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ClickAway Computer + Phone + Network Repair

4.6(
68
)
Telephone System Service, Computer Network or Wiring Install or Repair, Smart Home System Install or Service,

About us

On Angie's List since 2012, ClickAway provides computer, phone and network repair and installation services. Additional services include data recovery, virus removal, computer upgrades, smart home & security device set up and small business IT managed services. We offer free diagnostics, same day, in-store & on-sites services. We beat or match lowest prices. Certified technicians since 2002. Trusted by 750,000 customers.

Business highlights

Emergency services offered
23 years of experience

Services we offer

Desktop computers PC, IT & email solutions, app development, cabling and more., data recovery and data backup, macintosh repair, network consulting & design, network maintenance packages, network security, networking products, phone and tablet repair, remote access/VPN network administration, server installation & configuration, server upgrades & migration, smart home device setup, training on hardware & software, user/client setup

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.668 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
1%
2
3%
1
4%
Write a review
Showing 1-25 of 68 reviews
NAGA P.
Mar 2024
1.0
$300
It's not Clickaway...it's just "****away" ...I spent $300 for $225 laptop..I am really **** *** here trusting this mother ******* 50 yrs old family business...I gave my laptop to a ******* son of a ***** called Erik for screen repair and SSD and this ******* literally broke my laptop and installed SSD and it's not working like SSD and super slow. This ******* and there is one Super ******* Thomas Sutherland, said "my laptop got fixed". Now my laptop got broken, can't close it, **** slow, and they ****** up battery too. "They simply say SSD don't work cos it's old laptop..so they don't know before they install cos they put each others disks in their mouths..."...so they can't speak..Erik ******* forcing me to buy another defective laptop...this is how family business works..good tactics!!!!! Pls go to UBREAK WE FIX ...and ask for Brian..the best..just show it to him...there ends mattr....Brand is always Brand..."******** always ******** "
Anita L.
Jan 2020
5.0
Yes, I recommend this pro
$386
Upgraded, added automatic external drive and automatic back up. It took less than a day.
Mahtab B.
Oct 2018
5.0
Yes, I recommend this pro
Fair price / Best service / Great comminaction
Response from ClickAway Computer + Phone + Network Repair

"Thank you so much for this great review. We are so happy to hear that our computer repair services were performed well and that communication was great. We will pass on your review to all our staff. Please stop in or call should you have any questions about your devices. We also now perform in home smart gadget set up and installation. Thank you again for your business."

Steve B.
Oct 2018
5.0
Yes, I recommend this pro
$1,000
Excellent service and responsiveness
Response from ClickAway Computer + Phone + Network Repair

"Thank you so much for reviewing ClickAway on Angie's List. We are so happy to hear that our network services were performed well and that communication was great. We are constantly trying to improve all our services and reviews like yours help us to know we are on the right track. Please stop in or call should you have any questions about your network or electronic devices. Thank you again for your review and for your continued business."

Geof P.
Oct 2017
1.0
$700
This place is as bad as it gets when it comes to laptop repair. The technicians are worse than old-time car mechanics trying to sell un-needed services. I can't speak to their technical competence because they accomplished *nothing* during the 36 hours that my laptop was there. Their primary concern is summarized by the question "Do you want to spend the money to get this fixed?" To make matter worse, I had to call at day's end - twice - because they couldn't be bothered to inform me that they didn't know what they were doing. Instead they took the opportunity to try to sell me: 1) $199 linux re-install 2) $199 windows re-install 3) $199 data recovery to external HDD 4) $99 HDD That's $700 worth of repairs to a laptop that might be worth $200, and that I'm going to now do for about $10 (the cost of a case for an external ESATA/USB case off one of my other computers).
Anne P.
Jun 2017
5.0
Yes, I recommend this pro
He is so prompt and dedicated and very knowledgeable and also he is a nice guy.
Michael S.
Dec 2016
5.0
Yes, I recommend this pro
$975
Good. Need a system to cover clients work when an assigned employee to do that work is out ill. Otherwise, excellent and thank you. Highly recommend Click Away for your computer and cell phone needs and service.
Robert P.
Nov 2016
5.0
Yes, I recommend this pro
$160
excellent!
Response from ClickAway Computer + Phone + Network Repair

"Thank you so much for giving ClickAway Campbell an A review on Angie's List. We really appreciate it. We work hard to ensure 100% customer satisfaction and reviews like yours let us know we are on the right track. We will share your comments with all our staff. Please stop in any time you have questions about your phone, plan, laptop or any other technology device. We'd be happy to take a look. Also keep an eye out for our holiday sales on new products. We offer the lowest prices guaranteed. Thanks again for the review and for your business."

James Q.
Jul 2016
5.0
Yes, I recommend this pro
$700
Good product and service, Harold Suu was very knowledgeable and set up my new computer quickly. I highly recommend ClickAway.
Ryan K.
Jun 2016
5.0
Yes, I recommend this pro
$250
It went wonderfully. The technician diagnosed the laptop quickly and definitively, and fixed it within 24 hours.  He also used some spare laptop screws to replace some missing screws on our laptop free of charge.
Wendie R.
Jul 2015
5.0
Yes, I recommend this pro
unknown
Response from ClickAway Computer + Phone + Network Repair

"On behalf of ClickAway, I would like to thank you for taking the time to post your experience on Angie's List. It really means a lot to us. We work hard to ensure complete customer satisfaction each and every time. Please stop in any time you have questions about your computer or to ask about new mobile phones on the market. We are a full service Verizon store at this location too. See our weekly specials on our website - clickaway.com. Thank you again for your kind words and for your business. Lani Sutherland ClickAway Marketing"

LAWRENCE W.
May 2015
1.0
$650
I asked them to repair my Dell desktop computer. Diego made a house call & said the machine's hard disc had failed and would need replacement at the shop. He promised to call back with details of cost and to have machine back within 24 hours. No such luck and I never received a call back from him. After daily calls from me & new promises made by ClickAway and totally ignored by them, and 10 more days, ClickAway reported that they could not move data from old drive to new one. I brought a complete backup I had on a portable hard drive and they said all was fixed. However later I found that file structure had been altered, most files had not been moved, many had been duplicated. It took me 2 weeks to restore data and clean up duplicates. But computer still had problem, it "froze" would not respond to mouse or keyboard on occasion and connections to wireless printer and separate wired printer no longer worked. New USB hub was powered but does not recognize plugged in devices. I called yesterday and was assured that tech would be at my home at 11 am to fix USB issue but no none came and no one called to explain that they would not show. Late yesterday evening after I emailed main office I was messaged about some one calling me today.
Jack C.
Mar 2015
4.0
Yes, I recommend this pro
$150
unknown
Augusta W.
Mar 2015
5.0
Yes, I recommend this pro
$400
Click-Away I have been a Click-Away customer for several years. A satisfied customer -- until recently. I had some work done on my HP laptop and discovered, after the fact, that I had been charged full price when there was a special being offered. I was not informed of the special price and signed the contract. Legally I was told I had signed my name on the paper and that was that! I asked the store manager if that was the way Click-Away treats all its customers and was told to take it up with management because there was nothing HE could do.. So that's exactly what I did. When I explained the issue in person to a corporate officer, he agreed that what happened was wrong and had a check cut for the difference in price. Once again I was a happy Click-Away customer. In the meanwhile I discovered that my security software was no longer working properly after the the above work had been performed. I will not go into details here but after explaining the situation to a corporate officer (a different one this time), he resolved the issue to my total satisfaction. Bottom line: I remain a happy Click-Away customer and will continue going to them for all my computer related needs. (I just won't go back to the store where I encountered the issues cited above.) Click-Away wants happy customers, customers that keep coming back. I am one of those.
Dora T.
May 2014
2.0
I was not happy with them at all. They never showed up. They discussed my problem with me a couple of times on the phone, made an appointment, and then never showed up and never called. Somebody else actually helped me with my computer. They did not give me a quote because they needed to look at the problem. To them, I would recommend that they keep their appointments. They were highly rated, but I did not have any good experience with them. I would give them credit for conversing with me. They were polite on the phone. They did call me back.   
Response from ClickAway Computer + Phone + Network Repair

"Dear Dora, I am looking into this negative experience you had with one of our stores but cannot locate you in our database with the limited information provided on Angie's List. Can you tell me the store your visited and perhaps the phone number that was used? Was the job listed under another name? We takes these reviews very seriously and wish to do everything we can to make things right for our customers. Your experience is alarming and I would like to address it immediately. Your assistance is greatly appreciated. Rick Sutherland CEO, ClickAway (408) 626-9400 [email protected]"

Lawrence F.
Jan 2014
5.0
Yes, I recommend this pro
Solved my problem within one hour.
Response from ClickAway Computer + Phone + Network Repair

"Dear Member, On behalf of ClickAway, I want to thank you for posting your positive Angie's List review. We really appreciate it! Our goal is always 100% customer satisfaction and comments like yours help us know we are doing things right. We hope you don't need us for repair work any time soon but please keep us in mind should you need new equipment. We match Apple store prices and beat most PC prices! We also sell Verizon plan cell phones of all types. Thank you again for your kind remarks and for your business. Lani Sutherland ClickAway Marketing"

B G.
Jun 2013
2.0
See above.
Response from ClickAway Computer + Phone + Network Repair

"Dear (deleted member name), There seems to be some miscommunication that I would like to clear up. According to our records, we tried to contact you several times after you left a message on Angie’s List as follows: “I have a small network in my office-5 computers and a server. RIght now one of the computers is not working well. I would like someone who could be available should the network or one of the computes fail. Would you do that?” However, the technician did not receive a return call. Is it possible you talked to someone else and we have it wrong? We would never “hang up” on a customer and shocked that this happened to you, even if it was another business. We don’t have any records of work performed for you or a free diagnostic. Any assistance you can give me to look into this matter further would be greatly appreciated. Our goal at ClickAway is always 100% customer satisfaction and Angie’s List members have rated us a Super Service Award Winner as a result. We take these comments very seriously and wish to do all we can to make it right for you. Please contact us as soon as you can. Rick Sutherland, CEO ClickAway, [email protected] or 408-626-9400"

T J.
May 2013
5.0
Yes, I recommend this pro
$300
Everything went great.  Like many people I did not have a current backup of my data files for my PC when the HDD went bad.  Clickaway was able to recover nearly 100% of my data files.  The work was done quickly and I was back up and running in less than a week.  The staff were professional and personable.  I was very positively impressed and have already directed friends to them for other PC issues.  I can't recommend them highly enough.
Response from ClickAway Computer + Phone + Network Repair

"[member name removed], Thank you so much for posting your positive Angie's List review. We really appreciate it. We do our best to staff every ClickAway location with knowledgeable technicians that handle the repair and new purchase transactions efficiently and accurately. We are especially delighted to learn that this was your first visit to ClickAway. We hope you don't need to visit us any time soon for repairs but do keep us in mind if you need new equipment and accessories. We offer the same prices as the Apple store and match or beat PC prices. We also repair cell phones and sell all brands of mobile devices through our sister company ClickAway Mobile, clickawaymobile.com. Thank you again for your kind remarks and for your business. Lani Sutherland ClickAway Marketing"

Joe B.
Apr 2013
1.0
They failed to show up for the first appointment and did not call. I told him before he came I had to leave for an appointment at five and was told that would not be a problem, he would be he at 3=2:30. He arrive after four, made changes to my network that disabled my internet connection. Since I was leaving town we agreed he would return Monday afternoon. When he didn't appear, I called the company. It took two call for them to locate me in their records and connect me with the technician. He informed me he was tied up and wanted to come tomorrow. I asked if he could just return and put my network back in the original configuration.

I spent 40 years as a computer executive, my last company was a networking company. When I listened to him explain what he thought was my problem, I did not feel he technically understood the problem I was asking him to fix.
Response from ClickAway Computer + Phone + Network Repair

"It is very upsetting to learn that this particular situation did not go as planned. We are truly sorry. Any mistakes we made or did incorrectly we’d be happy to fix at no charge to this customer. We service 25,000 customers per year and get it right 99% of the time. When we do make mistakes, we take responsibility and ask for an opportunity to fix the problem and make it up to the customer. We have tried to contact this particular customer but he won’t take our calls and has not returned messages. [member name removed], if you see this note, please give me a call to discuss, (408) 626-9400. Rick Sutherland, ClickAway CEO and Founder, [email protected]"

Kara Y.
Feb 2013
4.0
$250
We were having problems with the screen on our laptop.  The screen is blinking out white quite a bit.  I took our laptop into ClickAway's location in Campbell.  The workers were professional in taking the laptop and explaining what they were going to do.  They were going to do a free diagnostic service on the computer to see what was wrong.  They said they would call later that day with the diagnosis.  I ended up calling them back that night since I hadn't heard from them.  They said the problem was the screen itself and they recommended replacing it, which we did.  Ipicked up the computer the next day and everything seemed fine.
However, about a week later our screen problem returned.  I took the laptop back in and they said the case just wasn't closed correctly.  At the store, again the problem seemed fixed.  As soon as I got the computer home, the problem was right back.  I think it is just time for a new computer for us.
Their customer service was great and they did try to work with me to correct the problem again.  However, I did spend money and my problem wasn't fixed.  I think I would try another computer repair place next time just to see if I have better luck.
Michael S.
Dec 2012
4.0
Yes, I recommend this pro
$100
unknown
Victor M.
Nov 2012
5.0
Yes, I recommend this pro
$100
After some delays, Paul gave me information which essentially solved the problem.
Response from ClickAway Computer + Phone + Network Repair

"Dear Member, On behalf of ClickAway, I'd like to thank you for taking the time to post your positive Angie's List review - we really appreciate it! We do our best to staff every ClickAway location with knowledgeable, friendly Techs that handle the repair process quickly and economically. We welcome any input to help us further speed up the repair processes. We hope you don't need to visit us any time soon for repairs, but do keep us in mind should you need new equipment. We offer the same prices on computers as the Apple Store! and match or beat PC prices. We also sell and repair cell phones and tablets. Thank you again for your kind remarks and for your business! Lani Sutherland ClickAway Marketing"

Laura R.
Nov 2012
5.0
Yes, I recommend this pro
$140
excellent service. If I needed service in the future I would definitely use them again.
Response from ClickAway Computer + Phone + Network Repair

"Dear Member, On behalf of ClickAway, I'd like to thank you for taking the time to post your positive Angie's List review. Our goal is 100% customer satisfaction and reviews like yours tell us we are doing things right. I was especially pleased to hear that we handled that nasty virus so quickly. We hope you don't need to visit us any time soon for repairs, but do keep us in mind should you need new equipment. We offer the same prices on computers as the Apple Store! and match or beat PC prices. We also sell and repair cell phones and tablets. Thank you again for your kind remarks and for your business! Lani Sutherland ClickAway Marketing"

KATHRYN R.
Nov 2012
5.0
Yes, I recommend this pro
$1,200
They were a local company. I felt that they were extremely trustworthy. They were very responsible and responsive. I would use them again and have already recommended them to others.
Response from ClickAway Computer + Phone + Network Repair

"Dear Member, On behalf of ClickAway, I'd like to thank you for taking the time to post your positive Angie's List review - we really appreciate it! We do our best to staff every ClickAway location with knowledgeable, friendly Techs that handle the repair process quickly and economically. We hope you don't need to visit us any time soon for repairs, but do keep us in mind should you need new equipment. We offer the same prices on computers as the Apple Store! and match or beat PC prices. We also sell and repair cell phones and tablets. Thank you again for your kind remarks and for your business! Lani Sutherland ClickAway Marketing"

Ryan N.
Aug 2012
5.0
Yes, I recommend this pro
I brought in my laptop which had a screen which would not turn on. I thought perhaps a cable was loose. The next day they determined that the screen itself was burnt out, advised me the cost of replacing it would not be worth it, and didn't charge me a cent for the diagnosis.
Showing 1-25 of 68

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FAQ

ClickAway Computer + Phone + Network Repair is currently rated 4.6 overall out of 5.
ClickAway Computer + Phone + Network Repair accepts the following forms of payment: CreditCard
Yes, ClickAway Computer + Phone + Network Repair offers free project estimates.
No, ClickAway Computer + Phone + Network Repair does not offer eco-friendly accreditations.
No, ClickAway Computer + Phone + Network Repair does not offer a senior discount.
Yes, ClickAway Computer + Phone + Network Repair offers emergency services.
No, ClickAway Computer + Phone + Network Repair does not offer warranties.

Contact Information

457 E. McGlincy Ln., Campbell, CA 95008

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