Los Angeles Glass Co logoApproved Pro
Approved Pro

Los Angeles Glass Co

3.8(
105
)
Glass and Mirror Service, Window Service, Auto Glass,

About us

We are a leader in Glass repair and Replacement in Los Angeles Area, and we are expanding our operations to Orange County. We specialized in all glass services for home such us : Window Repair and Replacement, Shower Doors, Glass Table Tops, Mirrors, Glass Railings, window or door screen. Also for Business w have 24/7 Emergency Board Up Service, Storefronts Glass Repair Replacement, Emergency Glass Repair, Door Repairs & Door Replacement, Mirrors Removed & Replaced, Window Leak Repair Service & Sealed, as many other Emergency Door Repair as well.

Business highlights

Eco Friendly
Veteran owned and operated
Minority owned and operated
Family owned & operated
Emergency services offered
18 years of experience

Services we offer

Insulated Windows, Shower & Tub Enclosures, Office Glass, Custom Table Tops, Door, Mirrors, Patio Doors, Sliding Doors, Glass railings, Safety Film, graffiti Film, Window Screen, Window Film, Replacement Energy Efficient Windows& 24/ 7 Emergency Service..

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • Check
  • Zelle
  • CreditCard
Our recent projects
  • 66
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    Assorted photos uploaded by Los Angeles Glass Co

Reviews
3.8105 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
11%
3
10%
2
8%
1
16%
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Showing 1-25 of 105 reviews
Don Omar G.
Dec 2020
5.0
Glass and Mirror Service, Window Service + 1 more
Yes, I recommend this pro
$4,000
Very pleasant experience, Received superb service. The installation was well coordinated and good prices.
Cabral M.
Dec 2020
5.0
Glass and Mirror Service
Yes, I recommend this pro
Very smooth , very quick service. Technicians are very good and clean up after themselves
Keyla H.
Dec 2020
5.0
Glass and Mirror Service, Window Service + 1 more
Yes, I recommend this pro
Communication was great and turn around time was excellent
Ryan M.
Aug 2020
1.0
Glass and Mirror Service, Window Service + 2 more
RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY!!! This is by far the absolute worst company I have come across in all my years of hiring any type of company to do anything for me. The communication by this company is horrible. The work done is horrible. The level of care and attention is horrible. They lie and are unapologetic. The Owner also refuses to communicate or step in to respond / deal with customer complaints. If you want to be miserable, hire this company. Otherwise, I suggest you use anybody but L.A. Glass.
Osiris B.
May 2020
1.0
Window Service, Auto Glass
I reached out and the initial response was rather swift, however once I sent the specs and they asked me where I was located the communication ceased and here I am weeks later with no completed job, nor response, or quote.
Response from Los Angeles Glass Co

"I apologize for the inconvenience Mr. [Member Name Removed], due to the heavy calls and work that is coming in we have missed the opportunity to be able to work with you. If you are still in need of our needs please contact me and I will be more than glad to assist you in all needs as swift and consistent as we originally are. Thank you for taking us in consideration. Los Angeles Glass CO."

Nico P.
Mar 2020
2.0
Glass and Mirror Service, Window Service
Replace several glass panes inside my home
Response from Los Angeles Glass Co

"Hello if their is anyway our services may be better acquired and improved to your liking please advise us. We do our ultimate best for our clients and would like to give you our determination that we will do so for you. Thank you for taking us in consideration and please in from us if you would like any other projects done. Los Angeles Glass CO."

Carole R.
Feb 2020
5.0
Glass and Mirror Service
Yes, I recommend this pro
They responded to my request in a timely manner. I decided not to use them as the contractor I hired to do some other work said he could fix my shower door problem.
Barclay N.
Aug 2018
1.0
Glass and Mirror Service
I called and set up an appointment. I was told that they would call me back to confirm the appointment for the morning 8-11 am window. I did not receive a call. Strike one. I called first thing in the morning at 8am to let them know that we did not receive a call and needed confirmation they were still coming since I had the tenant waiting for the worker. The office said that they would page the driver. An hour later still no word. I called back and they paged the driver again. Forty-five minutes later I finally got a call saying sorry they are having technical issues w/ the truck. Didn't seem or feel believable at all. Sounded like a go to excuse for a worker dropping the ball. My main frustration is that this is the 3rd company in a row to now show up for this simple job, but LA Glass is getting the added built up in frustration of workers not following through.
Response from Los Angeles Glass Co

"we would like to apologize for any confusion. as we have notice you want to voice your opinion online. in our defense, contractor appts. arent like you may expect to be on your doorstep, and the time you want exactly. we are mobile and offering a FREE estimate. and there are many factors that can cause a delay. specially a next day appt,, giving us a F on just not to your standards on when we show up to your doorstep and trying to slander our companys reputation online, without being a customer or any expense to you, is not a fair assessment. you can always choose another company."

Richard M.
Jul 2018
3.0
Glass and Mirror Service, Window Service
$28,000
In the beginning, the company responded promptly to my initial phone call requesting a quote to replace all windows in my home. Unfortunately, I then received contradictory requests from the company. First, the receptionist told me that they could provide a quote if I would send photos and dimensions of all windows. This surprised me since I expected them to need to inspect the job before quoting. But as requested, I provided photos and dimensions that same day. Then I received an email from a company VP stating that they were excited about the job but that he had many questions and would need to inspect. I agreed since that was my initial expectation. So we scheduled an onsite inspection. (It should be noted that, during the next few weeks, I tried to contact that VP on several occasions but could never get a return call or email). After the inspection, I was told that the quote would be completed within a few days. This is where the process deteriorated. From the beginning, I asked that the quote be prepared listing each window with corresponding price and specs to ensure that all windows being quoted were consistent with my request to replace all windows. When the quote was finally provided (late), it was presented as a lump sum with no cost itemization by window and the total cost was much higher than an initial indication by the person who inspected my home. When I discussed the quote with one of the office personnel, she was unable to answer basic questions about the apparent double counting of labor cost and she promised to email a revised quote to me within 1 day. After waiting nearly 2 weeks for that revised quote, which I never received, I called the company asking to speak with the VP who had initially emailed me. But I was told that he was unavailable and that I would receive a call back, soon. That never happened. Unfortunately, the positive impression that I had from my initial contact with LA Glass eroded over the nearly month-long process which included contradictory requests, inability to honor company commitments for feedback, high cost estimate, and inability to communicate with the VP whose initial email indicated his excitement about the job.
Response from Los Angeles Glass Co

"Sorry you had that experience, But in our defense we did provide you with a quote, quickly. This was based on 55 different window sizes, we contacted our manufactures. Our sales rep was told that you didn't think it should cost this much and it should be closer to $10,000 and what the field tech gave a "rough estimate", to have an idea. At the same time you wanted a excel sheet itemized for the cost, and a format standard for yourself even though the pricing was not what you thought it should be. After conversion we never heard back from you until we received this message. We conduct ourselves in the most professional manner in this whole process. This is an unfair assessment of our business."

Elizabeth R.
Dec 2017
5.0
Glass and Mirror Service
Yes, I recommend this pro
Had a great experience!! Carlos was the tech and he was great. Angel helped the whole way through and was so nice and friendly. I will be telling people about my experience and forsure recommend this company
Response from Los Angeles Glass Co

"Thank you, we really appreciate your business."

Frank A.
Dec 2017
5.0
Glass and Mirror Service, Window Service + 1 more
Yes, I recommend this pro
$1,200
Theory did an excellent job.
Ariel P.
Dec 2017
5.0
Glass and Mirror Service
Yes, I recommend this pro
$2,000
Amazing no the owner, wen out of his way to chat to visit and ***** the situation ordered and installed fast. Great customer service and quality
Response from Los Angeles Glass Co

"Thanks [Member Name Removed], and at the same time we will use your services for your business."

Josh C.
Nov 2017
5.0
Glass and Mirror Service, Window Service + 2 more
Yes, I recommend this pro
$1,700
LA Glass company DID AN AWESOME JOB! Very professional and prompt! Would highly recommend this company!! I am very satisfied with my new glass shower enclosure!!
Casey S.
Mar 2016
1.0
Door Service
$500
The 'F' I'm giving here is not for "lousy;" it's for HORRIBLE. On March 16 a technician came to my house to provide me with an estimate to replace the double-pane glass that was broken on my garage door. He gave us 3 different prices and we selected the option we wanted and also handed over a check for $250 as a deposit. The tech took the measurements and said it would take a couple of days to get someone to come back out and replace the glass. It has now been two weeks and we have not heard a single word from these providers; not a phone call, nothing. I called yesterday in the early afternoon to follow up and was told that all the techs were out on jobs and the person with whom I was on the phone would have to wait until they returned to get some information from them. She said she'd call me back. I also called the cell phone of the tech that initially came out and it went straight to voicemail so I left a message. I still have not received a call back from either contact. I left another message last night asking for my money back. I confirmed that the check was processed but apparently getting back to the customer is not a priority. By 9:00 this morning I still had not received a call so I called again at 9:30 (this is the number for the Gardena office that is on my invoice) and spoke with a woman who said she could see that the glass had already been made and that she didn't understand why it hadn't been picked up yet. She said she'd call "Carlos" and ask what was going on. She said she'd call me right back. I also called the tech person again and no answer. THREE HOURS LATER and I'm still waiting for a response. I called again to the same number and got another person, a guy this time, who said he's just a dispatch person. I demanded to know what's going on and why I'm still waiting for someone to get back to me. He said he didn't know and that he could see all my messages in the system. He put me on hold while he tried to reach someone from that department but he said no one was answering. He said he'd leave a message for me. HOW MANY MESSAGES MUST I LEAVE TO GET A RESPONSE????? I feel robbed and if this is not resolved I will have to contact my attorney. This is completely mind blowing. I've never experienced such unprofessionalism. I am extremely upset by this whole situation and want it resolved immediately. 
Response from Los Angeles Glass Co

"Sorry for this experience. Lack of training and management. The company has all new staff and is independent. We would like to offer 1/2 off deal in the future for this past experience."

Jiajia L.
Mar 2016
5.0
Glass and Mirror Service, Window Service + 1 more
Yes, I recommend this pro
$315
unknown
Response from Los Angeles Glass Co

"Thank you for your response."

Sharon F.
Oct 2015
4.0
Window Service
Yes, I recommend this pro
.
Response from Los Angeles Glass Co

"Appreciate Your business thank you. We have greatly improved our communication, we have learned from our past experience and trained."

Jeff D.
Dec 2014
2.0
Glass and Mirror Service, Window Service

I almost didn't call this company as they already had a 'B' rating, but I did anyway, so I probably got what I asked for....

I contacted Gus (the owner) on 12/05/2014 and was asked to forward a picture of the glass that needed to be replaced along with the measurements. I did so, and never heard back from him or anybody else in the company.  On 12/08/2014 I got back in touch with them and spoke with the "only women that works there," as she so stated.  She apologized for Gus, telling me that if she were to  not have gotten back to a customer that she would have been in trouble.   We set a date for 12/15/2014 for them to come and give me an estimate, apologizing as she knew rain was on the way and I had this broken window to deal with.  On Saturday the 12/13/2014, I received two missed calls from the Glass Doctor with no attached voice mails.  I called the number back and only received a v/m, but left a message asking that they please call back. Again, another missed call with no message attached.  I then called on Monday the 15th to find out what time they would be here.  I was told by the "only woman that works there," that because they couldn't confirm a time with me on Saturday that they wouldn't be able to come today.  After explaining that nobody got in touch with me to confirm a time she apologized and couldn't explain why no one left a message for me. When I told her that was not going to work for me and that I would have to go with another company, she hung up on me.  When I called to speak to a manager, the only woman in the office answered the phone, and she apparently is the manager.....shocking!!  She said she was to busy to argue with me, and hung up again.  It is no wonder they only have a "B" rating, their customer service is horrendous!!

Response from Los Angeles Glass Co

"We try to accommodate everyone during our hours of operations, If we get emails running through the weekend, we address them on the next business day, in this case Monday 12/8. Clients that prefer email quotes, are asking for quotes most of the time. We do encourage to make an appointment. It may seem unfair to a company to demand service at a certain time. Its very difficult to meet a specific time we have to make it work, together. We also feel that we should have gotten more information. For appointments we have to give a Time frame, and we call the number provided to meet. There are countless of instances that clients don’t' answer their numbers and never call us back. It wasn't lack of effort, we tried. Again we're sorry."

Liza M.
Oct 2014
2.0
Glass and Mirror Service
$39
The technician who came out gave me an estimate that was much higher than previous service calls. I expressed my surprise regarding the price difference, but unfortunately, we were unable to come to any pricing agreement; therefore, I would like to have a refund from this vendor since I do not want to use this vendor in the future. Thanks,
Response from Los Angeles Glass Co

"Sorry that we could not meet your budget, its a highly competitive market, and we keep a close eye on our bottom line to keep our doors open. This past month, glass cost has gone up 15% with all manufactures."

Szu W.
Oct 2014
3.0
Glass and Mirror Service
.
Response from Los Angeles Glass Co

"Sorry for confusion on deal, the area was no included in the deal at the time that's over 50 miles away."

Gordon F.
Oct 2014
5.0
Glass and Mirror Service, Window Service
Yes, I recommend this pro
$2,700
The job from start to finish was done to high professional standards.  There was a zero-pressure salesman who worked with us.  He answered all of our questions so that we understood.  The price was (in our opinion) fair.  
We ordered the windows on the day of the sales presentation.  A few days later they were installed.  The installation crew was great.  They never stopped smiling, and even adjusted a mini blind for us.
A couple of days later we noticed a (extremely) small hairline crack in one of the windows.  The day after we informed Glass Doctor a person stopped by, saw the problem, ordered a new window for us immediately.  Within two days the replacement window was installed.  
Great service .. great people .. great follow up .. good price .. what more could you ask for?  I highly recommend.
Response from Los Angeles Glass Co

"Thank you for your response and business. Gustavo"

John A.
Oct 2014
1.0
Auto Glass, Auto Glass and Mirrors
$39
They are unresponsive.
Response from Los Angeles Glass Co

"[removed member name], we have responded to you, today through email from Angie's list and the email you provided. There has been times when the messages/email inquires through Angie's list don't reach our general email. Please call us direct 310-329-2300. or Email [email protected] We would love to service you."

Peter H.
Sep 2014
1.0
Glass and Mirror Service
unknown
Response from Los Angeles Glass Co

"I'm very sorry about this experience, we welcome your business anytime. If a staff member comment what you said, it would be lack of training, and we missed this opportunity with you."

Karen M.
Aug 2014
5.0
Glass and Mirror Service, Window Service
Yes, I recommend this pro
$400
Excellent provider. Prompt, professional/ Brought their own vacuum to clean up afterwards. I would certainly use this provider again.
Phong D.
Jul 2014
1.0
Glass and Mirror Service
Yes, I recommend this pro
I called Wed morning and made an appointment for this Thur morning. I called 3 times to check when they would be arriving. The first time I was told he was finishing up a job and would call me in 30 minutes to let me know he was arriving. I waited another hour and never received a call so I called back twice. The first time I was on hold for 15 minutes. I hung up and waited a few min and called back and I'm not sure if they answered my call or didn't realize someone was on the line but I could hear background noises and kept saying hello and trying to get someone's attention but never did and then the line hung up.  I had already purchased the Angies Deal they offered because of the good reviews but now it's Friday and I have still not received a call to reschedule or to make amends. I'm hoping I can exchange the deal I purchased and use it with a different company.
KATHRYN S.
Jul 2014
1.0
Glass and Mirror Service
At 4:59 pm they still had not arrived. I called and spoke to the dispatcher. He said that they had attempted to call me to confirm and that they had not been able to get a hold of me. I have only a cell phone and there was no record of a missed call or a voice mail. When I pointed that out to the dispatcher, he cut me off and interrupted me, speaking in a very patronizing tone. I explained to him that I had been professional and polite throughout, so he had no reason to speak to me in that manner. In the end, he became belligerent, and I told him that I would go elsewhere for my services.
Showing 1-25 of 105

Licensing

Bonded
Insured
Licensed*

Trade License Number

999163

Trade License Locale

CA

Trade License Authority

California Contractors State License Board

Trade License Expiration

12/31/2024

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Los Angeles Glass Co is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Los Angeles Glass Co accepts the following forms of payment: Check, Zelle, CreditCard
No, Los Angeles Glass Co does not offer free project estimates.
Yes, Los Angeles Glass Co offers eco-friendly accreditations.
Yes, Los Angeles Glass Co offers a 10% senior discount.
Yes, Los Angeles Glass Co offers emergency services.
Yes, Los Angeles Glass Co offers warranties.
Los Angeles Glass Co offers the following services: Insulated Windows, Shower & Tub Enclosures, Office Glass, Custom Table Tops, Door, Mirrors, Patio Doors, Sliding Doors, Glass railings, Safety Film, graffiti Film, Window Screen, Window Film, Replacement Energy Efficient Windows& 24/ 7 Emergency Service..

Contact Information

2444 N PALM DR, Signal Hill, CA 90755

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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