ASHLEY FURNITURE

Description of Work: DO NOT BUY your furniture from Ashley's. Repeat this 3x and tell someone else. The reason is reduced to precisely one: store return policy. There is NONE. In most cases, you'll find furniture you like in a showroom, visualize it in your room, buy it and have it delivered. In those rare, unusual cases, you'll find yourself second guessing your choice - color scheme, size, etc. You would like to believe that a major, national furniture retail chain as large as Ashley's would have a reasonable return policy. For instance, at Macy's you have 3 days to return your purchase with a restocking fee. Not at Ashley's. I'm not the first nor the last to be misled. They say that the sales rep will review this important information with you. They don't. And if you can decipher it in the agreement, good for you. If you don't trust this review, go online and google it. If you believe in good customer service, fair business practices, then BOYCOTT ASHLEYS. Buy at Macys, Plummers, Urban Home or a local furniture outlet.

Description of Work: Customer service at the furniture pickup department is appauling. After waiting in my car outside the gate for an inbeliveable hour and ten minutes, it took another forty minutes, a total of an hour and fifty minutes, to pick up a single chair! I asked to speak to the manager, and when she appeared and I complained about the wait, she said she was fully aware that the customers were waiting in the street well over an hour, just to get in! Their system is broken, and since everyone has already paid, they could care less that their service is so incredibly slow. Two hours to get a chair? it wasn't lunch time, or closing time, but 2:00 in the afternoon. I asked others, all who had waited just as long as I, if it was always like this. They said it was, and most agreed with me that they would never buy anything there again. A word to the wise...