The Water Heater Company

The technician (Mike P.) was very professional, he knew his trade well, explained what he would suggest, based on my circumstances, allowing me to make informed decisions. I give Mike P and The water Heater Company both five stars.

Such a good experience from beginning to end! I came back from a trip to find my water heater was leaking all over the place. I was referred to THE Water Heater Company by some friends, whose opinions I hold in high regard, and I was not disappointed. The company gave me straightforward options and said they could respond the next day and would likely be able to replace my water heater that same day. Marc was able to remove my old water heater and replace it with a great brand in the time he said it would take; moving everything up and down 3 flights of stairs and working in a small space. A great experience from start to finish: thorough review of existing equipment and services; thorough explanation of available options and explained better versus worse options; they said what they were going to do and delivered on that. Everything was straightforward and handled efficiently. It was also great to have someone who takes pride and is enthusiastic about the work they do. If every interaction in my day was like this one, I would never have anything to worry about. A big thank you to THE Water Heater Company and to Marc!

Zak was great! He was very knowledgeable, on time and told us everything we needed to know.

Technician Jared B was very professional and even cleaned up after work was done. He also replaced shut off valves and flex pipes for both water and gas. Brought installation up to code.

Zak G. is excellent. He turned what started as a bad day with my water hearing failing and needing to be replaced into a pleasant experience. Zak G. has a great personality and craftsmanship that is second to none. Zak G, we offer above and beyond-expected service. He quickly and quickly replaced my unit and explained everything to me very well. I would highly recommend Zak G. and thank him for his expertise, thoughtfulness, professionalism.

They were great and honest. Recommended them to others.

Marc did a real craftsman job. Company beat the price of the other quote I had. All done on a Saturday. After using Angi’s list app got a call within minutes.

Cost was expensive, but the level of service was very high.

Excellently

New installation was clean and as quoted

My 12-year-old water heater was on its way out, and it was finally time to replace it. I’ve always wanted to go tankless, so after many hours of research and finding reputable local plumbers in my area, I reached out to the Water Heater Company to analyze my current situation and come up with a replacement solution. Again, my goal was to go tankless; however, after Tanner from The Water Heather company surveyed my property and went over all my options, it was determined the configuration of my main gas line and proper placement of the unit would not be conducive to install a tankless unit as there were many obstacles, hours of labor, and resorting back to a tank heater would be the best option for me. Tanner suggested I go with a company called Bradford White, which has fantastic reviews and a unit that will give me some longevity. I decided to have Tanner install the unit, which included all-new copper fittings and much more. This company knows water heaters, and I appreciate his honesty that he could install a tankless heater, but financially, the layout of my house would not be in my best interest. Therefore, I felt comfortable working with The Water Heater Company to install my new Bradford White gas tank water heater. Tanner was highly professional, cleaned up after the job, and went through everything he did installing my new tank. I highly recommend anybody looking for a tankless or tank water heater contact the Water Heater Company, and if you’re lucky enough, Tanner will be your technician.

I recently experienced a water heater failure and reached out to the Water Heater Company of Camarillo, California, for assistance (CSLB #1045699). To my relief, they were incredibly accommodating, even arriving a day earlier than scheduled to inspect and replace the malfunctioning unit. Evan, the technician and owner assigned to my case, was not only professional but also highly knowledgeable, taking the time to explain each step of the process and the various options available without pushing for the highest-priced solution. Thanks to the Water Heater Company’s efficient service, the replacement was completed swiftly in just three hours, sparing us from enduring another cold morning shower. I highly recommend the Water Heater Company for their exceptional customer service and expertise in resolving water heater issues promptly and effectively.

My interaction with The Water Heater Company was a refreshing experience of a well run company. From the initial contact to the final hand shake of the service technician, all were professional, pleasant, and customer centered. From the moment I set up the appointment to address my water heater dilemma, the company was always in contact with me via text and email. I received a reminder of the appointment, the time window to expect the technician, and even an update when circumstances delayed his arrival. When he was on his way, I received a text with his picture and expected arrival time. Regarding Marc W., the service technician. What a professional, polite, thorough, and efficient young man. After assessing my water heater problem, he showed me what had to be done, explained why it had to be done, and the cost to have it done. He often asked if I had any questions as he delineated the procedure, giving intelligent and experiential answers to my queries. I would do business with this company again. What a blessing to experience this level of care and professionalism.

Zak did a Great job with my water heater installation. He also answered all my many questions and showed me things other services did not when giving me the initial quote which is why I choose to proceed with the Water Heater Company. Very knowledgeable!!! I appreciate the Excellent Service!!

This review is for a job done a few months ago. The workmanship was great, but the attempts to up-charge were a bit ridiculous. We needed a new water heater, and the tech gave us the typical salesy pitch. The heater itself has a 10 year warranty but the guy gave us options for a labor warranty, with the highest price at over $5,000. Then he gave lower options and so on & so on. Typical sales pitch: Start with an insanely high number and then give lower options so the lowest option doesn’t seem so bad…But the lowest option was approx. $3,400 — which is crazy for a water heater replacement! We passed on the service until the tech came back and said he talked to his boss and they’d do the whole job for $2,500. He was insistent that we use their service before getting other quotes because he was “confident you won’t find a better deal anywhere else.” Given the workmanship and the fact that he supposedly upgraded everything to code, I would say that $2,500 was a fair price for the 3 hour job. However, I didn’t appreciate the salesy strategy and the fact that we had to basically keep saying “No” for him to give us the fair price.

Technician showed up on time. I was kept informed of his location and his projected arrival time. Communication with the technician and the company was excellent. The technician was polite, professional and efficient. Advised me of my options. Explained process. Helped me to provide access to the water heater area--he even disconnected reconnected my gas dryer. He checked to make sure everything was working properly before completing the job and that all new installation requirements were met.

Marc was fantastic. He told us everything that was going to happen. He was thorough, friendly and he liked our cats. And he explained all that had transpired when he was done. Plus he showed us how to shut off the gas and water on the heater itself. He is a keeper.

Great and efficient

It was fast and efficient. Sam was super helpful and walked me through the entire process.

I would give 10 stars if I could! They replaced this 33 year old leaking water heater. All the technicians at The Water Heater Company, especially Leo, were knowledgeable, professional and upfront. No shady sales tactics that other companies use. They do it right or not at all and I'm very happy I chose to use them!

Steve G., the Technician, gave me several options. He answered my questions successfully and provided a solution that worked for me. He resolved the issue seamlessly. Thank you.

I could not be happier with the service I received from this company. For starters, they sent someone to my home to assess the situation within hours after I submitted the request. Aaron, the technician assigned to my case, put my mind at ease by taking the time to explain all of my options and answer my questions. Most importantly, he made sure the job was done right, ensuring it was installed correctly and functioning perfectly. Now, thanks to their prompt response and Aaron’s expertise, I have peace of mind and reliable hot water once again. Highly recommend!

My current 10-year 7-month-old water heater from Bradford White developed some issues with the control panel. The cost of repairing the control panel versus a new water heater was a no-brainer. We opted for a new water heater and the service we received from Sam R, a technician for the Water Heater Company was outstanding. He is so meticulous in getting everything done correctly. He kept the work area clean and kept me well-informed on what needed to be done as he worked. I would highly recommend this company. I included the images of the old unit in the process of being removed and the finished project.

Thank you Reed D. for a thorough and expertly done insulation of our water heater. Reid was very professional. Even before he began his estimates, he discussed with me the advantages and disadvantages of a tankless versus a traditional tank water heater and asked me questions about our household needs. I very much appreciated his thoughtfulness and frankness. All the procedures and the parts needed for the installation were explained to me. His confident manner was reassuring to me, and that was indeed born out by how well the job was done. I would no hesitate to recommend Reed D. and The Water Heater Company to any homeowner.

From estimate to actual installation, PROFESSIONAL, friendly made sure we understood every step of the process, completive pricing. Provided before and after pictures.