Spiteri's Complete Auto Service & Repair, Inc.
About us
FAMILY OWNED & OPERATED FOR OVER 30 YEARS! A+ rating with BBB and AAA Approved. Automotive repair could be thought of as taking your vehicle in for a check-up and Spiteri's can be trusted to have a great "bedside" manner - explaining procedures needed, prioritizing needs, employing mechanics that are trained & certified to work on your vehicle and staying current with computerized technical bulletins and classes.
Business highlights
Services we offer
AIR CONDITIONING, ALTERNATOR & STARTER, AUTO ELECTRIC, AXLES, BATTERIES, BRAKES, CARBURETOR, CATALYTIC CONVERTER, CLUTCH, COMPUTER DIAGNOSTIC, CRUISE CONTROL/POWER WINDOWS, CV JOINT, DRIVEABILITY, DRIVELINE, EMISSIONS & SMOG, EXHAUST SYSTEM, FRONT END, FUEL INJECTION, FUEL SYSTEM, GENERAL REPAIR, LAMP & SMOG CERTIFICATION., LUBE, OIL & TUNE, RADIATOR/COOLING SYSTEM, REAR END, STANDARD WELDING & FABRICATION, STATE BRAKE, SUSPENSION, TIRES, TRANSMISSION, WHEEL ALIGNMENT
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 2% |
"[Member Name Removed], Thank you for taking the time to rate us! We look forward to seeing you again for any of your automotive needs. ~Kathy"
"Thank you very much for the review. Your positive feedback means the world to us!"
"Thank you for bringing in your vehicle for service & brake work. We appreciate the time you took to write the review and rate us!"
"Thank you for your descriptive review and your A grade! We take pride in our work and our customer service and I am pleased that you noticed both. I'm happy to know that you had no problems with the RV during your trip! We look forward to seeing you again. Kathy Spiteri"
They charged for diagnostics and did not deduct the diagnostics fee from the service fee when I decided to have the leak fixed.
As a result of the diagnostics, they told me the problem was with the Oil Pan Gasket and proposed me with two solutions:
1) Replace the Oil Pan Gasket, which was very expensive, but would fix the problem
2) Tighten the bolts on the Oil Pan and add some silicon substance on the bolts, which was the cheaper solution.
They recommended the cheaper solution and I went for it. They told me they had tightened 20 bolts with the silicon substance.
After a week, the car was back to leaking oil again and took it back to Spiteri's.
They said they tightened the bolts again, but the leak was back after 2 days.
On the phone, Charlie told me that the problem might be with the main seal, which would be a costly fix.
At that point I gave up on Spiteri and decided to fix the problem myself.
After replacing the Oil Pan Gasket on my own, which I should have done to begin with and not be lazy, the leak was gone.
Lessons learned: Go for the solution that will 100% fix the problem, not for the halfway measures.
"Thank you for coming in [Member Name Removed]. We appreciate you taking the time to grade us - we know review sites are an important, active tool in prospective customers. Again, we appreciate your business and hope to help you in the future with any of your automotive needs. ~Kathy Spiteri"
"Thank you for taking the time to rate our company - in these days of online reviews acting as word-of-mouth it is so important to have great, up-to-date information for prospective customers looking for a reputable repair shop. We appreciate your business and your review! ~Kathy Spiteri"
"[Removed member name], Thank you so much for taking the time to grade us! I'm glad we met your expectations, and hope to see you again for your future automotive needs. ~Kathy"
"[Member name removed], Thank you so much for your positive review! I can certainly understand your frustration & am glad you were satisfied with our communication and service. It was great to have you mention how clean we try to keep our facility - too often people expect to find dirty, greasy Shops without a clean place to wait! We look forward to your continued business. ~Kathy"
"(removed member name), Please excuse my tardiness in responding to you. I want to thank you for taking the time to review us; especially for mentioning that we do try to separate what needs to be done immediately and what can wait, since budgets are a big part of everyone's life today. We value your business and look forward to helping you again with any of your automotive repairs. Kathy"
"Please forgive my tardiness in responding to your review. I want to thank you for taking the time to share your experience here. I'm glad everything was satisfactory with your smog check. I hope that if you do want to have the starting problem looked at, that you will return; although I do understand your wait since you have other cars you use more frequently. Again - we appreciate your business and your review. ~Kathy"
"Thank you for noticing our goal of making customer service one of our priorities!"
professional mechanics, refused AAA discount to use along with my coupon of 10% off
second time I used them - first time they seemed reseasonable
cost of this service was high end.
"Thank you for taking the time to review us [removed member name]. We appreciate your rating and we appreciate your business! ~Kathy"
I use them because A) They are close to my house and they gladly provide me promptly with rides home, B) They are extremely clean, professional and orderly, almost to a fault, as the check-in and check-out procedures take a while because they so thoroughly document the issues and explain things, C) In the almost 10 years I have been using them I (an automotive mechanical engineer) feel that they have always done professional work and that they are honest, D) They will work with you on the issue and try and get you the best deal on parts or determine a way to minimize the cost if you ask, and E) They are friendly and all seem to like being there, almost a family, and even remember your name....a little thing in the big scheme of things but nice nonetheless.
Lastly, they are not cheap...their hourly rate is approaching that of a dealer, so don't go here if you are looking for a cut-rate bargain. Life is too short to feel like you're being cheated or to suffer poor workmanship, so I'm willing to pay a reasonable amount for soundness of mind. About the only time I did compare quotes between the dealer and Spiteri's to replace the AC compressor on the Ford E350, Spiteri's did come in almost a thousand dollars cheaper. They do send out by mail a lot of coupons however, so you could try and use those.
"Thank you so much for your comprehensive review! We appreciate the time you took to write this. I am pleased that you recognize that you are not only getting good repair services, but also the value of your peace of mind with safety. We are very fortunate to have your support. Thank you again!"
"Thank you [member name removed] - we appreciate that you've taken the time to review us. I'm glad to know that everything was satisfactory to you and hope to see you in the future. ~Kathy"
hard, and they were determined to resolve the mechanical difficulty I had with
my Volvo sedan within a reasonable time.
The Spiteri mechanics? professionalism are definitely ?old school? in being courteous, honest, fair,
thorough in troubleshooting and following
up on the completed customer?s repair/service requests.
A special thanks to the entire Spiteri?s Complete Auto
Service, Inc staff for keeping me updated on the progress in resolving the
mechanical issues I was having with my Volvo sedan!
Thank you everybody at Spiteri?s Complete Auto Service!!!
Sincerely,
Adam
"Thank you for your thorough review [member name removed]. As it seems that online reviews are becoming the new 'word-of-mouth' referral, your thoroughness and positivity are truly appreciated by all of us here. We believe in good, 'old school' customer service and I'm glad you were treated well and were satisfied with our work. We look forward to seeing you again!"
"Thank you for taking the time to review us Ann. No matter what brings you to our Shop, we are interested in your experience and appreciate your feedback."
"Thank you for your review Bart. No matter how big or small the job, we like to know how our customers feel about the service they received. Your input is important to us."
"Thank you for your review. It sounds like you were happy with your service experience and we appreciate you spreading the word about us!"
I own a new car and in talking to the Service Writer at Spiteri's, I found that they can perform the checks and services required to keep the warranty valid.
I was impressed with how clean their service bays are, their thoroughness and attention to detail.
My wife commutes daily, so I decided to have it inspected by Spiteri's bumper -to-bumper. They found that the rear brakes needed to be adjusted, which despite being checked by another Shop three times, had never been repaired. Now my brake efficiency and pedal height is much better. They did a couple of other minor repairs and the car drives like new!
"Thank you for putting a great review online for us! All of us at Spiteri's are committed to making our customers feel well taken care of here ~ which means quality work, professional & courteous help and our customers being satisfied with the work done to their vehicles. Word of mouth is our best advertising, and you are helping us by sharing your experience ~ thank you again! ~Kathy"
Licensing
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