WinDor - High Quality Windows & Doors

The installers used only caulking to seal the windows outside and inside (no wood trim was used) and the exterior gap was hidden/finished off with vinyl trim with adhesive backing rather than wood trim.  The sliding doors hardware didn't line up properly to lock the doors, and after all the adjustments that were made (moving screws etc.), the handles and locks on both doors were a bit wobbly.  Neither door has ever been easy to lock. 
The window with the wood clad interior didn't fit tightly (there was over 1/2" gap in some spots) and the installers started to use unsightly white caulking on the inside to fill the gap and had no intention of finishing it with wood trim.  I stopped them when I realized what was happening as the idea was to have all wood on the interior.  The installers had never installed anything but vinyl windows before so installing this type of window was new to them.  A manager was sent out and he personally cut oak trim to hide the gaps and to give the windows a finished wood appearance...but the window trim was not uniform and has always bothered me.  Also the sliding window beneath the picture window initially wouldn't lock and many adjustments were made so that it would close properly.  The quality was not worth the $2377 that I spent on this window.  The "wood" interior was no thicker than contact paper and when I finished and stained it, the vinyl showed through in some spots. 
Windor was quick to respond to the problems and did see the job through to completion, but I have never been happy with the quality of the installation of the doors or windows...or the products they installed.  This was nearly six years ago, so perhaps they have improved.

Very pleased overall.  Our sales person was very professional and responsive.  Installation went flawlessly.  They are busy so expect to wait a while for installation.  The local manager moved up our installation date to meet their original timeline quote.  That was very helpful.  The price is higher than other companies but the quality of the windows is high.

They have been very nice through the quote process. He was running a little late but I appreciated that he called to let me know. I plan to stay in contact with them as I continue to research my new windows.

Excellent service
All work well done
Any difficulties or problems were dealt with immediately
Professionalism was sincerely appreciated

Had been shopping for replacement windows for our home.   After several
companies we got an estimate from Win/Dor.  The initial contact was
cheerful and helpful on the phone.   Tyler, an account rep, came out and
measured and did a quote for us.  He brought a sample of their product
and showed us the differences in quality between his product and another
replacement window we had previously installed.   He was also very
professional and courteous.   Their quote came in the middle of the
companies we talked to and although one other quote was less, the person
from that company was slow to respond with the quote and less than
professional.  He also made a point of talking down the other companies.
We ordered the windows and the rest of the process went very smooth.  A
small deposit was paid and then an additional payment was paid when the
"Factory Measuring" guy came.   We selected a date for the install and
they showed up on time, did a professional job, including dealing with a
tricky stone surround on one window, insulated completely around the new installations and cleaned up after themselves.  We are very pleased with the results and will be ordering 3 additional windows when we remodel the kitchen on the other side of the house.

This company is very professional. They came out and measured and gave us a quote. We signed a contract and they gave us copies of everything. They make their own windows and are very high quality. We love them and have had no trouble. They give you a lifetime guarantee on glass replacement. Their work was excellent, neat and tidy. We would and have recommended them.

They were reliable, there were no problems that I can remember, it was a satisfactory job.

We were pleased with their work and I liked their price.

I waited about a week,without hearing from the company,and I finally called them. They told me the estimater had been out of town,and I would soon get the estimate.After a few days,I finally got the estimate,which I thought was very high.I told them I would think about it.They never called back.Some how I had the idea that they didn't want my business.I don't know whether they thought the job was too small or that I lived too far away.That's too bad,because I was really impressed with the company,and would have liked to hire them.

The representative took her time with me and presented me with a detailed drawing I could refer to.  The job was well done. I am a pleased customer

They are fantastic.  The staff demeanor was wonderful.  They were on time and were really quick.  They were expensive, but the quality was worth it.

Courteous and pleasant sales rep (Jason).  Win-dor may be a little more $$$ than competitors, however, they have local fabrication factory,  been in business for decades, superior product (parts and manufacturing), professional install crews and lifetime warranty (doubt they'll just go out of business in my lifetime).

Their service was excellent.Kenny Moon was my sales and service rep. He is a great guy. I have been with him for a long time. I would recommend anyone using Win-dor to contact Kenny.

The sales person was very good. He dealt with the previous owner so he knew my house pretty well. The installer did his job and did a good job, but he didn't have a 100% attitude.

Lisa came out to measure and give a quote. The price was great and a lot less then the previous vendor. We set up instal date and were set to go. When the install date came the crew was here and got to work. They removed the windows and left the window frames in place. The windows are put in over the existing frames. In order to remove the old windows they use a crowbar and pry them out. The guy left some marks in the wall from this prying and when I showed him the marks, he said that they were already there not his fault. I had him fix them with sparkle, but had to fix it myself due to it being a corner edge where the window frame comes out to meet the interior wall. They cleaned up and caulked the outside. Make sure you look at the caulking, they may miss some places, like the top and bottom outside. Overall, the price was good and they look nice! Except the the little damage, I am happy.

They did a really nice job and cleaned up after themselves.

Windor did an excellent job, all around.  Eric, our sales person, was terrific.  He didn't mind driving to our home a second time before we actually put in an order.  We first wanted to check out a few competitors, which we did, and Windor was quite in line with their price.  We initially thought it seemed a bit more expensive than we had anticipated but now that the French doors were installed today, we believe the price was well worth it.  The two installers did an excellent job in removing our old sliding glass door and then installing the French doors.  We could see there is quite a bit involved in installing French doors.  The job took about 3.5 hours and they were busy the whole time they were here.  They also did a very good job in explaining how the three locks work on the French doors.  We are very happy with Windor and would highly recommend them to anyone.  Yes, we would definitely use them again in the future.

From the initial contact through installation, I found the Win Dor staff to be knowledgeable, helpful and professional. Jan provided great options to us for our window project and was patient with us while we worked through the decision making process. David and his team were fabulous with the install. They were considerate, kept the work areas clean, left no mess and started and completed the project on time.
Great group of people to work with at Win Dor, I highly recommend them.

My wife found this place on Angie's List.  We went to their Anaheim showroom and checked out what they had.  I liked the guy we dealt with.  His name was Tyler.  He was knowledgeable but not pushy.  We started off looking at French doors that open outwards, but we eventually decided we liked the looks of the sliding French doors even more.  And they only cost half as much as the ones that open outwards.  Despite the big difference in price, Tyler made no attempt to push us back into the more expensive doors.  He just answered all our questions and didn't offer advice unless we asked for it. 
The first thing that really impressed me about WinDor was their factory.  Tyler took us on a tour of the place.  They've got a warehouse the size of a couple football fields filled with expensive equipment for making all their own stuff.  I don't mean a workbench and a couple hacksaws.  I'm talking about huge pieces of equipment like you'd see on an automotive assembly line. They even inject the inert gas between window panes themselves and seal it up.  They had a ton of inventory in stock and a lot of jobs finished and ready to go, so I could tell this was "going" operation.  
Of course looking at a bunch of expensive equipment doesn't tell you anything about the quality of the product or final installation.  But with all that capital expenditure, it was clear these guys planned to be doing this a long time, and in the same area.  I figured they'd be more committed to ensuring customer satisfaction...more than a subcontractor, for example, who installs windows made by somebody else.
It took about 4-5 weeks for them to get our doors ready, which is the time they'd  estimated from the start.  There were no surprises.  A woman from WinDor always called to remind us a day before they came out to work.  We never had to call and ask where they were.  Never had to listen to any "family emergency" stories.  They came every time they were supposed to come, on time, without any reminders from us.
They did the whole installation in one day.  The guys arrived about the time I left for work, and were done before I got home.  My wife sent me a picture of the doors when the guys were finished and told me they looked great.  I was happy to hear that, but I figured up close, when I got home and really looked at them, I'd see gaps, things that didn't quite line up, stripped out screw heads...you know, all the things you usually run into with this kind of thing.  
But when I looked closely at this job, there was nothing like that.  The quality of the workmanship was outstanding.  All mitered corners aligned perfectly.  There were no mis-drilled holes or stripped screw heads.  The interior and exterior walls around the doors didn't have a mark on them.  There was no chipped stucco or scratched paint.  Our existing baseboard was trimmed so that it blended into the new door trim seamlessly.  The installer even took the time to ensure the caulking bead was perfectly uniform all the way around the door trim.  The doors aligned just right and rolled easily. And the installers did all this themselves, without any input from me or my wife.  They even cleaned everything up.  It's been a long time since I've seen this kind of workmanship. 
Problems:  There was really only one issue in the whole installation from start to finish.  They brought the correct polished brass hardware (handles, knobs, etc.).  But on the set they installed, there was a hole for an exterior lock.  We hadn't ordered that and didn't want it.   They were the ones who noticed this, not us.  They pointed it out to us, apologized, and said they'd order the right parts and install them as soon as they came in.  The door worked perfectly and looked great from inside, so it really wasn't a big deal to us.  After a few days they came out and installed the correct parts without any reminders from us.  
The doors look terrific and work as good as they look.  They've got a solid, heavy feel to them, but you can slide them back and forth with one finger.  They totally change the look of our living room.  Our experience with WinDor was about as good as it gets.  I rarely ever write reviews of anything, but WinDor's work was so good, I figured I ought to let other people know.  Their prices are good, too.  We're so happy with them we're going to hire them to put in a garden window for us later this year.

They have done a beautiful job with the window replacement. I did a review previously when they replaced some of the windows but then I decided to replace all of the windows. They are non threatening, clean and very professional. They come in, they come on time, they do the job and they clean up well. Cory is my representative that came out for this project. He did a great job and comes by and checks on the job.

Removed old and installed new shutters.  The product was delivered as ordered and installed in a very timely and professional manner. The company performed as they said they would and negotiated a competitive price to win the business.  We are satisfied and would recommend Win-Dor to anyone looking to add new or replacement window shutters.

A representative came in demonstrated the product and gave me a great quote.  They had good customer service.  We are planning to use them again.

That was a great experience. Their pricing was reasonable for the product that I've selected. We got three quotes and it was right in the middle. I like their product and their service is great. When they came down for the initial consult, they went over a detailed list of their products and showed the advantages and disadvantages. They brought some samples and we also went to the factory to view the products.

From the beginning, the experience with Win-Dor was pleasant.  The salesman came to my home on time, the workman measured promptly and the door installers were punctual, efficient, and tidy.
There was a glitch at the beginning, that was not the company's fault, and Phil the manager fixed it quickly and cheerfully.  The way the problem was handled impressed me even more than the actual door installation.
I highly recommend Win-Dor and will use them again when I replace my bedrooms' windows.

This went very well. On time and pricing was good.