One Hour Heating and Air Conditioning

The service was really good overall.  I do have a problem with my air conditioning unit; there's an issue with the water backing up, causing an odor, however, I’ve had to cancel the appointments. I think they'll be able to repair it the next time they come out.

The service was rocky at first, but they went out of their way to straighten everything out. They’re competent, polite, and helpful.

Give them a call and compare with others. We haven't used them yet, but the estimate went well enough that when we do clean our vents, we'll be using Wighton's.

The service individual was competent and seemed to know what he was doing. He made sure not to track in any dirt in the house and he was prompt for the appointment. They did try to sell me a very expensive air filter.

They were more enthusiastic about selling us a new condensing unit than fixing the existing unit.  They used to be a good company but now it seems like they are all about the $$$$

We rent our home and it was paid for by our landlord. They were fine. He explained what he was going to do, and he was very polite. It was just a good experience for us because we did not deal with the financial aspect of it. He showed up when he said he was going too. He took about the same amount of time he said that it would. He was nice and professional. We are actually moving out of the area, but if we were here and something came up, we would call them first than someone else.

During the One Hour quote, they asked who else I was getting quotes from.   I believe One Hour knew that if they could not get me to commit that night they had no chance since I had Wighton?s coming out.  Wighton?s offers the same brand (Lennox) as One Hour and extremely better prices.  The entire quote process from Wighton?s was professional.  My advice is to STAY AWAY from One Hour.

It was an unsatisfactory experience they did not respond to a request for information.

Very well - see earlier comments.

They just checked over the system. They were very professional and also came out rite away.

Great

They were very good. They were very prompt, responsive and professional. Their price was a little high. I would use them again in the future if necessary.

I have no doubt that the tech did a good inspection of the A/C and separate heating unit.  However, I did not expect this inspection visit to be a huge sales pitch to replace working parts.

The tech was more than insistent about replacing the parts because he was trained to sell un-needed parts to people? I will be having an inspection by my Gas Co to verify what the tech said about my heating unit.  My utility bills are not high enough to warrant replacements of either unit. All in all, I was not pleased with the sales pitch.

My advice is do not be intimidated by the tech's knowledge of things you do not understand.  If it's not broken or dangerous, do not fix it.

This company performed exactly as advertised. Their representatives were very knowledgeable, responsive, punctual, and courteous. They made the whole experience extremely easy for us. They were very neat, quiet, and careful in our home. They were exceptionally organized and finished the work right on schedule. They took care of submitting all required paperwork for rebates. 
(It's too soon to have received them yet, but we anticipate no problems.)

So far, the new system seems to be a wonderful improvement. It is extremely quiet, the dust level in the home seems to have declined considerably, and the air seems fresher. We are anxious to see our next electricity bill to see how much we are saving.

The gentleman that came out was very nice and professional. He was very specific about what we needed. He was punctual.

Excellent. This is the second time we have used them and we wouldn't use any other company. They arrive when they are due. Everything about the job is up front so you know what is happening. Took away the old units and gave us credit for the A/C. Everything was clean & neat when they finished. We didn't know that their was a dent in the compressor top, but they did, and made sure it was replaced. We have recommended them to two of our friends and they both used them and are very happy also.

The technician arrived right on time for the estimate. He was very knowledgeable and trustworthy. I agreed to have them come to install the new unit when i wasn't there (it's a vacation cabin). The new unit is fantastic and they left the place spotless. They have a policy of being available 24/7 for repairs, which is essential for a vacation home. If we arrived for the weekend and the unit wasn't working, it would ruin our trip.