Oak Plumbing

Prompt and courteous service.

The job was done well, plumber was respectful and hard worker

Quick response and very professional. We had a non-emergency issue. The technician called when they said they would when they were on their way, and they were able to give me an estimate and complete the work quickly. Already planning to hire them again for another project.

Very professional, quick and easy to work with!! They easily fixed the problem!!

Quick response and courteous. For a non-emergency issue I got a call and work completed in about 3 hours

Our plumber, Johnny discovered all kinds of issues with how our builder installed the toilet that we had discovered a leak with. He made arrangements to return to perform all the repairs so that it fit our availability on the spot. When he returned he did a thorough, professional job on the necessary repairs. Throughout our involvement with the work being done, Johnny was a complete professional...both polite and personable. We were completely happy with the service we were given, and very impressed in the service provided by Oak, through their plumber.

The 2 plumbers that came to my house were very friendly and did a good job fixing my leaking pipe. But, I also felt they knew they had me in a tough situation and charged a very high price for this amount of work. After the plumber left I realized that it was very possible that the reason for the leak was that this pipe was not secured to the wall and could be disturbed by movement from the outside hose bib. I called the office and told them of this situation and felt that the plumber should come back and secure this pipe. The office lady said she would tell her supervisor. Oak plumbing contacted me concerning this issue and then came back and secured the pipe as needed. I was impressed that they followed up which made for a happy customer.

The only reason Oak Plumbing is receiving two stars is that both plumbers that were assigned to us over the course of two weeks (for a few VERY basic projects) were courteous, positive, and generally respectful of us and our home. It is unbelievably amazing that the other reviews are positive, folks. Sit back - and ENJOY! The first plumber assigned to us talked a really big game about how good he was and that he was studying for his Master Plumber exam in December. Well, he needs to keep studying. While I recognize everyone has a bad day, he had a bad two weeks until we had to call Oak to fire him and replace him with another plumber. We needed him to replace a shower cartridge, two sink pop-ups, a shower door seal/weatherstrip, some sink basin caulking, and flush our tankless water heater (routine maintenance). Over the course of two separate home visits, he was ONLY able to successfully and efficiently accomplish caulking of sink basins and fix a slow drip in our laundry room sink. He claimed he wanted to do everything in one day, so he wanted to return in two days time. In the meantime, rather than trying to decipher what brand sink faucets we had, he encouraged us to simply replace them with new faucets. He said refurbishing existing faucets can be more expensive than simply buying new ones. We believed him. Well, if he actually would have attempted to decipher what brand they were (Rohl - VERY EXPENSIVE), he would know they are over $500 faucets, and getting new parts would be significantly less expensive than buying new, similar faucets to match our bathroom. Not to mention, Rohl has a lifetime warranty on parts. After five minutes of online research, we called Rohl. They apologized to us and sent us three sets of brand new cartridges free of charge (one for each of our three-piece, widespread faucets). When he FINALLY came back for the second visit (four hours late, even though Dispatch told me he would only be two hours late), he also realized he had the wrong shower cartridge and the wrong shower door weatherstrip. Would not you want to take measurements or pictures ahead of time? He attempted to "fix" one pop-up system but they actually got worse!! The plungers would not open or shut. Should not a plumber test them first? He got grease and crud on his hands and dusted them off in our Master toilet - and did not even flush! Once we fired him, I was told I'd get a call from the Operations Supervisor, Ariel, the following Monday. I never heard from him, so I called Oak on Tuesday demanding a call-back within two hours. He finally called and did not even apologize. He told me he was going to assign a Master Plumber to the job and that he would show up at 8 AM on Thursday. At 8:56 AM, Ariel finally called me saying the plumber could not come for personal reasons, but that he would DEFINITELY be there Friday. On Friday, a completely different plumber showed up and Ariel never even bothered to tell me it was going to be a different plumber. It turns out, Andrew is the only employee we worked with who actually should not be fired. Once the job was finally completed, I was called to collect payment without even getting an invoice, which I then had to request. Except when I called them back, their VOICEMAIL BOX IS FULL - and they didn't even know it! The invoice included a line item for a $49 evaluation fee, which clearly indicated was to be waived if Oak Plumbing won the job - which they did. So...I had to remind them to take that off the bill. The attention to detail, communication among employees at all levels, general competency, and customer service is EXTREMELY POOR. In fact, on their corporate business card is a nice little catchphrase: *Bringing customer service back to plumbing.* WHAT A JOKE!! They also wanted to charge almost $300 to snake a bathroom sink - so we had our handyman do it f...

I thought they were expensive, more expensive than I had anticipated, but I liked the person who came for the estimate and liked the one that did the work, so I accepted their estimate. I had a slight problem with one part of the work that was done and they will come to fix it when they get the right part, at no extra charge. They were very quick, also, to set up an appointment and get the work done.

Prompt service. Very satisfied with the work done. Senior discount appreciated but overall cost of repair seemed high.

The ACE plumber was knowledgeable and did a great job finding the overall problem causing the problem and fixing it. My problem now is he did not leave paperwork and pictures of the damage and am now having insurance company woes. I have called ACE but have received no reply.

Friendly and efficient. Great prices on services. Appreciate their willingness to communicate via messaging.

The plumber was a very nice guy and did a great job. When I went in to check when he was done, the floor and counter were completely clean of debris, boxes, the old faucets. It was quite amazing. It looked like my bathroom was cleaner than before he started. That was a pleasant surprise. They're expensive though, IMHO.

I don’t think they work in this area anymore

Plumber was nice, professional and was very reasonable in price for the service

Quick responsive service. Friendly staff. Overall great job!

Very courteous, prompt and helpful. Costs were higher than I expected but I had not comparison shopped

They quoted me a huge price and explained the work they said they were going to do. They said they had to rerun piping to do it right. They said they were going to have to do this all under the house. It sounded difficult and I was in a bind as I had no water for three days already. They wound up cutting a hole in my garage wall and replaced copper pipe with a plastic hose. It took approximately two hours and charged me 2400$. So they got water restored but I feel like they really ripped me off on the price

Had water shutoff valves and lines in bathroom replaced. Also had popup basin drain replaced (which recommended). The only issue I had was that the drain still had a minor drip. I fix that myself. Would I recommend them? I might give them a second chance since it was something that might not have easily detected right away.

technician did an excellent job. Andrew explained his procedure to me. and followed to a tee. great job

Nate took time to explain everything to me. He was very professional,showed what was wrong told me options for repairs and cleared my drain.