Service Champions Plumbing, Heating & AC
About us
Service Champions Plumbing, Heating & AC provides quality heating and air conditioning service and installation to Orange County and Southern California families. License: #799170. Additional phone number - (714) 455-9775
Business highlights
Se habla espanol
Emergency services offered
25 years of experience
Services we offer
AC, AC Repair, Air Conditioning Installation, Heating Installation, Hvac, Peace of Mind Guarantee. Indoor Air Quality., air conditioning & air filtration. Heating Repair, air conditioning repair, cleaning & safety inspections of furnace, drain cleaning, furnace repair, heating and air conditioning, heating and cooling, replacement, residential maintenance, tune-up
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6229 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 2% | ||
| 4% | ||
| 3% |
Showing 126-150 of 229 reviews
JOSEPH D.
May 2014
Everything went well. Our serviceman, Andy Marquez, was polite and knowledgeable. He replaced a motor in the A/C unit that draws the heat away from the compressor.
Response from Service Champions Plumbing, Heating & AC
"We appreciate hearing about Andy's visit to your home. Andy, along with all of our techicians, pride themselves on their expertise and professionalism. Thank you for choosing Service Champions Heating and Air Conditioning."
Harold W.
Apr 2014
It went very well with Service Champions Heating & Air Conditioning.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your experience with Service Champions. We are very pleased to hear that we were part of your home remodel and that the experience was a positive one. We appreciate you choosing Service Champions Heating & Air Conditioning."
Nolen D.
Apr 2014
It went very well.
Response from Service Champions Plumbing, Heating & AC
"We are truly pleased to hear of the professionalism and knowledge our technician demonstrated while at your home for your service. All of our technicians are very proud to possess a high level of technical expertise with kindness and respect. Thank you for choosing Service Champions Heating & Air Conditioning."
NANCY S.
Apr 2014
They had 3 guys who got right to it - they knew what they were doing. They arrived a few minutes late but finishd on schedule. The house was new when we moved in around January 1973. Right now the new euipment that they installed is MUCH better than the original equipment, ie the air flow is much smoother and the heat is much more distributed. These guys did the complete job in one day.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your installation experience with Service Champions. We understand that installing a new system and ducting is a large undertaking. We are very proud knowing our installers took excellent care in completing the installation timely while providing the highest quality of equipment to ensure your comfort. Thank you for choosing Service Champions Heating & Air Conditioning."
Brian W.
Mar 2014
They beat the price of Avis Heating & Air, which had performed the price previously, and the technician didn't try to up-sell me into getting a whole replacement unit like the Avis rep. did. The only drawback was there was kind of a hard sell to get me into their regular service program which requires a monthly fee. I didn't bite...A subsequent issue arose later that summer when my condensate pump went out and flooded my living room ceiling. Due to excessive demand, they couldn't get a tech out and would have charged an arm & a leg to fix it. I ended up buying a new condensate pump myself and having an independent contractor my electrician recommended install it.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your experience with Service Champions. We greatly appreciate your feedback and are sorry to hear of the experience related to the delay in getting a technician to you for your repair. Additionally, although there are great benefits to being a Champs Rewards member, we absolutely respect any decision our client makes. We hope to have the opportunity to regain your trust in us. We look forward to working with you and having the pleasure of returning to your home."
Carol L.
Mar 2014
After we bought the units we signed up with Service Champions to keep the new ones up and running. They come twice a year to service them. We've found their people to be very courteous & helpful.
Response from Service Champions Plumbing, Heating & AC
"Some of our core values include our professionalism, respect and integrity when we are providing the highest quality technical expertise and customer service. We are proud to hear of your experience and thank you for choosing Service Champions Heating & Air Conditioning for your comfort needs."
Stephanie H.
Feb 2014
Tony, our service person was great! He was polite, friendly, and supportive. He came back a week later to tweak the opening and stayed to make sure the temperature in the hall and in the room was perfect and still assured us that should we desire it, he'd be happy to tweak it again. Again at no charge. We pay a monthly membership fee and we get great service and a discount on any parts or products we may need. They have been Our Service Chapions for the last 8 or so years and we are very happy.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your experince with Service Champions. Ensuring your system is working properly with the highest level of expertise while being professional, informative and respectful are the cornerstones of our core values. We are pleased to know Tony demonstrated those core values so very well."
Nicholas M.
Feb 2014
Pros: Customer service, same-day visit, cost, courtesy, ease of use.
Cons: None.
Would use again: Yes, absolutely
The details:
This is my first review and couldn't be happier. I called Service Champions because my gas furnace wasn't turning on. I changed the batteries in the thermostat, changed the filter and even unplugged it and plugged it back in, still no dice. Wasn't too pleased about having to call someone out but what are you gonna do. I called in and spoke with Roddy. Real nice guy. He coached me through what the cost of a visit would be, $67 or so, and that if any work was done the $67 would go towards the full cost of any replacement parts, etc. They were very prompt, scheduled a same day visit no problem, and showed up on time. I was a few minutes late getting home through traffic but my tech was smiling and friendly none-the-less having to wait a few minutes on me. Added bonus they called me 30 minutes before he arrived so I knew when to leave work, good for us that have to manage our work/life balance.
Something I noticed throughout the visit they are very mindful to provide the best customer service and man they walked the walk.
So Aaron Warner was my technician and did a fabulous job. Aaron was very kind, courteous, and knowledgeable about his trade craft. He even wore booties so he didn?t get my floor dirty and put down his own floor mat at the front door to wipe his shoes off even when I told him he didn?t have to. I explained the problem and he had my unit open and got right to the troubleshooting. He ran a full diagnostic and had the problem identified in no time flat. After finding a faulty valve and explaining the options, we agreed on the solution, he gathered the parts from his van and he had it back together and working just in time for my wife to walk in and feel the nice warm air again. Even after my wife got home and started asking all the same questions Aaron kindly answered all her questions again as I rolled my eyes.
Five star service.
Cons: None.
Would use again: Yes, absolutely
The details:
This is my first review and couldn't be happier. I called Service Champions because my gas furnace wasn't turning on. I changed the batteries in the thermostat, changed the filter and even unplugged it and plugged it back in, still no dice. Wasn't too pleased about having to call someone out but what are you gonna do. I called in and spoke with Roddy. Real nice guy. He coached me through what the cost of a visit would be, $67 or so, and that if any work was done the $67 would go towards the full cost of any replacement parts, etc. They were very prompt, scheduled a same day visit no problem, and showed up on time. I was a few minutes late getting home through traffic but my tech was smiling and friendly none-the-less having to wait a few minutes on me. Added bonus they called me 30 minutes before he arrived so I knew when to leave work, good for us that have to manage our work/life balance.
Something I noticed throughout the visit they are very mindful to provide the best customer service and man they walked the walk.
So Aaron Warner was my technician and did a fabulous job. Aaron was very kind, courteous, and knowledgeable about his trade craft. He even wore booties so he didn?t get my floor dirty and put down his own floor mat at the front door to wipe his shoes off even when I told him he didn?t have to. I explained the problem and he had my unit open and got right to the troubleshooting. He ran a full diagnostic and had the problem identified in no time flat. After finding a faulty valve and explaining the options, we agreed on the solution, he gathered the parts from his van and he had it back together and working just in time for my wife to walk in and feel the nice warm air again. Even after my wife got home and started asking all the same questions Aaron kindly answered all her questions again as I rolled my eyes.
Five star service.
Response from Service Champions Plumbing, Heating & AC
"As our name indicates, we strive to be the champions in service at all times. Aaron, along with all of our professionally trained technicians and installers, take great pride in working with our clients to ensure they are given all information about their system. This all while being professional, respectful and considerate of your property. We are very pleased that you have shared your experience. Thank you for choosing Service Champions for your comfort needs."
Trish T.
Feb 2014
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Response from Service Champions Plumbing, Heating & AC
"Thank you for providing your feedback on Service Champions. We are very proud of the level of technical service and customer satisfaction we provide and are happy that you have chosen Service Champions for your comfort needs."
JESS P.
Jan 2014
AFTER they had given us a quote and started the work, they began telling us that all of our ducting needed to be replaced, and our electric panel wasn't up to code. It took FOUR visits by the county inspector before he would approve the panel they put in, and they just left the old panel sitting on the wall. The hole in the wall where they removed our old A/C unit was left open until I yelled at them, as they had promised to seal the wall.
They gave us a huge, oversized condenser which was so large we had to put it in our patio instead of on the side of the house, yet the HVAC unit itself is undersized. Our neighbors have a house the same size as ours, with a larger HVAC and a condenser half the size, thirty years old, that works better than our new system.
The AC didn't work from day one. They made three trips back and each time, the rep turned on the AC, put a thermometer up to it, and declared the system working. But after 2 or 3 minutes, when the cold air from the ducts had blown out, it began blowing hot air which it sucked up from outside. We had someone from another company come and run dye through the system, and he found a huge leak at a joint that hadn't been welded properly. We had gone through a very hot August, average indoor temp of 86 degrees.
The company president came out and accused us of having someone come in and create a hole so we could get out of paying for the system!!! We had other family members here who have dealt with construction and home improvement, and after they argued with these jerks, the hole got welded up. Unfortunately, we are stuck with an inefficient system and will never call them for warranty/repairs.
They even had the gaul to insist that we remove bad reviews from the Better Business Bureau website! We didn't. And now that we are on Angie's List, we can vent a little more. Stay away from this bad-news company !
They gave us a huge, oversized condenser which was so large we had to put it in our patio instead of on the side of the house, yet the HVAC unit itself is undersized. Our neighbors have a house the same size as ours, with a larger HVAC and a condenser half the size, thirty years old, that works better than our new system.
The AC didn't work from day one. They made three trips back and each time, the rep turned on the AC, put a thermometer up to it, and declared the system working. But after 2 or 3 minutes, when the cold air from the ducts had blown out, it began blowing hot air which it sucked up from outside. We had someone from another company come and run dye through the system, and he found a huge leak at a joint that hadn't been welded properly. We had gone through a very hot August, average indoor temp of 86 degrees.
The company president came out and accused us of having someone come in and create a hole so we could get out of paying for the system!!! We had other family members here who have dealt with construction and home improvement, and after they argued with these jerks, the hole got welded up. Unfortunately, we are stuck with an inefficient system and will never call them for warranty/repairs.
They even had the gaul to insist that we remove bad reviews from the Better Business Bureau website! We didn't. And now that we are on Angie's List, we can vent a little more. Stay away from this bad-news company !
Response from Service Champions Plumbing, Heating & AC
"We are troubled to hear of your experience with Service Champions back in 2007, and regretful that is was not a more positive one. Our records show your installation was completed in March, 2007. Unfortunately, we did encounter challenges with ensuring adequate cooling and ventilation through your home. In consideration of this, we replaced your ducting at no charge in July, 2007. We recognize that throughout the process of installing your system and ducts, there were some challenging circumstances. One of our core values is accountability, which we hope to have demonstrated by performing an additional installation at no charge. As with all of our customers, when issues arise, we will do all we can to ensure all aspects of your equipment and ducting are working to your satisfaction."
Angelina C.
Jan 2014
They talked me through the process of picking out the best unit for my home. I felt the price was a little high, but we wanted a slimmer unit so that might be the cause. They do provide first-class brands, but I felt I could of done just as well with a middle-range unit. I felt like they did a bait and switch with me too. They implied I had a free maintence service, but when I called them they said I had to pay extra. Due to this, I have turned to other companies for my unit maitenance needs.
Response from Service Champions Plumbing, Heating & AC
"We appreciate your feedback and apologize for your experience. Our records show we installed your system and ducting in March, 2009. We pride ourselves on our level of service, warranty follow-up and technical skill, which is unsurpassed in the industry. Although our maintenance program is not free, we stand by every installation and repair regardless of membership status, and guarantee 100% satisfaction. We hope in the future you will give us an opportunity to return to your home."
Jan D.
Jan 2014
Service Champions were fast, efficient and the workers were friendly.
Response from Service Champions Plumbing, Heating & AC
"All our technicians are proud to be the best in the industry - not only in their expertise, but high standards of customer service, integrity and professionalism. Thank you for sharing your experience and choosing Service Champions for your comfort needs."
Barbara O.
Jan 2014
unknown
Response from Service Champions Plumbing, Heating & AC
"Our organization is based on seven core values which include integrity, respect, accountability and compassion. We are so pleased to hear that these values are evident with each encounter you have with our technical staff as well as our office and administrative staff. We take great pride in these values and ensuring our clients are 100% satisfied with each visit and call. Thank you for choosing Service Champions Heating & Air Conditioning."
EMIKO S.
Jan 2014
They always do a good job. The service turned out fine.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your pleasure with our conitinued service. Our technicians pride themselves on providing the highest quality of service with a professional, kind approach. We are pleased you have chosen Service Champions Heating & Air Conditioning."
Joerg F.
Jan 2014
I think the techs did a good job in explaining what they're doing. They took pics on what the heater looked like pulled apart, as well as what to look for. The contract gives me the confidence to run my system a little bit longer - it's 30 years old and on its last leg.
Response from Service Champions Plumbing, Heating & AC
"We view each service call as a partnership with our homeowners in working with them and informing them of any issues with their equipment. This provides valuable information so they can make informed decisions, as needed. We are pleased to have been such a partner with you and your family. We look forward to continued service of your equipment. Thank you for choosing Service Champions Heating & Air Conditioning for your comfort needs."
Collin S.
Jan 2014
They do a fantastic job. We have been using their services for three years. They always arrive as scheduled.
Response from Service Champions Plumbing, Heating & AC
"Respecting and valuing our customers' time is very important, and that means arriving as promised. This is just one aspect of ensuring our customers are 100% satisfied with each encounter. Thank you for choosing Service Champions for your comfort needs."
Alvin B.
Jan 2014
The service tuned out very well. We have used their services for a number of years. They have always been professional and do excellent work.
Response from Service Champions Plumbing, Heating & AC
"Professionalism with quality performance is an aspect of our field technicians' performance that is taken very seriously. We are pleased to know you have had such positive experiences over the years. Ensuring that all of our clients are 100% satisfied is our #1 goal. Thank you for choosing Service Champions Heating & Air Conditioning."
Michael H.
Jan 2014
They did an excellent job. They had great customer service, did the job well and we were very pleased. I liked them so much I signed up for an annual service agreement with them.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your experiences with Service Champions Heating & Air Conditioning. Part of our core value system are integrity and accountability which all of our technicians take great pride in. We are very pleased to know we provided a superior experience. We look forward continuing to service your comfort needs."
Robin B.
Jan 2014
I had called the provider out because my furnace had made a terrible noise and the fan was revving until I had unplugged the unit. When the service men came out, they could not find any problems. The men checked and cleaned everything. No noise and works perfectly.
Response from Service Champions Plumbing, Heating & AC
"We are very appreciative of your feedback from your experience with Service Champions. Taking the time to ensure your equipment is working safely and efficiently is something our technicians take great pride in. We are pleased to know we addressed your issue and you were pleased with the experience. Thank you for choosing Service Champions Heating & Air Conditioning for your comfort needs."
Carol B.
Jan 2014
They say we need new ducts because there are leaks at the seams. After the first of the year, we will receive an estimate. It will depend on the price as to whether or not we have the work done. The duct were replaced a few years ago. To replace them again would be a financial burden as we are on social security. We'll see what they come up with. They replaced the furnace and air conditioner a little over three years ago. I think that the price was a little steep at $10,000. However, their service and professionalism is beyond reproach.
Response from Service Champions Plumbing, Heating & AC
"We appreciate you taking the time to speak with us with regards to your feedback. We value our club members and always strive for 100% satisfaction. We look forward to working side by side with you to achieve an affordable price that fits your budget when you’re ready to discuss your ductwork options. Your comfort and health is our top priority."
Jared H.
Dec 2013
Out heater went out right as winter came along. We called Service Champion and scheduled someone to come out the next day or if there was a cancellation they will let is know. About two hours after that the front office called saying one of their techs got done early and is able to come over. When the tech arrived he was very friendly and professional. Told him the problem and he did a few test and found the problem within minutes. He showed me all the options for repairs. He showed me their Champs Reward program. If I became a member they work would be life time warranty. That just about sold me there! So went ahead and had the repair done, he replaced a part and removed the fan cleaned it and repacked it. Now the Hester works great! He also did a small token and gave us a new filter. Had such a great experience that today we had another guy from Service Champion come out today and give us a quote on removing our old asbestos vents and installing new ones, which we will most likely hire. Out of the two techs and few office people we talked to, EVERYONE has been super nice and friendly. I would without a doubt refer them to any friend or family
Response from Service Champions Plumbing, Heating & AC
"We understand that it can be frustrating to have your system go out right when the weather is changing. We are very pleased to hear of the positive experience you had and the level of professionalism and kindness in which we took care of you and your family. Thank you for choosing Service Champions Heating & Air Conditioning for your comfort needs."
Philip R.
Dec 2013
Excellent all-around. I used them once before for A/C service with the same results.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your positive experience with Service Champions. One of the cornerstones of our organization is providing a consistent level of professionalism and technical skill with each and every visit. We take great pride in providing the utmost customer service experience with each encounter. Thank you again for choosing Service Champions Heating & Air Conditioning."
Jason W.
Oct 2013
It worked out real well. They were here for a few hours. The gentleman who came out to my house was a former marine and he was outstanding. He went the extra mile. I signed up for regular maintenance. They will come out once every 6 months for about $15 per month. I feel that is reasonable. Overall, they were very accommodating to my needs. They treat your house well. They put on the booties before coming in. They were very polite and respectful.
Response from Service Champions Plumbing, Heating & AC
"Thank you sharing your positive experience with Service Champions. Not only do we pride ourselves on the highest quality of service and expertise, we also believe that respecting our customer’s home and leaving them better than when we arrived is equally important. Thank you for choosing Service Champions Heating and Air Conditioning."
Jan D.
Oct 2013
They were on time. They inspected every part of the A/C unit. Cleaned and fixed what needed to be cleaned and fixed. Added freeon. Very through. Nice, knowledgeable service tech. I have them take care of all my heating and A/C maintanence & repairs.
Response from Service Champions Plumbing, Heating & AC
"Thank you for sharing your experience with Service Champions. We respecf the busy schedules of our customer's and do all that is possible to ensure a timely arrival as well as providing complete service in one visit in most instances. Our technicians are professionally trained and certified and take great pride in the level of service they provide. Thank you for choosing Service Champions Heating and Air Conditioning."
Suzanne N.
Sep 2013
Tech would not listen to ne when I told him the unit had a slow leak and was naking noise because it was oyt of Freon. Spent all day and replaced a unneeded part costing $250. Still couldn't get it to work right AND STILL HAD NOT CHECKED FREON LEVEL. He called his Super and they both came the next day. Told the super to check Freon levels. Wouldn't believe me. Half hour later he tells me it's out of Freon. He comp'd ne for the part and added 6 pounds of Freon ! $90+ per pound. Mosr places charge $35 per. He added dye to it to locate the leak and I was to call them to cone back later to find & repair leak at over another $1000. NO THANKS. These folks are very polite and nice but way over peiced.
Response from Service Champions Plumbing, Heating & AC
"We sincerely apologize for the challenges you encountered. Although we understand your concern related to pricing, Service Champions pricing is based on upfront, per job pricing that includes full warranty for labor and parts provided by a certified, background checked technician. At Service Champions, we don’t cut corners. It is imperative to us that we provide that highest level of service which at times includes service managers to ensure the optimum diagnosis and resolution. Your feedback is important to us as we continue to strive to be the best in the industry, and continue to make changes and adjustments within the company to reach this goal."
Licensing
State Contractor License Requirements
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FAQ
Service Champions Plumbing, Heating & AC is currently rated 4.6 overall out of 5.
Service Champions Plumbing, Heating & AC accepts the following forms of payment: CreditCard
Yes, Service Champions Plumbing, Heating & AC offers free project estimates.
No, Service Champions Plumbing, Heating & AC does not offer eco-friendly accreditations.
No, Service Champions Plumbing, Heating & AC does not offer a senior discount.
Yes, Service Champions Plumbing, Heating & AC offers emergency services.
No, Service Champions Plumbing, Heating & AC does not offer warranties.