Oak Plumbing

Checked structural plumbing and .was able to fix front yard drip with wrench but was not able to find primary shut off valve to make further repairs. When we get house plan from county will schedule repiping and modifaction of original plumbing so we can continue our remodel.

These guys arrive ready to work ! Job is done and done well.

The plumber used his professional judgement to save me another faucet purchase.

We are very favorably impressed by the performance and customer service of Oak Plumbing. We hired them to re-pipe our broken sewer line from near our front door to the middle of the street, a Concord city requirement. This involved 65 feet of pipe and about 6 feet down in the street, including support beams to protect the workers. Initially we were impressed by the quality of customer service by the person who answers the office phone. After setting up an appointment for a camera inspection we received follow-up phone calls and were texted a picture of the person who would be coming to our door. This alone inspired confidence in the company. The person turned out to be Danny – an extremely knowledgeable plumber who walked me through the camera inspection, explained the proposed repairs and answered all my questions in great detail. He wrote up a repair plan which I signed, then we scheduled the repair for the following week. Concord requires quite a few permits and inspections, so those arrangements had to be in place before any work would start. Oak Plumbing took care of all this. I informed the neighbors on our street about the forthcoming noise and possible street closure. The day the repair was planned, Danny arrived early, again asked if I had any concerns, and carefully monitored the work throughout the day from 8 through 4:30. Our concrete was cut, a large hole in the street asphalt was cut, the pipes were threaded through, a new Christy box brought us up to code, the concrete was replaced and the asphalt replaced. All the markings for PG&E and CCWD were then removed. Danny took “before and after” pictures which are now in our files documenting the work. He reviewed the final paperwork with me, again answered my questions, and asked if there was anything the company could have done to better the experience. The entire experience went very smoothly. These people clearly know their business and have honed their performance to a tightly choreographed dance. Clean efficient, simple, and elegant. Danny in particular really made the (rather expensive) experience a pleasure to behold, and a relief to have completed. His calm, confidence and expertise are exactly what we were looking for.

They were great

Arrived on schedule. Was able to quote the job, purchase and install the toilet within 3 hrs of arrival. Very neat. Overall great experience.

We had a very expereinced, knowledgable plumber . He inspired trust and confidence. He was able to diagnoise the problem quickly and effectively. We would use him again. He was also very pleasant, great customer service, provided us with great information that we are very grateful for. Will be calling again. Thank you.

Trustworthy

Very happy with Oak Plumbing. I need tree different things done and they were fast, professional and very clean. Danny was the plumber and he was great!

On time. Very helpful; showed me everything he was doing. Would call again in a heartbeat. Stanley was my technician. Very friendly.

Stan who did our job was excellent and I would definitely hire Oak Plumbing again. I rated "value for the money" as a 4 because I have no way of knowing whether the price was high or low although it seemed reasonable at the time.

High degree of customer service. Central office response within 1-1.5 hrs. Evaluator on site , within hrs. Work complete with highest quality of Technical evaluation, and high customer interaction, next day. Use this firm with high confidence.

Very helpful and knowledgeable people to work with.

Very expensive but fixed leak in water heater.

Nothing

Prompt & courteous.

Had other plumbers mess up these guys helped me save money.

Very informative and kept me informed as to what he was doing. Did not proceed without my approval and thorough understanding.

The person who came (I believe his name was Mike) was very professional as well as knowledgeable. He arrived on time, quickly assessed the two projects I had in mind and gave me a price. Pricing for one of the two small projects was in line with my expectations while the second wasn't. We agreed on the price for project one and he proceeded to effectively complete the job. As an added bonus I had the opportunity to ask him about other projects.

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Prompt, courteous, efficient, clear contract agreement. Damarus was the plumber assigned this project. He replaced 40 year old bathroom fixture valves and connections plus those for a new basin. His experience was evident and he performed in a friendly manner. I would hire them again!

Da Marcus was very professional.

QUALITY WILL SHOW IN TIME WITH SERVICE BEING A SUCCESSFUL REPAIR

Prompt, courteous service. Ve.ry Professional. James was a pleasure to work with. We are using Oak Plumbing again today.

The company we great at communicating time and Stan was very knowledgeable about the items that needed work.