Sterling Van Lines
About us
Southern California Local (short distance) moving. California Long distance moving covering all of California. Any state long distance small moves (1 - 2 rooms).
Business highlights
Services we offer
In California - Local moving & storage facilities. Long distance small moves (1-2 rooms) from state to state anywhere
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 4% | ||
| 3% | ||
| 4% |
"Thank you so much for using our piano moving service and taking the time to review us. Sterling hopes to continue that kind of service. If you plan to move anything in the future, we hope you keep us in mind."
"This customer is totally correct. The actions of the driver of not calling and not showing up when he promised is absolutely unacceptable. The customer was compensated $233.00. We sincerely apologize and we know that this compensation does not remedy the situation. While we have many more success stories than complaints, there is no excuse for this and we have taken measures to prevent it in the future. We want to thank the customer for calling it to our attention."
"Well, this is a very upsetting report. This job completed over 9 months ago in early March of 2012. It should be known that at the time of this delivery we had no complaints whatsoever. There was no call or complaint that anyone in our office heard about. Had there been any evidence of damage this customer would have received a claim form rapidly and there would have been all possible effort to help her. Instead we are only now just discovering that this customer had a bad experience almost a year earlier? It is upsetting to be in a situation on Angie’s List where there are no safeguards against people embellishing and inventing things that are not true. We are very proud of our service record. Fact: The customer’s charges were $500.00 less than the actual estimate that she had to move. It took 4 men 2 days to pack and mover her household goods. She had a small home that was so full of boxes and clothes and furniture that no one could move around easily in the space. There was a lot of items to move. Fact: We did very little packing for this job. Most of the packing was for wardrobe boxes for clothes. Most of her items were packed by someone other than the moving company. She was definitely charged for the packing that we did do. In fact the packing charges were over $200.00 less than the estimated charges. Fact: At no time were our men standing around without something to do except for the time that the customer brought the men soda and water. So they get some drinks for a few minutes given them by the customer and then we get a complaint that they were standing around – almost a year later. Fact: The manager of the job is the lead driver who was present during the whole move. It is true that her boyfriend who was supposed to be there giving direction was not there until later during the move. Fact: She was not charged for any of her boxes that were put in our boxes to help speed up the move. Fact: She had a lot of packing to throw away. True – in any move where you have boxes and packing material, you will always have trash to throw away. Fact: Customer claims “many broken items” yet we have no (zero) evidence of anything broken at all and all of a sudden almost a year later we get a bad report on Angie’s List! Fact: The customer’s boyfriend who actually paid for the move had no complaints whatsoever. We called and talked with him to find out if he observed the same things as the customer and he did not and had nothing bad to say."
The cherry on top of all of this is that one of our items has not be delivered yet. It's been nearly 3 weeks. The first time I called they were very apologetic and they said they would give me a call back with an estimated delivery time. I waited 2 days- no call. I called them back and they said Tony would give me a call back with the estimated date. No call back. This happens at least 2-3 times more. I'm still waiting for a call back. Suffice to say, I don't think I'm ever going to see my desk again. And yes, I was charged for the delivery.
I can't be sure whether they have any intention of delivering it. My guess is they're just waiting for a delivery in my city so that they don't have to make the drive out there just for my desk. But they forget I've already paid for the services and it was THEIR mistake. If they're so opposed to making the drive, they should just ship it to me (which I've already suggested to them). And yes, I'm still waiting for their call back...
I should also note that I didn't have an Angie's List account prior to this. I signed up and paid money purely for the purposes of writing this review and getting this information out there to all you consumers looking for movers.
Our load was then taken to LA, where it was stored until it could be combined with other eastbound loads. Tony, the LA scheduler, and Dave, the transcontinental driver, kept us updated with the schedule. This was a complicated move and everything went well. There was only one damaged item: scratches and gouges on a large table which I believe was due to the complications of transferring part of the load to the Chicago area moving & storage company. (Ray sent me information on making a claim for repair which I know will be handled fairly and efficiently.) Moving can be a hassle; however, everyone at Sterling knows how difficult this can be and they made this project much easier for us. They are all professional, responsive and attentive. Their customer service is superb. Thank you Doug, Billy, Tony and Ray in the LA office; Joe, Sergio Jr and Luis for the San Diego packing and pickup; and to Dave, who delivered the shipments to Chicago. They may call themselves Sterling, but they are the gold standard for moving.
I interviewed three movers over the phone. Since my boxes were already packed, I assumed that a container mover would be cheapest. I found a good one, but they couldn't accommodate my access problems without incurring a large additional expense and a lot of trouble on my part. Sterling, a full service mover, was willing to accommodate everything at essentially the same cost as the container company. Sandy was great to deal with on the phone, very patient at explaining the pricing rules. (I think these are fairly standard in the industry, but they are confusing because they quote by the pound but they actually measure cubic feet and multiply by a standard factor. Since I was splitting my move, it turned out to be more economical to ship my heavy things and leave the light-weight furniture behind.)
The movers arrived that Friday, as promised, with a large pick-up truck to shuttle my belongings to the van, and three helpful, friendly, and patient movers. Furniture was carefully wrapped, each box was tagged before it was loaded, and care was taken with boxes marked as fragile. The movers helped me move everything out of the storage room, then put the things back that I was leaving behind.
As we loaded, I of course discovered many items that I hadn't thought of when we made the initial estimate. I expected a "gotcha" on the final bill, but it was finalized before the movers drove away at a price very close to what we originally agreed to.
If everything goes as smoothly at the other end, I'll be a very happy customer.
Licensing
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FAQ
Contact Information
6850 Suva St, Bell Gardens, CA 90201
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