Worley's Home Design Center

Very well. They were great about answering questions and guiding us through the process. The technician came on time and installed everything quickly and without a mess.

About five days later I picked up my chairs and the cushions were EXACTLY what I wanted. They're comfortable to sit in and they look great in my living room.

I have had 2 wingback chairs for many years that "fit" my living room perfectly, but the upholstery no longer matches our new colors.  After shopping for new chairs, I couldn't find anything that fit just right. I reviewed a couple of upholstery businesses but chose Worley’s because of the good prices and attention that I received. When I went to Worley's , I brought samples of my current drapery and other furniture upholstery.  They helped me review a range of fabrics – which I took home and then matched my colors and style.  The  reupholstered chairs turned out beautifully, with my husband saying the chairs “looked even better than the original.”  

I then brought in 6 dining room chair bottoms, with fabric that I provided , and Worley’s completed new chair cushions and also a couple of pillows.  Worley's was very detailed oriented, sending me photos of options of ways to use the pattern of the fabric.  These dining room chairs turned out fantastic and also the new cushions are very comfortable.  

I have been very satisfied with the Worley’s.  They go out of their way to insure that you are happy with their workmanship.  I trust them to help me on more home remodeling projects.

Have had this sofa in my garage for over twenty years. It was a beautiful piece in it's day and I couldn't bear to call it bulky waste. Carol came out and took pictures and brought swatches based on what I told Alicia over the phone. They had to refinish the wood as it was damaged in storage. They did it in a finish that matches my coffee table like they were bought as a set. The seat cushion was initially one piece but we went with three separate cushions. The cushions have a nice curve in them to fit into the arms which totally impressed me. It wasn't just a knock out three cushions with x dimensions; it's carefully fitted. The first fabric I picked wasn't available in the yardage needed so Carol came right back out and we went with another choice. I just am in awe of their professionalism and craftsmanship. The mere fact that appointments were kept on time was impressive enough but, to get an end product of that quality to boot is awesome. It was most wonderful experience I had with a service provider in years!

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Did an excellent job.  Picked up and delivered the chair in a short period of time better than new!

In March, 2015, I stopped in at Worley?s with a picture of an old fashioned armchair (wood arms/legs, fabric back and seat) that was a wedding gift to my parents in 1933.  I wanted it re upholstered as my mom/best friend, died in January this year and I wanted to do it in memory of mom and dad.

An employee was nice and she tried to work with me on fabrics and price over a couple of Saturdays, the only day I have free to work with them.  The price was too high for me so she said the ?work? could be done without a time frame which would make it less expensive.  I work full time Monday through Friday, so  the employee offered to pick up the chair.  April 4, I made the down payment of $207.  I thought she would pick up the chair the next week but when I called she said the fabric wasn?t in yet.  I?ve somewhat lost track of the exact time of calls but around the next week or so, she called to say the fabric was in.  I waited for an appointment to pick up the chair but nothing happened.  I stopped in the store at the end of that week and she was off and no one else knew anything about it.  Another week went by.  Finally, I get a call at home from a man from Worley?s asking if they could pick up the chair the next day at 8:00 o?clock.  Since I?d already established with the employee that I work full time and she was eager to work around that, I thought he meant 8:00 at night.  The next day I get a call at work shortly after I got there from a man with a heavy accent saying he was at my home to pick up my chair.  I said not a.m. but p.m. 

I got another call a day or two later from the  man who made the appointment apologizing for the confusion and asking if he could pick it up on the next Saturday, 4/25/15, between 9 and 11 a.m.  I had to be in another city at 11:30 a.m. so he said how about between 9 and 10 a.m.  I said fine.  On that Saturday 9 a.m. came, 10 a.m. came, 10:30 a.m. came and at 10:45 a.m. I called Worley's and said no one had shown up and I was late for my appt. and I was finished with this process and wanted to cancel the project.  The next week an employee left me two messages on my home phone about offers from Mr. Worley, one of which included another choice of fabric as I wasn't that keen on the one I chose.  I couldn't respond right away. I was tired and discouraged.  I had lost faith in this process and didn't know what to do.  The employee never came through on her promises about picking up the chair in an entire month. I was afraid to trust these people with such a special piece of furniture, their ability to communicate with me or each other, and their disjointed follow through.  The last time I spoke with her, the employee didn't even know anyone tried to pick up the chair.  She claimed to have only one phone number for me but Worley's contacted me both at work and at home so that doesn't ring true. 

I finally stopped by the shop last Saturday and the employee was off again.  The lady I spoke with didn't know anything about the problem.  I told her briefly about the situation and she went to the back office to tell Mr. Worley.  Instead of Mr. Worley dealing with this himself, she came back and asked if I would be home that afternoon to pick up the chair.  It was the day before Mother's day and I would be at the cemetery but I didn't tell her that, I just declined the offer.  Mr. Worley's reportedly said that I must pay for the fabric and that they had tried to pick up the chair but I misunderstood the time, etc. as though the whole mess was my doing.  I said I wanted my money back and explained the sequence of events that led me to this point. She reported to Mr. Worley and returned to say he would send me a check.  The check came this week with 1/2 of my money and a note offering me condolences and another deal if I continue with the job.  [I know the fabric ordered will be kept and offered to another customer.  They offered me fabric on hand.]   If they could offer me a deal (through the employee) with any fabric of my choosing, why do I still have to pay for the original one?   The "open time frame" discussed for this project was about working on the chair, not picking it up.  After all, you can't work on something if you haven't even got it.  Am I wrong?  I see no malice here, but I?ve lost trust.   Please help.

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Pretty well overall.  The guys were really respectful.  Only a few slight problems -- wood floor still has a few glue spots; and wasn't as hard a surface as we originally thought (new dining table delivered, dropped, dented floor slightly).

Installer came to home...without installation tools.......and required that our other contractor prepare the new window sill into which Worley's louver window shutter was to be installed.

Worley's contractor failed to clearly detail how they wanted the new window sill the first time that they came to our house and provided us with a bid proposal. This was the same day that we purchased the louver window shutters.

Then Mrs. Worley wanted to charge us another $350 to send her contractor/employee out again to finish the installation of this louver window cover.  When I complained that Worley's contractor didn't bring along his "installation tools", Mrs. Worley  claimed that her contractor "was instructed not to bring any tools".  This was baffling because it was Worley's contractor's responsible to install the louver window covering.

Great.  Wonderful people to work with.

Having used Worley's Home Design Center to reupholster my couch and loveseat years earlier and then my dining room set in 2013, when it was time to remodel my kitchen, I went to Worley's.  Once the design was complete and I had picked out the tile, the cabinetry, the back-splash and the counters, the Worley's staff set a plan in place so that I knew who was going to be in my home each day and what they were going to do; and they never missed!  From Day #1 when they gutted my kitchen down to the bare walls and floor through the last day when I signed off on the project, every single person who worked on my kitchen was on time, professional, conscientious, courteous, and above all, superb at their craft.  The job called for their stripping my kitchen down to the base and then putting in a new sub-floor, tile, cabinets, counters, painting and finishing.  They did the work with the least amount of disruption to me and always cleaned up after every single day.  And every single task was done with perfection.  My personal motto has always been "Strive for the highest and never accept mediocrity."  When I found Worley's, I found a company that also strives for the highest in all that they do and they've achieved that goal three out of three times for me!  I couldn't be happier with my new kitchen; and when I'm ready to remodel my bathrooms, I'm going to call Worley's again because I'm a superbly satisfied customer.

One of my favorite pieces of furniture that my Mom and Dad possessed before they passed away was a dining room table and five, cushioned chairs; but over the years, the cushions were sagging, the upholstery was faded and the wood and metal pieces were damaged and worn. Thinking I'd never be able to replace the set because of the sentimental nature, I went in to the Worley's Home Design Center to see if there was any possibility they could reupholster the chairs. The wonderful staff assured me that they not only could do the reupholstering but that they could also clean and re-coat the wood and clean and touch-up the metal frame. I was ecstatic...but not nearly as ecstatic as when I saw the finished set. I hadn't seen it look that good since the day my parents brought it home! They did a fantastic job, and they had it ready when they said they would.  I couldn't be happier with the set and I made a vow right then that I'd use Worley's for all of my future needs in my home.

Everything went well.  The only thing was that they could not match the existing vinyl.  This was understandable since the existing vinyl was over 15 years old.

I went to them, they provided the estimate, all was as expected, no surprises.  They estimated 2 weeks and it was 2 weeks and 4 days, but the work was great.

Worley's Home Design Center were fairly approachable about getting the information about window coverings from them. They were friendly and courteous. They had a decent collection and a good display. They were not as competitive on the price point, but I think that it was that they had a higher priced product than what we were looking for. 

I would say that you will not be disappointed in their work if you are willing to pay the price.

Excellent. See comments above.

Worley's lent me some flooring samples so I could see how they would look in the lighting in my kitchen at various times of the day.  I chose my flooring and they came to measure, put together the quote, and as soon as I signed the dotted line, they scheduled an appointment.  They were on time, they did the work while I was away at work and they were completely trustworthy.  They did an exquisite job and reduced the squeaks in the floor as much as was possible, they put down moulding and floor transitions that blended beautifully, and were done very quickly.  It was great to have that last part done so quickly so I could fully start to enjoy my new kitchen immediately.  I was extremely happy with the whole process and experience.

The units came out looking like new.

We purchased four costly window coverings from Worleys several years ago.  In June 2012 we were replacing the windows in our home.  Rather than take a chance damaging the window coverings we had Worley's return to take the window coverings down and store them in our garage until the window installation was complete and they could be reinstalled.They estimated the charges between about $600 and $700 for this work.  Seemed really high, but we didn't know how much time would be involved.They took the window coverings down which took about 45 minutes for an installer and female to accomplish.After the windows were installed and the walls repainted we had them return to reinstall the window coverings.  This time and installer and a male assistant spent about 2 hours completing the work.  The total bill almost $700, or nearly $233 per hour.When we asked about their rates they just became obnoxious, and when we asked why it was the higher end of the estimate we were told because the installer put one set of brackets up, found they need to be repositioned with spacers and that was like a new installation.Needless to say, we won't be using them for anything in the future.  If you contemplate using their services, beware of their prices and their attitude toward customers.

Looked great, like new when they were done.

John was very helpful in pricing out options and letting me know the difference between different products and manufacturers. He allowed me to take home a few samples so I could see them in the actual space, which surprisingly led me to choose a pattern/color scheme that I would not have otherwise gone with had I not seen them in the space. He came out and measured, determined all the parts and dimensions that would be needed and while I was unsure about adding baseboards everywhere, he was absolutely right in recommending them - they look very finished and complete the whole look. John was able to let me know an approximate timeframe for the installation and called two days before the "best case" date to let me know the exact date - one day later than the best case. The crew was punctual, extremely clean and polite, and did a beautiful job. The entire experience was very satisfactory and I definitely got what I paid for. I consider this a five-star experience.