Repairs & Remodels On Demand

"Thank you for taking the time to share your experience, and allow us to install the new doors you purchased for your home. Thanks for your business."

"Thank you for taking the time to share your experience, and glad we were able to assist you the sale of one of your homes, and repair in your rental. Staying the course, standing tall to our work, and ensuring customer expectations are met w/what we have on our contract is key to providing our customers desires. Thank you again for sharing your experience, and we look forward to assisting you in the future."

"We are a company that stands tall to all our work, and even when someone is not truthful, we will always ensure to be clear in our presentation of the truth and happenings. First in regards to collection of money the only thing we have collected for is for work that was completed and approved by customer. Currently there is still and outstanding balance of $3,590 labor for work not completed yet, and any material at cost that would of be incurred from finalizing project. When a project is not complete 100% it will not look finish, and we were not afforded opportunity to finish due to customer had to travel. There are several notes in our contract speaking to subpar work that we walked into from customer prior install / company, and always was professional in presentation to this point, and was cleaning up after them. Customer appears had a very negative experience and trying to couple us into that experience. From communication from customer his prior tenant is suing him, and he now appears trying to scapegoat someone else in his mishaps. We always look to ensure our customers are fully taking care of, and even if misrepresentation presented still look to learn from all encounters. Red flags were their w/this customer and we tried to work w/him, even when presented himself in very unprofessional character giving him benefit of doubt w/all the life things going on for him he presented. As shared, we stand tall to all our work we are afforded the opportunity to complete, and appreciate working for customers who are ethical. Our track record of work and efforts to ensure all is to highest standard is present in all we do, and we will always stay true to this work ethic along w/ensuring we back our work."

"Thank you for sharing your experience. Staying on timeline, communicating clear, and respecting our customers property is of utmost importance to us. We are humbled and grateful you took the time to write a review, and Thank You again for your business."

"Thank you for taking the time to share your experience. Glad we were able to assist you finalize your addition in home, and get all things passed the first time through w/city inspector. Look forward to assisting you in future."

"A company that understands the value of customer service, clearness, and deepest desire to do things right the first time...we humbly admit there were errors on this job. A lot of these errors we could not control due to material issue. Anytime something does not go as planned their is a sincere feeling of apology, as desire all transactions be ones that level of service is high. The unfortunate events that took place commenced on when first door was ordered. Customer approved a door that was in-stock my craftsman showed him, and I (Charles) spoke directly w/customer on confirmation of purchase. After doors were installed customer informed he shared he wanted outswing vs. inswing w/our craftsmen. That lost credibility w/customer and our lead craftsmen onsite, so we removed him, and put a new lead there due to confidence was lost in misunderstanding customer shared that was there. This had nothing to do w/smell of breath, or inappropriate representation of self at jobsite. We then ordered a special order door, as the size and type he wanted was not in stock. Normal delivery time is 3 to 5 wks, and w/pandemic was adding several more. Upon special order door coming in took to customer home to install and unfortunately after commencing on install discovered door ordered by Home Depot salesperson was smaller then what was on paperwork for order (correct size), and now had to place another order of door. Upon getting 3rd door, measured at Home Depot before taking to customer home to ensure was correct size. Upon arrival my craftsmen shared the customer was using inappropriate language at my team, constantly berated the prior craftsmen for his error, and making them fill uncomfortable while at jobsite. During process of installation door broke, and now a new door had to be ordered, which now adds another several weeks. There was no breach in contract. 4th door in, ready to install, and customer stated having someone else install. Check has been mailed to customer for refund for install amount on contract."

"Thank you for taking time to share your experience, and sharing how project went. We are Thankful and Humbled to be apart of a customers desires they envision, and glad we could make that happen in a place you will spend a lot of time in :) Look forward to assisting you in the future."

"Listen, put game plan in place, and complete to customers desire is our goal. We are appreciative of you sharing your experience, and for your business. Thank you for taking the time to post a review."

"Thank you for sharing your experience. Is important we stand tall to what we say about time we will arrive, effort to complete your job in a timely manner, and ensuring we meet your desires. Thank you again for your business, and look forward to assisting you in the future."

"Thank you for taking the time to share your experience. Being true to what we say we will do, and standing tall to our work is our goal. When we accomplish we are pleased, and very happy we were able to assist our customer desires happen. Thank you for taking the time to write a review, and we look forward to assisting you in the future."

"Thank you for sharing your experience. We value and understand the importance of our customers desires met, not ours, and humbled and appreciative to call you a customer. We look forward to assisting you in the very near future."

"Thank you for taking the time to share your experience. We value all feedback, learn from, and welcome discussing what occurred and correcting. From our conversation when job was completed we were told you were very happy. Talking to our craftsmen, he shared he put rods where you requested, then mid-way through install realized that was not the best place for it. We put notes on our database the same day work was done to this point. Our craftsman informed you, offered to fill the holes, and you shared not to worry about. Our offer still stands tall, and we will contact you to come out to correct if you like, as we want you to have best finish product. Updated: We spoke to you live, and you shared did not want corrected as other holes need to be repaired, and will just do when sale home. Additionally, stated what communicated was accurate we put where you requested, but wished we would of looked at and suggested different location."

"Thank you for sharing your experience, and we are always humbled when our customers take the time to share how things went in their home. Being on time, committing ourselves to standing tall to our work, and partner w/our customers for best success of their job we value. No matter how big or small, we desire to ensure all our customers are taking care of. Thank you again for taking time to provide your review."

"Thank you very much for taking time to share your experience. Our pricing is per the job, and not per the hour, as we found w/our customers they appreciate our efficiency, and ability to get done in a timely manner. Due to we match our craftsman up w/the correct job for their skillset...please know what may take us 2 to 3hrs will take someone else 4 to 5hrs...etc, as we do this all the time and our pricing is off industry standard for that type of work. We value and appreciate your feedback, and humbled you took the time to share your experience. We welcome assisting you in the future, Thank You for your business, and have a wonderful start to 2020 which is less then a week away."

"Thank you very much for sharing your project success. It is very much appreciated when our customers take the time to share their experience. Ensuring overall happiness w/a project is our goal, and always humbled when customers take the time to share. We look forward to assisting you in the future, and THANK YOU very much for your business."

"Thank you for taking the time to share your experience w/latest work we were able to assist you with. We hope the wedding party went exactly how you planned. Thank you for being a repeat customer, know we value your business, and pride ourselves in listening to our customers and creating their desires."

"That is great news, and Thank You for taking the time to share your experience. We are always humbled when customers take time to share, and appreciate it very much. We look forward, and welcome assisting you in the future."

"Thank you for taking the time to share your experience. We are always appreciative and humbled when customers take the time to provide feedback on our performance. We look forward to assisting you in the future, and Thank You for your business."

"Honesty, and standing tall to what we share we will accomplish for our customers is key. We value our customers, and strive to ensure we accomplish what they are requesting be done w/ensuring not to pressure them for more be done when not needed. Thank you for taking the time to share your experience, and we look forward to assisting you in the future when back in San Diego."

"Being cleared in what we are communicating, what we can achieve, and recognizing the importance of the project for our customers is our goal. We appreciate you sharing how we accomplish that, & are humbled. We look forward to assisting you in the future."

"Thank you for the kind words, and sharing your experience. We (my employees and I) talk about it a lot, and key is ensuring our customers know if we say something, we mean it, and we stand behind our work. Being polite, and keeping a jobsite clean as is something you think is a given, we recognize accomplishing that shows them more than your words, but we respect our customers home. We are humbled, grateful you took the time, and welcome assisting you again in near future."

"Standing tall and making our customers desires come to fruition is our goal, and when we can minimize the process through our knowledge is what we strive to do. Thank you for taking the time to share your experience, and we look forward to assisting you in the future."

"Thank you for taking the time to share your experience. Listening to all members of the household to find best end result is important, and something we strive to achieve. Taking care of our customers is of top priority and when we receive the feedback we accomplished...always humbles us. Thank you again, and know we value and look forward to assisting your family in the future."

"[Member Name Removed], Thank you for your post. We never do anything w/out getting approval from customer first. Instead of sharing how much time he was there which was more than what you have stated, along w/time to go get material etc. you are not accounting for. Our skillset is the beauty of what we offer; set aside we repaired over (11) holes. Due to how frequent, along w/right tools, and job knowledge we are able to complete work in a more efficient manner than most; which may appear or leave you w/feeling it did not take that long. As you stated work "was done well", and our goal is to make sure the proper quality is demonstrated and provided. If we would of taken longer or broken down the exact amount of time of your job, it appears from your post you would of scored us more in line w/quality you received. We value our customers, and will reach out to you to discuss, and see how else we can help. Thank you for your business"