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1.02 Reviews
Showing 1-2 of 2 reviews
Sherrie C.
11/2012
mattresses
 + -1 moreI had nothing but headaches from this company. My neighbor was purchasing a mattress at the store at the same time that I was. She said that she'd give her mattress to me, and have it brought over when hers was delivered. My neighbor's mattress was damaged at the same time that they dropped off her mattress to me. I called them about the damages, and I dealt with the area manager. The manager was so abrupt that he canceled my order, which was supposed to be delivered on my daughter's birthday. I was shocked! If you want quality service and a company that cares about customer service after the sale, this is not the company to go to!
Description of Work: I had purchased a $1500.00 Foster and Simmons mattress.
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$1,500
L. L.
09/2007
mattresses
 + -1 moreOn 6/7/07, removed mattress protector to launder & found 2 stains on mattress cover outside wall. On 6/11/07, I called Jaya & asked for a new mattress. She offered a new mattress cover & said the stains were likely "oil based" "manufacturer scuffs." I never got a new mattress cover. On 7/03, I called Ortho's main # to find out where to send a letter & was told there was no such address. They said the complaint dept. would call me but never did. On 7/06, I filed a dispute with Amex. On 9/04, Amex sent a letter stating I could exchange the mattress with a 20% handling fee. I filed a complaint with BBB. BBB sent a letter dated 10/11/07 stating Ortho did not reply. Ortho has a "60 night sleep trial period" where an UNCOMFORTABLE mattress set can be exchanged for a 20% fee. There is no written policy on "manufacturer scuffs."
Description of Work: On 4/15/07, bought King Ortho Tempered 90 memory foam mattress, 2 box springs & a Platinum mattress protector. After delivery on 4/18, I put on the mattress protector & made the bed. The bed squeaked. I examined the box set to find the squeak & found black cat hair around the outside walls of 1 box spring & the quilting didn't match. I called to inform the store on 4/19. Ortho said a box set would be sent. On 4/20, an unacceptable box set was sent. I called to speak to a manager. I was told the regional manager, Jaya, would call. Jaya called on 4/22 & agreed to send a new box set. I received it on 4/25.
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$2,350
Response from ORTHO MATTRESS
Contact information
1092 N EL CAMINO REAL, Carlsbad, CA 92009
www.orthomattress.comLicensing
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Service Categories
Mattresses
FAQ
ORTHO MATTRESS is currently rated 1 overall out of 5.
No, ORTHO MATTRESS does not offer free project estimates.
No, ORTHO MATTRESS does not offer eco-friendly accreditations.
No, ORTHO MATTRESS does not offer a senior discount.
No, ORTHO MATTRESS does not offer emergency services.
No, ORTHO MATTRESS does not offer warranties.
ORTHO MATTRESS offers the following services: MATTRESSES, ADJUSTABLES, IRON BEDS, WOOD BEDS, DAY BEDS, & ACCESSORIES.
Contact information
1092 N EL CAMINO REAL, Carlsbad, CA 92009
www.orthomattress.com