then make an appointment. That seemed illogical so I tried to call back to get to the man who had been somewhat helpful. I was cut off twice, and then after that the phone just rang and rang and rang and rang..... no answer. I tried both their 408 number and their 866 number and got the same result - let it ring at least 40 times before giving up. While waiting I also filled out their "Contact" form on the website. (And as of today I have still not heard a peep from them in response!) So I finally called a different company that services Rheem and had the response I would expect - he picked up within a couple rings, validated he had the part in stock and came out to do what I needed that afternoon. He now has my future business and I will advise anyone I speak with to avoid FAST at all costs.

contacted through Angies list and got no response. called and waited on hold forever and got outrageous quote.

The tech was very professional and helpful. There was a disconnect between he and the office with whom I had discussed what was needed. Resulted in needing 2 calls and an extra 24 hours to finish, but all worked out fine with no extra cost.

The project was completed and the work was done, awesome.

Angie's List first came to the rescue where I sorted to the best rated water heater specialist of which I promptly found Fast Water Heater --- great history of positive reviews and awards. They definitely lived up to their reputation! Office operator was super helpful to identity my potential needs, gave me a ballpark quote and set up a timetable for them to come out that day. What they do is not only come out for an estimate, but they will bring products with them onsite so that if you decide to go forward, you will have a new heater installed that day! The technician, Robert, took great care and time in explaining all needs, permit considerations, and steps in the process. Being a homeowner for over 16 years of 2 different homes, I lucked out and never had to purchase or replace a heater. Well, my time finally came to do so and I am extremely grateful for Robert and Fast Heater. Product and installation costs were comparable to another outfit I also come out for an estimate, but Fast Water Heater won out the job because of their superior knowledge, explanations of permit concerns and longer term considerations. Robert itemized out all the work items for me to prioritize and determine which I should move forward with. Water Heater replacement is their core competency folks, so no need to look further! They will take care of you. Thank you, Robert and team!

Brilliant service at a good price. I purchased the Angies List offer at 9am and the gas water heater was installed by 12:30pm. I went home to meet Leka, the installer, and he was there right on time. He was super nice and very professional. Explained the 'fine print' and made sure I was 100% comfortable with what I was buying. Only took him about 1hr to remove and install the new unit and he also checked the gas and water lines. He walked me thru how to use it and made sure I tested all the faucets in the house to make sure it was 100% working ok. I dont often write reviews but this company Jake the 'office" guy and Leka the installer exceeded my expectations and I have high standards! As a side note, being a female in a traditionally 'man's' world it was important to me that the crew were professional - and they were. I felt very comfortable with the whole transaction. Well done guys. If you need a water heater I would highly recommend contacting them.