Cottage Kennel

"We are so sorry that this happened. It was not an "emergency call". It was a vehicle accident. At Windowsmith we wish we could service every appointment on time, every time. We do have those rare situations where we do have to reschedule, just as many customers call us at the last minute to reschedule. In May, we are running at full maxed out capacity. If one employee calls in sick, or if one vehicle has a safety issue, the unfortunate result is that somebody is not getting their windows cleaned today. Again, we wish that would never happen and we apologize to Mrs Deutch for the inconvenience this unavoidable emergency caused her."

"Gosh, we don't like to turn away business, especially good long time customers like [member name removed]. We used to do the hair raising daredevil work and took a lot of risks but in 2006 our safety practices took on a serious and permanent change due to increasing insurance premiums and pressure from the realities of the danger of our fast growing and popular company. We are now OSHA compliant and do not ever do any work that violates our safety policies, OSHA mandates, or insurance limitations. Windowsmith is not a commercial highrise window cleaning company and our employees are not trained beyond our company safety policies for normal 1 or 2 story homes, which account for the vast majority of our client base. Unfortunately [member name removed] home exceeded our new safety standards and the employees rightfully reported her home as exceeding our safety policy. We do apologize to [member name removed] that we had to decline doing her windows and want her to know that we are thankful that she was our customer for so long. We hope she has found a company that is more geared to safely do her home."