Milne's Painting

The contractor arrived on time and performed all the work in a timely manner.  The quality of the work was excellent.  I would use them again.

I've waited over a month since the painting was done hoping Milne painting would get back to me to complete the job and fix the problems.  I still haven't heard from them, so this review includes this fact.
The deal was for 2 painters for a day- Todd came out and looked at my townhouse (988 square feet) and said it couldn't possibly be done in 2 days for $480.  I asked him to send me an estimate for the entire house- he came back with an additional $1100 to do the woodwork and ceilings - I resposded to the email and said let's just do the original - $480 for 2 painters for a day.
The two painters arrived at a reasonable time, and were very personable.  They completed the walls in about 8 hours. I checked their work and it looked ok based on what I could see at the time.  Later in the evening as lighting changed, I found they had completely missed an area in the master bedroom, about 36" long and 2-3 inches high.  There was an area on a wall facing that had been missed and there were dirty fingerprints above the window.  I also noticed that one of the painters did not tape any of the floorboards- and there was a lot of paint on them- already dried.  In another room, they took the blinds down, but didn't put them back- and in another room, there was a section about 4" wide the length of the wall, that didn't get painted.  All of the mirror edges on 3 mirrors were covered with dry paint.
One of the painters was good about using drop clothes and taping off necessary areas - the other did not do so, when I asked him aobut it, he said he was able to paint fine without it.  Unfortunately, that was not the case as every floorboard on the walls he painted is covered with paint.
All the furniture had to be moved to the center of the room, standard practice and not a problem.  But because no drop clothes were used, I have paint splashes on much of the furniture.
I emailed them about the things that needed to be fixed, even sent pictures and received an automated response that they had recieved my email and would get back to me.  5 weeks later they still have not done so, which is why I'm not able to provide them with a better grade.

Todd and his crew were very hard workers, who checked with me frequently about various issues and made sure I knew what was happening at all times.  The suggestions that Todd made were smart ones, that enhanced the finished product.  I've never seen harder workers who, on some days, worked more than ten hours.  Their dedication to making me happy with the paint job, made them by far the best painting crew I've hired in the 33 years I've lived in my home.  I've had the house painted several times over the years and the Milne crew was the best!  I highly recommend Milne Painting and am grateful for their dedication to doing a great job for a very reasonable price.  I can't recommend them highly enough!

Bought the $1300 special   Have been trying to get the final estimate.  Left message with CJ Triplett on 4/25   Still no answer as of today (5/20)   Got another estimate for $2600 with another contractor. Will hire the other contractor and get reimbursement for the $1300 special.

we decided to use Milnes to paint our house based on the Big Deal they were offering as well as the mostly great reviews.
it took a few days to get an estimate for the job. it was more than the deal as our house was pretty big, but we expected that. when we finally started to get the job scheduled, they said the job would go from Monday through Friday but as the house was so big it might have to go to the following week starting on Wednesday as they had another job scheduled. Again, we were fine with that.
where it started to go South was getting a call at 9pm on Sunday night before the job was supposed to start saying the van broke down and they would start Tuesday. due to my husbands and my schedule, I scheduled myself to take Tuesday off as we only had one car. didn't find out until Tuesday after 9am that they were not coming as the van was still broken. Todd's assistant CJ told me she left a message for me, but there was none on any of my phones (work, home or cell) Needless to say, if I knew that they were not coming, I would have scheduled my day differently. I understand things happen, but I really wish they communicated to me better. I can forgive a lot as long as you tell me things. the only time this would not have been an issue is if the it happened on the way to the job...
they came on Wednesday to power wash the house. Thursday was scrape, sand and prime. Friday they showed up before 6am and woke up my husband (who wears earplugs, I had left for work already) which means I am sure they woke up my neighbors. they started painting the house and stayed until 8:30pm. they came back on Saturday and finished up things.
so the job went from up to 8 days down to 3.5. they only painted one coat. they told me to get a total of 22 gallons of paint. the paint store only had 17 so that is what I picked up. a total of 14 was used so while it is good we have some extra, I am glad I didn't buy the extra paint. however if they put up the 2 coats as I was actually expecting, I wouldn't have complained.
but as they did this job so fast I am wondering what corners they cut.
also, these guys chat, bicker and banter all the time. there is no time when they don't talk it seems. this was a bit unnerving at times.
and the last nail in the coffin was that they painted all but one window shut. we live in an older home (Craftsman) with the original sash windows. Experienced painters should know they would need to open said windows when painting. we didn't think to test the windows until later, when it was rather warm. The response we got from Todd was that he would come out 'next week'. I am sorry, but that sort of thing doesn't sit well with me and considering we already paid them, there was actually no incentive for them to come back. I asked for a date and got from CJ that she 'understood and would try'. I hated to have to do this but I informed them that we would cancel the check and reissue payment once the windows were open. I got a call 2 minutes later and was told that they would arrive Monday first thing.
They came Monday and unstuck the windows, but wanted to make sure we really used the windows. 
as I said before. I can forgive a lot as long as I am told what to expect and in a timely fashion - I know last minute things are unavoidable, but pretty much everything that went wrong on this job could have been averted if they communicated things to us ahead of time

It took a couple of weeks as expected. Todd & Mark did a pretty good job with removing the old paint. Was a bit disappointed with the pricing as I purchased an Angie's List big deal and it didn't seem that I received any real discount from it, as I received the overall quote and it seemed like what I paid for the big deal was used, not what the value of the deal. Overall the job was done well, although had them come back out a couple of times for minor issues.

Todd estimated home on wrong day and I was not present. Because of this there was some misunderstandings on the quote. Todd and I negotiated additional work to a mutual agreement and proceeded. Joe and John were outstanding. The quality of workmanship was Grade A and was done on time. I would highly recommend this company

Todd Milne came as requested, submitted a bid that was double that of other vendors.

They arrived at the appointment on time, but had to leave to get gas to operate the power washer. Later I was told that they were approached by two men on the street and they didn't feel safe coming back, so they didn't.

unknown

. The deal is for 8 hours of painting for two guys to do. I thought it would be a fairly quick job, but not being a painter myself, I don't have an actual basis to judge.

But, let's just say, a single coat of paint did not cut it. had to completely redo at least 2 walls to cover the areas that still showed patches of the old paint. They did not remove one of the pieces of furniture from the wall, tried to paint around it, spattered it with paint instead, then finally took it off the wall to finish the job, but it took me 30 minutes to get half the tiny yellow dots off the green table.

Also, I had a lot of spatter to clean off the floors, picking with my fingernail, splat by splat. (Tiny little dots).

From afar, the job was OK, from closer up and during the daylight hours, it was as described above. It took me 3 hours to 'finish up'.

Whatever, the basic work was accomplished. It looks pretty darned good now. I just would have been more appreciative of pride in the final product.

The company owner and secretary came to our house within two days after we called.  They examined the house and our painting needs, and said they would have an estimate to us in two days.  We had not heard from them for four days and called - said they were moving and were very busy, and would get the estimate to us next day.  I called again the following day and they said the estimate would come by e-mail soon.  It did come, but was higher than other estimates even with the discount noted on their add.  We chose not to use them, and I called to tell them and explained why.

Fine we have worked out some of the issues. Mainly that their e-mails kept going to my junk box. Will update at a later date.

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I had used them but I was not very happy with them, for the work they performed. First of all they told me they will be done in two days which was not done. By the end of the day there was hardly anything done. They were trying to rush and push as much as possible because I had lined up other workers there for other stuff. I don't know what plans they came up with, because when they told me two days I thought they would be done in two days. The second thing that I didn't like about them was, they did a very rush like job in the end and somehow they broke certain things like the blinds that they had removed; they should have put it back but they left it as it is. I had to ask someone else to put it for me. Basically they had wrapped my fan with some paper, but while pulling it out they spoiled the colour of the fan, as it was done without precautions. They discolored the fan, they should've taken the time instead of rushing the job. I will not recommend them to any of my friends. they even disturbed me at night and wanted to do work at night.

I didn't feel completely comfortable with how the service provider chose to do business. He wanted to show up and work the allotted 8 hours, and I wanted to have a better idea of what to expect before the job started. I have nothing against this company professionally, I just didn't want to do the job the way he wanted done, and I've decided to go another direction.

Overall, the Whites are completely satisfied with Todd's professionalism in his ability to keep his customers informed, punctual and honest. Todd is a rare breed in his profession......and I might add he has a good sense of humor. He is just d*** good at what he does, the house looks fresh and great.
Thanks Todd, The Whites

Great. Todd was always very responsive and quickly made a return visit a few weeks after the job was completed to touch up a few areas.

Well!

See above.

Todd and his crew did a phenomenal job. While I bought this Angie's List deal in November, due to the rainy weather, the service had to be postponed. I chose my colors, let Todd know what they were, and he purchased the paint. the entire job was completed between 9:30 a.m. and 4:00 p.m. It looks amazing. The crew took down what needed to be taken down and replaced everything perfectly. I high recommend this company. He also does interior painting as well.

jo

Todd Milne was prompt and got the job done.  A relative of his did all the work and he didn't properlyand make sure that the finished product, the painted front door,  worked well. I called him to repair it.  He tried to do that but it was an unsatisfactory repair.  I now have to get another contractor to fix  the problem front door so that it will close properly.

Well done