Maki Heating & Air Cond Inc

Quick response after a Sunday afternoon call. My message was returned first thing Monday am and they were able to fit me in later that day. There was a follow-on issue that arose. They promptly sent out another engineer who quickly identified the issue and worked to resolve. Overall I would say very satisfied.

They were very very good. They had a little bit of a glitch but they immediately addressed it. My husband is the one who researched it but he thought it was very reasonable so I'll give them an "A". There were 3 workers. It took 2 days. They cleaned up behind themselves.

It took them six tries to fix it over two months.

Excellent job. Very professional, meticulous and punctual!

Michael was professional from the first time he came to give an estimate. Most thorough of any other companies. Completely measured everything to be sure the exact and correct unit size was installed. The team did not disappoint. All were easy to work with and willing to and able to do an excellent job! Our new system is a dream… hvac is quick and energy efficient, ease of use, and looks beautiful in the attic, if that's possible.

I retired after 44 years with PG&E as a Gas Service Rep. I performed safety inspections of appliances and was often called for a second opinion after a company recommended replacement of equipment. I saw a lot of mistakes and a ton of downright fraudulent practices. Some companies were well respected by us so when I wanted to replace our equipment, there was only one company I called...Maki Heating and Air. Over many years, they had demonstrated honesty and expertise to all their customers and I never hesitated to recommend them. LOL...I know this sounds like a cheesy commercial, but it isn't often I see this kind of a business today. They didn't disappoint me when I had them replace my own equipment. My needs were thoroughly analyzed and the best solution was provided along with alternatives. The work was performed flawlessly and professionally, even when I asked them to modify the FAF vent to satisfy my nitpicking. I had my windows replaced at the same time and needed to install a larger ventilation fan, which the Maki workers installed for me with no charge. The window company also replaces HVAC equipment and Maki's price was better, so the expertise, quality of equipment and price made it an easy decision to choose Maki. The installers were very careful and considerate of our home. I have waited until now to write this review to see if any issues would develop, but everything is working perfect and our utility bills have been slashed!

They were excellent, I would not expect anything better from their service!

Repaired duct defects. I noticed an immediate drop in utility bills. Later sold property and had no problems with home inspection.

The first time I called Maki my a/c was in very sad shape. It took a while for the problem to be found and remedied, but since then it has been a workhorse.

After having had a problem I detailed in a previous review (see the June 2013 "C" rating review), I was contacted by Cheryl Maki, owner of the company and she refunded immediately the entire amount of my checks to MAKI, although I had not requested that. Sean, her representative, told me by phone that "the technician is no longer with us" and had other issues. While that is unfortunate, I was impressed that MAKI takes customer satisfaction very seriously. Would I use them again after this experience? Yes, I would. Companies, like the rest of us, can make mistakes; the real question is how they deal with them.

went well, price of unit I thought was on the high side compared to other companies, but overall they did a great job. they also installed smoke detectors in all the bedrooms and were very professional. My mother seemed happy with job they did, so thats all that counts!! I take care of this property for my mother since she lives out of state, and I spoke with the tenants and they were also very pleased with the work performed by Macki.

Scheduling was a breeze. On the service date, the two workers showed up on time and began an inspection of duct placement and general layout. They then explained what would be happening and got right to work. The whole process took about one and a half hours. Everything was left clean and we began enjoying cleaner and more healthful air. Since then we've noticed we don't sneeze as much in the house, so there must have been quite a bit of buildup.

Had an A/C unit go down. They came and took care of it quickly and did some preventative work that should have been done by another service provider the first time. The people were knowledgeable, prompt and courteous.

They did a very good job. They were very professional in the work. They were able to do work efficiently. They were right on time.

We were having trouble getting enough heat in two rooms in our townhouse. They drove all the way up to Truckee for the free estimate, and I was given very thorough explanation of the issues and options for remedy. They arrived promptly to do the work and finished early in the day. There was a few moments of head scratching as we all discovered an oddity in our previsou duct work (the two rooms needing heat were routed over the longest length possible... why is unclear), but after about 45 minutes, the issue was analyzed, a new course of action was started, and they got right to work. This winter their efforts have proven well worth the money we spent - we have great warm air flow in the two rooms that used to be very cold.

Their service was amazing! They found the problem, and had the parts ordered same day, and returned to fix the unit even earlier than expected as they overnited the parts. We were in the middle of a heat wave, and they had to be busy, but they never rushed the job. Highly recommend!

The young tech showed up within :45 minutes, as promised. Knowledgeable, he discovered the problem quickly: blown capacitor at the unit. Part on the truck was exchanged in no time, with system running great in :15 minutes, there was still time left so he checked the entire system, including the heat. Charged very high for the part, but opted to call on Monday and inquire. Talking with Sean, an adjustment was made to a reasonable price.

I got the appointment on the day and time I wanted. They arrived on time and got started immediately and the job was complete within a couple hours. They explained everything thoroughly and answered my questions. The only thing I could be critical of was they didn't put one of the registers back up correctly and it jammed in only one position. However I just took it down, figured out what was wrong and put it back. Overall a good experience and the ducts are very clean.

They were great! I am very much happy with their services.

They were very thorough and responsive. They kept my house clean. The completed job looked very nice. The furnaces are working great. It is still winter so we haven't put the AC into use yet.

It all went well until we looked at final results. Mistakes were made and they needed to come back to complete the job correctly.

Excellent work start to finish. Salesman was NOT pushy, just worked with us to get the best value for or dollar. All installers were on time, did excellent work and finished on time. Price was at the upper end of bids, but the price wasn't THAT much more than others, and it is worth paying a small amount extra knowing that the job is done RIGHT and doesn't have to be fixed by someone else. If you want cheap and iffy work, go someplace else - you won't get that work from this company. There were a lot of little touches that showed good quality and craftmanship. I would definitely use Maki again, and have suggested Maki to my neighbors.

I was not getting heat coming from my vents even though the unit was running. My house was very cold because the temperature dropped drastically over the last two days. I checked Angie's list and got the number for MAKI who was local. The woman in the office was so helpful and wonderful. She arranged to have the technician come to my home within 30 minutes.He was there in 30 minutes and extremely friendly and listened to my discription of the problem and went to work. He finished within 15 minutes and my house was becoming warm. I was so happy. The technician described the problem the fee was appropriate. The job was done perfect.

They do a good job and I am always pleased with them. They show up on time and answer all of our questions. I would highly recommend them to other people because they are thorough and very knowledgeable.

THEY DO VERY GOOD WORK. I THINK THE PRICE IS A LITTLE HIGHER THAN IT SHOULD BE, BUT THAT'S BECAUSE THE TOWN IS SMALL AND THEY ARE THE ONLY ONES AVAILABLE. THEY ARE VERY PROFESSIONAL, POLITE, AND ALWAYS ON TIME. THEY GET THE JOB DONE QUICKLY.