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Bug Central

Founded 1989 • With Angi since August 2008

4.4

(11) Verified Reviews

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Business Details

Phone Number

Address

101 W. Central Ave. #345

Brea, CA 92821

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Description

Bug Central Termite and Pest Control has been serving Southern California for over 20 years. We've built our company by serving our customers with honesty, excellent service, and dependability. Bug Central is committed to offering cost effective GREEN solutions for termite control and pest control

Verified Reviews

A few reviews for this pro...
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MARIAN W.
4.0
03/22/2016
unknown
Description of Work
They did termite and termite damage replacement.
Category
pest control
PAUL J.
5.0
04/30/2015
unknown
Description of Work
I've had Bug Central take care of my termite needs in the past with everything going really well. This time I wanted them to do an inspection of a condo that I was interested in. Scott got me scheduled NEXT DAY! Inspector showed up on time and thoroughly inspected the property. Scott went over the inspection with me over the phone and a formal report followed w/i a few days. There were a couple of outside structures that showed signs of issues that the agent claimed would be the responsibility of the HOA, but Scott went over the remedies so I knew what was involved. Overall, another great experience with Bug Central.
Category
pest control
Andrew H.
5.0
01/24/2015
On the seller side, they did all the wood trim removal and replacement and treatment, they do not sub out. On the buyer side, they were totally responsive to returning to treat areas, previously called out on the report, and re-treating as necessary. They do not tent, unless absolutely necessary. They explained that treating is preferable whenever possible as it prevents future infestations in the area and that while tenting kills the bugs, it provides no after tenting prevention. Once the warranty is up for the work already done, we are signing up with the annual service. They are priced competitively.
Description of Work
We bought our house in 2014. Bug Central did the termite damage repair for the seller. We had them out several times after to clear out new infestations, all under warranty. We did a complete remodel and had Bug Central treat all the exposed beams and treat the new patio for sub-terranian termites. They were priced very competitively with other companies. Scott Clem was our rep and was very professional. Our neighbors saw the work and price and dumped their termite control company and signed up with Bug Central.
Category
pest control
Ralph B.
5.0
04/04/2012
There was some dry rott they had to repair. They treated for subterrain termites. They were on time and it worked out as expected. They did a real good job.
Description of Work
I used their services for pest control.
Category
pest control

Service Provider Response

Thanks for the great report, we'll make sure to acknowledge the team members on your job at our next monthly training meeting.
JOSEPH C J.
1.0
10/26/2011
It was a waste of time and money. AWFUL!
Description of Work
I contacted the company for termite problems and a serious pest infestation. The initial inspector was prompt and polite. I got the report regarding termites and authorized the work. It was done promptly. Two weeks later I discovered that the inspector had missed more that 2/3rds of the easily found termite infestations. I made a number of attempts to arrange for a pest inspection: calls were not returned, appointments were missed. When an inspector finally arrived it was very superficial. When I spoke with the manager about the unreturned called and missed appointments, he told me that they had been very busy but NEVER APOLOGIZED! They were basically indifferent. DO NOT USE THIS COMPANY!
Category
pest control

Service Provider Response

At Bug Central we are committed to 100% customer satisfaction. We don't collect payment until our customers are completely satisfied with the work we perform and we stand behind every job that we complete. So it's extremely rare for someone to give us this kind of negative press. This review is confusing because the home owner is mixing two different jobs into one review. Termite and repair work that he hired us to do and paid us for when we completed the work and another job that he went with another company because he didn't like our quote to deal with a rodent problem. In short, I contacted this customer personally to address all of the issues. I apologized as the president of the company for any inconveniences that he experienced and offered to come to the property personally to review his complaint and resolve any issues. I also reviewed all the facts presented by the home owner and discussed the areas where we could improve with the management team overseeing the service area. We service hundreds of homes every month and there is always room for improvement. We appreciate every review good or bad and we will use the information to help us meet the need needs of our customers in the future.
Steve R.
4.0
06/20/2011
I was happy with them. They had a good price and they offered the same thing. It seems like all of the bugs are dead and none of us were dead so it was pretty good.
Description of Work
Bug Central came out about a year ago, tented the house and fumigated the whole thing.
Category
pest control

Service Provider Response

Thanks for the excellent review. It's been a year and no termites. We always do our best to do the job right the first time.
STACY L.
4.0
04/28/2011
After three estimates from companies rated high on Angie's List, we are using Termite Terry. Bug Central cost more, didn't provide any warranties, customer references or a detailed estimate. Other than the cost, we wouldn't know what to expect.
Description of Work
Jason Scott called a couple days after an email request. He was pretty booked, so we waited a week for the estimate but no big deal since we've been living with termites for a long time. He spent about half an hour at the home. I had to show him the areas infected with termites and he just measured the house without asking too many questions or providing any info on the process. We got the estimate that day for fumigation and subterranean termites in our sunken living room. The estimate wasn't detailed at all, didn't provide any warranties and was pretty void of pertinent info to make a sound decision – it simply listed the areas and price. He also didn't explain the process or products that would be used. I imagine they give many estimates and get burned out delivering the same message. The breakdown: Fumigation of a 2,600 sf house, no warranty: $2,963 Treat subterranean termites in living room, no warranty: $885
Category
pest control

Service Provider Response

At Bug Central we are committed to 100% customer satisfaction. All of our work is always guaranteed and our fumigations are guaranteed for 3 full years. We have thousands of happy customers throughout Southern California and we readily supply referrals to anyone that requests them. We encourage you to contact our customer service department if your expectations have not been met and we will always do our best to earn your business and confidence. We hope that all went well with your extermination work and we would welcome the opportunity to service you in the future.
Keith B.
5.0
03/10/2011
This went very well and the cost was accurate.
Description of Work
Bug Central treated the fascia board and shed outside my new house for termites. Also sprayed the perimeter for pest.
Category
pest control
GITA E.
5.0
10/18/2010
They were very good. I have recommended them to people. I need to have them come out again. They were on time and efficient. There was a part that did not work in the garage and they told me to call them and have them come back if I have further issues. You get a good feeling from the whole company.
Description of Work
They did some termite work.
Category
pest control
Beth H.
5.0
08/17/2010
I was beyond impressed with Mark and Central Termite. Our house had termites because fumigation was handled badly during escrow. Mark negotiated with the prior company for them to pay for the fumigation and wood replacement costs. Everything went very smoothly and Mark was a professional and a gentleman throughout.
Description of Work
Tenting and fumigation of house, wood replacement.
Category
pest control
Jim L.
5.0
08/01/2008
Wonderful. Everything was clockwork as soon as we gave the OK to start work. The crew was punctual and professional. They took pride in their work. They always cleaned up after each day's work. We never had any worries or doubts. Overall, it was a very positive experience. We definitely would use their service again and highly recommend to others looking for a competent termite company.
Description of Work
Services included replacing damaged wood members, treating soil with slab injection and total fumigation.
Category
pest control

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Pest Control
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Complete termite control specializing in eco-friendly treatments. Pest control services for ants, bees, wasps, cockroaches, crickets, fleas, moths, spiders & bed bugs and more.

    Services Not Offered

    Bug Central does not offer wild animal trapping services.

    Frequently Asked Questions & Answers about Bug Central

    How is Bug Central overall rated?

    Bug Central is currently rated 4.4 overall out of 5.

    What days are Bug Central open?

    Bug Central is open:

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: Closed

    What payment options does Bug Central provide

    Bug Central accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Bug Central offer free estimates?

    Yes, Bug Central offers free project estimates.

    Does Bug Central offer eco-friendly accreditations?

    No, Bug Central does not offer eco-friendly accreditations.

    Does Bug Central offer a senior discount?

    No, Bug Central does not offer a senior discount.

    Does Bug Central offer emergency services?

    Yes, Bug Central offers emergency services.

    Are warranties offered by Bug Central?

    Yes, Bug Central offers warranties.

    What services does Bug Central offer?

    Bug Central offers the following services: Complete termite control specializing in eco-friendly treatments. Pest control services for ants, bees, wasps, cockroaches, crickets, fleas, moths, spiders & bed bugs and more.

    Are there any services Bug Central does not offer?

    Bug Central does not offer wild animal trapping services.