PacificSky Solar

If it sounds too good to be true.....it's because it is. Please take my advice and listen to the dozens of one star reviews and RUN AS FAST AS YOU CAN!! This company has been incompetent and a complete nightmare from the very beginning and I can't believe I signed a contract that means I'm stuck with them for years. Their sales team is smooth and will give you a great pitch and "unbeatable price" but the moment you sign they will ghost you. I was told it would take 30-90 days to get installed so I waited patiently only to literally never hear from the rep again. I called dozens (no exaggeration) of times and it would either go straight to voicemail or the rep would finally answer and make up some new excuse as to why they haven't been able to install. Finally 5 months later someone shows up to install....and they break my entire house's electrical system. That's right, they broke all of the lights in my house. They left me in the dark (literally) and feigned surprise when I called back the next day. They sent someone out and they had to break through my exterior stucco and fix the mistake they made (they drilled into a patch of cables....come on guys) but left without fixing the stucco at all! Everything was going ok (although the panels do NOT create as much as they make you believe they will during the sales process) but then one day I looked at the app and I had created 0 kWH in 4 days despite the system saying that everything was "normal". Then after calling the app and them saying there was nothing wrong I called Pacific Sky Solar and they said they couldn't even send someone out for over a week - meaning that their system would continue to produce 0 energy for over 1/3 of the entire month. They kept saying they'd call me back and ghosted me only to send an email the next day blaming the issue on LADWP. But....do you know what is absolutely suspicious? Not even 30 minutes after they sent that email blaming LADWP the solar panels "magically" started working again. I could go on for days about how awful this company has been but please if you are thinking of getting solar just pay the extra little bit of money and go with literally ANY OTHER COMPANY ON THE PLANET, it's worth avoiding the absolute nightmare that is the entire Pacific Solar company and it will probably save you money in the long run too. RUN FAST AND FAR!

I don’t post many reviews but this one I feel obliged to write so other people don’t have to go through what my family and I have gone through. PacificSky Solar has cost my family time, money and extreme stress. I will clearly describe why you should NOT choose PacificSky Solar for your solar panel installation. Most importantly they cannot be trusted. They have proven that time and time again. 1. Not saving money: A main reason I installed solar, which the company sold it to me as, was that this would save us money and that we would be self-sufficient electricity wise, this did not happen but the opposite. My max production capacity during the best months of the year (live in the Valley) is about 900 KWh / month. The problem is that my need during the hottest months amount to about 1,200 KWh / month (1 EV car) which means that I must pay additionally to LADWP every month. I will never save any surplus to my LADWP NEM Bank which means that I will constantly have to buy additional electricity from LADWP throughout the year. All in all, this means that due to the fixed financing cost of the system I hardly save any money at all during the summer months, and I will most likely lose money during the winter months compared to not having solar panels at all!! I had to spend a lot of time making sure nothing was wrong with my solar meter, LADWP account, my power production etc. A lot of fact finding. I got no support they were just blaming someone else all the time. All this despite providing actual LADWP invoices and actual electricity usage up until a few months before the installation date. A major mistake. 2. Damaged my roof during install: My install was finalized in November 2021 just in the beginning of the rain season in Los Angeles. After the solar panel install my roofer did a yearly review of the roof and noticed several major mistakes. During the install they had broken 16 tiles that had not been replaced. In some cases, they had just tried to glue the tile pieces together. Several cases of lack of sealing/water proofing after drilling directly into the roof. This is just a few examples of the problems they created. They never notified me about this but just left the roof as is. My roofer said that it was a severe safety issue (roof can completely cave-in after a few years) and risk of water leaks (roof completely open in some areas). 3. Water leaks: And surprise surprise I got water leaks in my kitchen/living room ceiling (multiple times) first time while away on vacation. They needed to come back twice to fix the roof and replace the tiles and repaint the whole inside of the ceiling. I have still not had the chance to confirm that everything is OK with the roof. 4. Scratched solar panel installed: One solar panel was completely scratched up, but they went ahead and installed it anyway. Had to complain to have it replaced. I wish you all the best with your solar panel install. For your sake go with another vendor. For all of you that have done an install with PacificSky Solar please call your roofer and do an inspection of your roof asap.

In process

Did not use this company as the bid they gave me was outrageous for what was needed to be done. Went with Moore Construction to do the job at a huge savings!

unknown

The sales person Eric was very professional ,we had a panel upgrade and the installers  knew what they were doing. 
My meter is spinning backwards .
Overall I am very happy costumer and few of my friends in touch with them .
Thank you Eric!!

We used ADR on a few of our projects. I would not recommend this company to anyone. They are unprofessional and careless! They forgot to turn on the solar system and a year later when our customer got the bill they realized that the system was never turned on. I phoned the company of a few occasions and never got a response.

I was very happy with the services performed. My husband was home when the installers arrived, about 8:30 AM. They were still working when I arrived home at about 5:30 PM. The initial installation location had been modified by SunPower and that caused additional work for the installers; the slant of my roof also created some difficulties for them. Despite these challenges, the job was completed in one day. In fact, the original two installers called in additional workers and they all worked until after 11:00 to complete the job, using floodlights. The area was cleaned and it was hard to tell they had been there except for the installed solar panels.

I did not find them through Angie's List.

At the beginning, they were very helpful and accommodating. I was having trouble with my printer, so they printed out my paperwork and came to my home at my convenience. The DWP needed more information for my rebate. By the time I called ADR, they had already responded to the DWP and handled it for me. I was very happy.

Then the work started. The panels were supposed to be delivered, but they weren't. I waited all day then called. The panels had not been delivered but no one bothered to tell me. They promised that the panels and workers would show up in the morning. I waited and waited and waited. When I called I was told they would be there in two hours. After three hours, I called again and was told they would be there in an hour. I waited another hour plus then had to leave. When I returned an hour and 45 minutes later, there were two men sitting on my roof taking a break and smoking as the sun went down.

I called to complain the next day and was told a) the materials had shown up late and they brought them as soon as they could and b) they would tell the workers not to smoke on my roof anymore. They missed the point that no one called to tell me what was happening. Instead, they kept telling me that I didn't have to be there. I kept telling them that I have dogs and I have to be there when they arrive or lock my dogs inside for who knows how long.

After this incident, I phoned and asked them to make sure to keep me informed on what was going on. I told them I didn't mind if they were going to be late and I would understand if the materials hadn't shown up, but I had to know because my boyfriend and I had to keep rearranging our schedules and sitting at home.

Then, they were supposed to come back another day to finish the work. They were supposed to show up before I left for work but they didn't. My boyfriend had to cancel his clients at his own business to wait for them. He called and was giving a new time, which they failed to meet. They finally showed up as it was getting dark again. My boyfriend was referred to the owner (whom we had met once after the first incident). The owner listened, I guess, then told my boyfriend that he should let the workers do their job before the sun went down and they would speak later. The owner never called back or checked on us.

The panels look good and they seem to work (I am still waiting for the DWP to make the switch). The panels look great. I can't wait for them to start working.

Our salesman, Yaniv, took a lot of time for me and was very patient and professional when I was upset. Yaniv, in fact, was the reason I chose this company.

Today, the owner, Isaac, called. He apologized sincerely for lack of communication and didn't charge me the inspection fees. I was happy to hear from him and happy that he took responsibility for the issues. I just wish he had stepped in a little sooner.

resolved

Our experience began with the cold sales call to our door. The salesman was thourough and answered our questions, but once we comitted to the purchase of a system, he kept the paper on which his numbers for the proposal were written and would not let us keep it. ADR were patient with us as we diddled back and forth a bit with the financing. Once we paid them, they ordered the materials. By the time they had the materials it was December, and there was a sense of urgency on our part to get the job completed and inspected by the end of the month in order to qualify for the rebate. The installation took 2 days, and the workmen were clean and professional (no excessive trash or dicscarded material or cigarettes left around yard, removed all cartons and containers). They did knock into mty satellite dish and push it out of position without informing us. Once the panels and boxes were installed, we began to realize how much the salesman didn't tell us. We then were in the hands of the DWP, to inspect and turn on the system. The inspector came and gave the ADR installers a list of corrections which needed to be made, and then we heard nothing. Now in the last days of the month, we frantically tried to reach DWP for word of progress, and we were told we needed another inspection (news to us!) and we begged for one. The inspector came out and met with the ADR installers and found that the corrections had not been made, at which point he turned to my wife and said, "I could fine you $120 for this." We made an angry call to ADR and they made the corrections and the system passed inspection just before the deadline.

Then began the long process of waiting for DWP to turn on the system. Needless to say, at this point we began to learn that DWP had been overwhelmed by the popularity of the program and were having trouble keeping up. We were told 3 months would be the likely time frame for the start-up of the system. ADR were helpful at this point in seeing that all paperwork were properly filed and that we had our questions answered. We finally had the system turned on 6/18!

Much of the problem with this job lay with DWP, but we still feel that the adventure would have been less stressful if ADR's salesman had told us about what would need to take place after the installation, not to mention how negatively impacted DWP already was by this program even at the time of our meeting. Also we were troubled by the failure of the installation crew to make the corrections required by the DWP inspector on his first visit. Either they weren't paying attention, or they couln't read blueprints. This is not a desireable quality for any household construction crew.

UPDATE 4/20/11: Nancy the sales manager called regarding my original post. She was noticeably upset and defensive, but did apologize for my experience. After she calmed down and we were able to have a conversation, communication was much better. I learned how passionate and dedicated she is. I hope she understood my point which is very simple - any representative from the company is a direct extension and representation of the company, for better or worse. First impressions are extremely important. It is essentially an interview. As a show of good faith, I gave ADR another chance. Isaac, the owner, gave me a very competitive price. I thanked him for the exceptional price, but declined. I appreciated that Isaac was really trying to go out of his way to earn my business. At the end of our conversation, I felt that we understood each other and had mutual appreciation and respect for one another. If I had dealt with Isaac from the start, he might possibly have had my business. Business is not all about the price - at least in my book. Relationship, trust, honesty, respect and last, but certainly not least, is comfort. I had already found all those things with another company. I gave my word that I would update my comments. However, I made it clear that I have not and do not completely remove or edit a post. That would defeat the honesty of Angie's List by not letting the users see the whole picture. With that being said, I did remove a few strong words, but the post is otherwise intact. It appears that Bill did not reflect the company in the best light. Isaac and Nancy did show me a much better side to the company and for that, I have improved their score. ORIGINAL POST 4/11/11: This company is a high pressure sales tactics company. First the salesperson, Bill, calls 10 minutes late to tell me he's a couple of minutes away. He shows up 30 minutes later (bad sign). His shirt buttons are not even buttoned in the middle (are you kidding me?). He starts his pitch telling me how the solar panel that is specially made for his company will give me exactly the wattage as labeled. I asked him, "...really, so you're telling me it has 0% tolerance and there's no loss whatsoever?" He quickly skipped to another panel. When I asked him what the PTC (PVusa Testing Conditions) is, he again changed the subject. Without even looking at my roof, he says he can give me a 3.75kW system that is normally $50K for $45K, but if I sign today, Isaac the owner will give it to me for $35K. I ask him about Mitsubishi panels and he tells me "...they're junk. I can get those dirt cheap because they're going out of business." HUH? I told him that should be really good for my quote since they list Mitsubishi as one of the brands they sell on their website. When I told Bill I would not be signing today, he couldn't pack up fast enough. I tried to give him the $1000 coupon just in case he did send me a good quote and he told me to hang on to it. Needless to say, I never heard back from ADR. BTW I already had a quote for a 5.4 kW system for $28K. So not only was their system grossly undersized, but it was also way overpriced. Oh this was funny, I asked Bill why the system is sized so small and he said we couldn't fit anymore panels on the roof. I asked him how he knew and he said he saw our house on Google maps. I asked if he wanted to see the roof because another company said I could fit at least 24 panels. He didn't have a ladder and said the company didn't carry worker's comp for him. Really? I thought all employees were covered by worker's comp. So we went on the terrace in my backyard and I showed him where panels could go. He told me I was right and that Google maps was wrong. Give me a break. A word of advice - do some research on your project before you interview ANY company for ANY project to avoid getting suckered.

Let me explain that I’m biased. I’m an engineer and I like to talk to people about technical statistics and understand what’s going on. They sent a super salesman. He spoke about things that wouldn’t have worked well. I would recommend them for an estimate. They were always responsive. There was no problem with that. They came on time. I wouldn’t contact them again.

They were very, very good. They were very polite and did a very good job. They addressed any issues and we were very happy to have chosen them to do the job. The price was good and we were able to get state and federal deductions. The job looked professional and they were professional. We would definitely use them again.

They were excellent! They were on time, they were clean. they were polite.