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Superior Rug Services

Oriental Rug Cleaning

About us

Professional hand made and machine made rug cleaning, repairing, pet stain and odor removal. We also provide appraisals for insurance and court purposes. We have invested in State Of The Art equipment to ensure 100% customer satisfaction, and we encourage you to try our service.

Business highlights

102 years of trusted experience
Emergency Services Offered

Services we offer

Rug Cleaning, Rug Repairing, Rug Reweaving, Pet Stain & Odor Removal, Rug Appraisals, Serging, & Binding.

Services we don't offer

Carpet Cleaning.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
2%
2
4%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 151-170 of 170 reviews

Sandy R.
06/2014
4.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: The ad did not say the pick up and delivery were 100. apiece to Ventura. It did not say anything about charges and it should have. The rug was cleaned but there were still spots on it. However they did remove red wine spots which is why I sent it in. It would be nice if they communicated more about what kind of spots can't come out and what was used etc.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$145

Response from Superior Rug Services
The ad says"Pick up and delivery available, call for details." Did you call to ask? Same for the stains, as we cannot tell you whether we can remove the stains without seeing your rug and you never discussed the stains with us. I am very sorry you were not pleased with our service, but I think you should have asked your questions before purchasing your big deal.

Robert R.
06/2014
5.0
oriental rug cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Russell K.
06/2014
5.0
carpet installation
  + -1 more
It was fine.
Description of Work: They do not perform the type of repair I needed.
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

Martin S.
06/2014
5.0
oriental rug cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jack N.
05/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: They picked up four oriental rugs, washed them, and performed some repair/strengthening. Pick up and drop off was on time and was efficiently handled. Service provided was excellant

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

$700

Joann A.
05/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: They picked my Oriental area rug, cleaned the rug and did additional work on the 2 fringed ends of the rug. The pick up and return dates/times were met without delay and were completed with professionalism.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$262

Linda H.
04/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: They cleaned a very dirty Turkish rug which he said was really from China. Rug looked great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$135

Tina W.
04/2014
4.0
oriental rug cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

William H.
04/2014
4.0
oriental rug cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rex O.
04/2014
2.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: Upped the price to offset his costs for Angie's list coupon deal.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$220

Response from Superior Rug Services
Dear Mr. [removed member's name], Generally we don't up the price for any reason, but only if the rugs are awfully dirty such as yours which require more than average work to clean. Your rug was old and had not been cleaned for over ten years. when you call to get an estimate, you get an estimate, not an exact price. At the time of pick up we will determine the exact price. When we picked up your rug you were given the cost of cleaning in writing, and you agreed to it by signing the invoice (you could have declined the service.) Yet when we delivered your rug back you started to make a capital case out of it, at which time I figured you needed the $20.00 more than we did, and discounted the invoice, and you paid what you originally quoted on the phone. I find it rather strange that you still leave a negative review!!

Stephen A.
04/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: I strongly recommend this company. We had a very large 1920s era Karastan rug that had |not been cleaned since purchase - over 15 years! Not only did they do a beautiful job |cleaning it, but they made some major repairs of tattered and disintegrating fringes. The |rug had several very noticeable bald spots from wear, but they said the under mat |was intact and were able to hand dye the entire pattern in a way where the spots became |undetectable. Given the extensive special care to an expensive rug, the price seemed |fair. The minor punctuality problems were all understandable. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,255

May O.
04/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: Picked up rug brought it back on time

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elizabeth W.
03/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: They cleaned a large, very filthy Persian rug. It had been stored in the garage. They added a small ($80) additional charge because it was so dirty, but it was a fair charge. They picked it up and delivered it back when they said they would. They did a nice job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mark K.
02/2014
5.0
oriental rug cleaning
  + -1 more
well
Description of Work: cleaned an area rug

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Milissa D.
01/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

STUART L.
12/2013
5.0
oriental rug cleaning
  + -1 more
cleaned 4 rugs
Description of Work: I used Superior Rug Services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Candy K.
10/2013
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: cleaned 3 area rugs
Rating CategoryRating out of 5
Yes, I recommend this pro

Greg C.
10/2013
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: I had three Persian carpet clean. the largest carpet has 2 stains that Superior was able to get out. The stains had been there for 5+ years, that another specialty carpet cleaner was not able to remove. It was a little pricey, but they did an excellent job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Patricia H.
06/2013
5.0
oriental rug cleaning
  + -1 more
"
Description of Work: "

Rating CategoryRating out of 5
professionalism
5.0


Contact information

8137 Remmet Ave, Canoga Park, CA 91304

http://www.superiorrugservices.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 AM
Tuesday:
8:00 AM - 8:00 AM
Wednesday:
8:00 AM - 8:00 AM
Thursday:
8:00 AM - 8:00 AM
Friday:
8:00 AM - 8:00 AM
Saturday:
8:00 AM - 8:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Oriental Rug Cleaning

FAQ

Superior Rug Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 8:00 AM - 8:00 AM

Tuesday: 8:00 AM - 8:00 AM

Wednesday: 8:00 AM - 8:00 AM

Thursday: 8:00 AM - 8:00 AM

Friday: 8:00 AM - 8:00 AM

Saturday: 8:00 AM - 8:00 PM

Superior Rug Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Superior Rug Services does not offer free project estimates.
Yes, Superior Rug Services offers eco-friendly accreditations.
No, Superior Rug Services does not offer a senior discount.
Yes, Superior Rug Services offers emergency services.
Yes, Superior Rug Services offers warranties.
Superior Rug Services offers the following services: Rug Cleaning, Rug Repairing, Rug Reweaving, Pet Stain & Odor Removal, Rug Appraisals, Serging, & Binding.
Carpet Cleaning.

Contact information

8137 Remmet Ave, Canoga Park, CA 91304

http://www.superiorrugservices.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 AM
Tuesday:
8:00 AM - 8:00 AM
Wednesday:
8:00 AM - 8:00 AM
Thursday:
8:00 AM - 8:00 AM
Friday:
8:00 AM - 8:00 AM
Saturday:
8:00 AM - 8:00 PM