Clovis Auto Shop

Absolutely horrible! The worst shop I've ever been to! Never ever take your car to this place. They told me they would warranty a repair that they did 5 months ago, only to change their mind after I dropped it off with them to diagnose! I was told if the previous repair was in fact the current problem, then it would be warranted. I get a call later saying "we have decided not to warranty the part, even though we told you previously that we would". The reason I was given was "because it's not amicable for the business, we have to be profitable". They clearly have no integrity, as what was previously communicated to me was completely thrown out the window. I was expecting to pay a $119 diagnosis, and if they found the same part that was replaced already to be defective, it would be a warranted item, and I would not have to pay for further repair, just the diagnosis. That's what I was told by the service writer chris. I get a phone call later stating "it is the same part that was previously replaced that is defective again, but we are not going to warranty the item, you will need to pay $575 to fix the problem again". I asked "what about the warranty that chris told me this item was covered under, he said it would be fixed without further charge if the same item was defective". To which the service manager Vincent said "what chris told you is out the window, you don't have anything in writing stating we would fix it if it were the same item, so we are going to have to charge you." That pretty much sums it up right there, I was told if I wanted to pick up the car I would have to pay $500, and if I wasn't happy, I should file a complaint. Well I am, and I will win this one. What kind of business thinks that kind of questionable business practices are ok? Why would someone not honor what was already promised? In my opinion, a man is not a man at all if he does not stand behind his word, maybe I'm wrong but that's how I was raised. Based on how they don't honor their promises, and seem to think it's perfectly fine, I can only imagine what other types of questionable business practices they engage in. I'm sure this is only the tip of the iceberg. Based on this situation, it's absolutely clear that this place can not be trusted, I just hope no one else gets burned like I did. I have already started a complaint with the bureau of automotive repair, and plan to get my money back. DO NOT TAKE YOUR CAR TO THIS SHOP!!!! I'll be surprised if they are still in business in 6 months. I would give it zero stars if I could.

unknown

unknown

prompt, professional, clean pleasant waiting room, Can't remember the exact price but it was as quoted and very reasonable.

This is one of those things you have to get done. But having said that, this is a good place to be to get it done. The people are friendly and helpful. They keep your records on file (computer) so when it's that time again they have your information on hand and are ready to to get to work and get the job done right. If you have to wait, the waiting room is quite comfortable.