Post Alarm Systems

Bruce met me at my home to look over the house, make a recommendation for a security system and provide an estimated cost.  He was knowledgeable about the system and products.  I had researched information about options on the web and inquired about several different items.  Bruce was patient and explained the various features.  I appreciated that he provided an honest appraisal and did not try to up-sell me on items he didn't feel that I needed.  My home is relatively small and I ended up with a modest system that does what I need.
On the day of installation, Bruce came again to introduce me to Jaime who would do the installation.  Jaime was polite and efficient, but encountered a problem when he found out I didn't have Wi-Fi in the house.  During the initial interview with Bruce, he did not ask me if I had Wi-Fi and did not indicate that this was important to make the secuity system function properly.  The Wi-Fi issue turned out to be a fairly significant hitch in the installation.  Post initially said it wasn't necessary and Jaime worked to use a different set up that involved hooking to the cable internet system.  They got most of the alarm system working properly; however, Post was not able to enable the functions that would allow me to access the system remotely using TotalConnect. 
Ultimately Post had to come to my house five times to get everything working properly.  On visit #4, Victor, the installation supervisor, also came and determined that it would be much simpler to make the system work properly using Wi-Fi rather than trying to modify for a wired system.  Upon my consent, Victor went to the store and  purchased a Wi-Fi router for me and installed it.  For me, this was a bonus.  I paid for the router, but he installed the Wi-Fi for free, so the result for me was a working security system and Wi-Fi to enjoy for other purposes.  I appreciated Victor's willingness to do what was necessary to get the system working.
Once the Wi-Fi was installed, this pointed out another issue.  AT&T cellular is the primary means by which TotalConnect communicates with the security system, but the signal was too weak in my neighborhood to make the system function properly.  Post needed to switch my system so that the Wi-Fi was the primary communication with the AT&T as back-up, but they were not able to get this to work during visit #4.  This meant Victor had to come back for visit #5.  However, visit #5 was pretty quick.  In the interim period, Post had contacted the software manufacturer and had him fly out from North Carolina to explain how to fix the issues with my system as well as a few other clients' issues.  Armed with this information, Victor was able to get everything working.
Now that all is working as it should, I am very happy with the system.  I really like the Honeywell product and love being able to access the system remotely from my iPhone.  The only reason I didn't rate Post overall as excellent was the need to come to the house five times to work on the system.  This was a bit aggravating, and to me, excellent would mean getting everything right on the first try.  But I do give them very high marks for customer service and follow through.  A lot of companies would not be so dedictated to making everything right once they have your money.  But every person I talked to at Post from the installers to the appointment schedulers were unfailingly polite and responsive, and the staff did not quit until I was satisfied with the system. 
I have accidentally set the alarm off twice, and both times the monitoring center called me within a few seconds to see if I needed assistance or it was a false alarm.  This gives me peace of mind and I rate the call center's responsiveness as excellent. Overall, I would be happy to recommend Post to others as a skilled and reputable company.  I like the fact that they are a locally owned company and that all of the people whom you encounter are employed directly by them.  This makes me feel more secure.

It went well overall. The only reason I gave a B and not an A is because the installation took about 3 hours longer than the original time estimate and a third serviceperson had to arrive to help complete it.
Delbert came to our home to give us an estimate and walk through our options. We found him very personable and professional. We signed the contract the next day and an installation date was set for a about a week and a half in the future. Delbert and the technicians (Sid and Sam) arrived right on time and sprung into action. Our home has some quirky features that made choosing a place for the keypads a little tricky. Once that was decided Delbert left and the techs worked and worked. After about 4 hours another service person arrived and helped install the sensors on the windows. No one informed me why he appeared but I gathered it was because of the time it was taking to complete the job. I surmised that the walls were thicker (and trickier) than the techs had originally thought and the "hard wired" part of the job had taken much longer than anticipated. Although we have a wireless "GSM" system the keypads are hard wired. Delbert returned and spent the last hour or so with us as the techs finished up. The only other surprise was the size of the sensors. We currently have a different alarm company in our rental and the sensors are very small, these were larger than we anticipated. However, we had not asked to see them or made any inquiries before installation, so that's on us.  We then were given a lesson and shown how everything worked. Despite the delays (which again, were most likely due to our quirky and elderly home) I would heartily recommend Post. Of course, we have just begun our monitoring service with them but I feel confident we will be satisfied. The customer service has been great and the technicians closed everything they opened (crawl space, heating vent, etc), swept and put everything back together beautifully.

After doing some research on what seemed to hundreds of alarm companies we decided to go with Post Alarm since they are not only their own dealer but also service provider.  They are family owned and it shows, from the call center to the sales representative Delbert who was courteous and very helpful in working with our schedule.  He came out to survey the home to see which system would be best.  We went with a system that was a bit on the expensive side, however we do OWN the system and they don't require a contract, which was very appealing when compared to most other companies who lease and require contracts.  There were some additional questions we had after the install and Dilbert was quick to respond and put our minds at ease. I would highly recommend Post over the other alarm systems because they are not a huge company and can give you very personalized service, which in my opinion, is what an alarm company should be all about.

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After several sensors had either fallen off or stopped working on my 7 year old system, I tried to call my old ADT alarm company. They were no longer in business. So based on Angie's list reviews I called Post Alarm to get my home alarm system in good working order and takeover monitoring. The salesman came quickly and took notes on what I needed. Although I was supposed to quickly get an estimate there was some issues in getting the estimate right but Once a manager got involved, everything smoothed out immediately. Paperwork was filled out and the contract signed all by email scans. They were very easy to work with. They bent over backwards to quickly schedule the work to be done. They were very helpful, absolutely no upsell pressure and professional, pleasant installers.

We contacted and selected  Post Alarm systems after shopping around on the internet, reviewing Angie's List and searching other internet positive and negative comments on Alarm system companies.  Post Alarm had the most favorable comments on Angies list and based on other Internet searches.  Anthony Franco, the sales person whom we received the system description and recommendations on what to install, provided initial contact, the service coordination for installation, support and sales and trained us on how to use the system.  His recommendations and training where valuable and clear.  Anthony  did not try to "sell" us or stress any particular system  in his recommendations and he coordinated outstanding installation and support.  Anthony was personable, very responsive to our questions and follow-on support, even returned our calls or e-mail on week-ends within a very short time after making the inquiry.  Based on a customer satisfaction I rate Anthony and Post a 10 on the basis of 0-10, 10 being the highest score.  The comments in Angie's list about the alarm system companies where very helpful in our decision to go with Post Alarm Systems and proved reflect the excellent installation and customer support we received from Post.

Fine

With twenty year old wiring to the door and window sensors there were bound to be problems.  Post came back out three times to fix problems with the  system and get it working properly. Frankly, this could have been a real hassle with a company that did not stand by their work.  Instead they put in several extra hours of work and didn't charge extra. They were also the lowest of three bids from the best private alarm companies in SGV

The entire process was wonderful!   The post technician/sales rep arrived as scheduled, was very knowledgeable and provided information and answers to our questions to make decisions.   The experience was so much better than what we had dealt with when our alarm system was installed.  

As far as monitoring services - great job as well.   It was a nightmare with our former company.

Please note that this is an update of a previous report, which dealt with what I had perceived to be a decline in service. I had written in my original report that the company had always been top notch, which was why I was surprised at the issues I'd had.

I simply need to say that the prompt response, and more importantly, immediate action from Gina & Bill Post to address my concerns has shown me that the company that I've been able to rely on through the years is still there. I can wholeheartedly recommend Post Alarm Systems.

I have used Post Alarm for 20 years and have always been very happy with their responsiveness, their knowledgable service people, and their reasonable (and consistent) pricing.  Recently, I switched my phone service to U-Verse, which is a VOIP rather than a wire-based product.  I was concerned about how that would affect my alarm monitoring.  I spoke to both sales and service people at Post and got an honest answer--it might be OK but they could not guarantee a response if, for example, the internet was down.  Since my 30-year-old system was badly in need of an upgrade anyway, I decided to replace it with an up-to-date system, including wireless back-up.  While it was a more expensive upgrade than I had originally been considering, I have been very happy with the feataures.  I love the keychain fob and it is great to be able to access the system via computer and phone.  No more getting to work and wondering if I remembered to leave the alarm off for the clearning woman!  The installer was punctual, considerate, friendly and effecient.  I have had not had any complaints or problems with the new system and feel very secure that it will work properly regardless of whether there is electricity or a working internet connection.

Post Alarm came and installed a home alarm system, including sensors on all our doors and windows.  The most difficult part of the process was getting a person to come out and take a look at our house.  After some initial delay in doing that, including the salesperson being late, we were able to arrange a visit.  The prices are OK, if not on the higher side of the spectrum.  But I felt assured with this particular company based on friends' experiences with them, and the fact that they are a local company that does not farm out their labor to contractors.

The installation took several hours.  The installers were efficient, thorough, and left the job site clean.

The monthly charge is about $30 for the basic monitoring service.  Every time my alarm has gone on, I have always received prompt calls - including once when I was on vacation and my cleaning lady accidentally turned the alarm on (and forgot the shutoff code).  Post Alarm customer service / dispatch center is about as good as it gets.  I would recommend this company highly and have done so with my friends.

I already had a system and they upgraded me.  I spent about $600 for the system and I pay about $30 monthly.  They are a local company.  I didn’t want like a nation wide call center for alarms.  I didn’t want a large company with a call center which was not local so I went with them.  

I have a long history with Post Alarm.  They originally installed a hard-wired system in my house in 1986.  The system incorporated a lot of motion sensors that generated false alarms (especially the one in the basement that went off whenever a spider crawled across it).  Then, we got a dog who stayed in the house when we were away, which didn't work well.  Eventually, rats chewed through some inaccessible wires, and so on.

None of this was the fault of Post Alarm, but the system fell into disuse and, eventually, we discontinued the central station monitoring.  Then, money got tight and we discontinued the patrol service.

Then, we decided to update the system.  We called and a guy came out (don't remember his name).  He was highly professional and had obviously been doing this stuff a long time.  He really knew the issues and the options, and he took his time.  This is important, because you really need to consider how you're going to use one of these systems before you install it. 

Post came up with a proposal to redo the system to eliminate interior motion sensors in favor of expanded perimeter sensors, using modern wireless units.  A new wireless central alarm box was included.  Existing hard wired sensors were retained where they seemed to be working, but quite a few had to be replaced. 

Once I accepted the proposal, installation was scheduled for a week or so later.  It took TWO DAYS, which seemed like a long time, but the guys certainly seemed to know what they were doing.  The guys were okay in instructing us how to use the system.  But you need to make sure you understand it before they take off, because the new control panels are COMPLICATED and incorporate alot of functionality the adequate person has no use for.

There were a couple of glitches in the first several months that required service calls, but these related to old sensors that crapped out after the fact.  Since then, no problem.

In general, I've found Post Alarm highly responsive and professional.  However, they are by no means inexpensive.

Everything went as anticipated.

I called the Post Alarm offices in Arcadia to inquire about their service. Within the hour I had received a call from Delbert Campbell, a service representative in my neighborhood. We made an appointment at my home for a consultation. From  the beginning of our meeting I felt my family and I were in good hands. He was professional, informative, friendly, and made sure I didn't purchase  a system more elaborate than we needed.  The entire system was installed in one day by amazing service technicians (aka wizards!). Mr. Campbell made absolutely sure I was comfortable with the operation and has been available to me for all my questions. 
I couldn't be happier with my Post system, and with the wonderful service I received from Delbert Campbell and his team! Thanks guys!

They provided excellent service.  The representative, Delbert, was very professional and was someone who really cares about the clients, and even the way he treats his installation team. He comes with them and makes certain that they understand what has to be done. If he has to do other calls, he’d do that and come back through and even provide lunch for them. When you see someone who gives respect to their co-workers, you know that they are going to be respectful to you too. He did follow up calls to see how everything was going. They were excellent overall and I would recommend them. The price was reasonable, and I would say it was better than the company that we had before. We haven’t had any issues as far as the alarm going off or anything, but their responsiveness as far as setting up appointments and everything else, they were very good at that. We have to get used to the new system because, before we were accustomed to a male voice, but now it’s a female voice and it says a little bit more than the other one did, to alert us when a door or a window opens. We are just very pleased with them and I am really glad that we went with them.

They were on time. They seem like a very good company. They were knowledgeable about their product.

No issues or complaints whatsoever.

I contacted Post and left a voicemail.  They responded quickly and we set up an appt.  Patrick came out and explained the options and prices.  We set up another appt. a week later for installation.  Patrick was going to be present for the install appt, but he called the night before to let us know he wasn't feeling well, but would be willing to come out later in the week. After the install we had a lot of questions so Patrick did come out again to help us out and answer our questions.  Overall it was a very positive experience and Patrick was polite, professional, personable and was a highlight of our experience. 

I like their responsiveness and the fact that they are a local company. They have a high degree of professionalism and the staff is very dedicated. We use them on a monthly basis. They do the monitoring for us.

Very positive experience, beginning to end, and from all parts of Post. Sales/Consultation First off, thanks to Javier A. of Post Patrol for giving me Bruce Fairbairn's card. Bruce is a true professional, gracious, a pleasure to work with, and was there for me in the process, from beginning to end. I was skeptical at first, as I would be with anyone selling me something where the price is not negligible. But Bruce was straightforward, and went over every item with me. There was no pushing, and in fact there was one item which he didn't really think I needed, and I likely don't, but he could see I was firm about having it. My own paranoia. There was another item which he at first didn't think I needed but realized it was a good idea, told me the reasons, and he was absolutely right. Initially, I didn't want to be called, and Bruce respected my wishes. He was also respectful of my flooring and removed his shoes each time, prior to entering my house. He met with me again in person, to go over some pre-installation details. On the day of install, Bruce arrived early so that he could be there when the installers arrived, since I hadn't met them. I am very appreciative of that. He went over everything with the installers, and then came back as soon as installation was completed, to go over the alarm operation with me. True to his word, he stayed until I understood how to operate the system. I had a couple of questions after that, and Bruce called me back right away. Installation Hector and Sal came to do the installation. They are the best. They combine experience with professionalism with very good manners, and got the job done efficiently and right. People doing work on my house is not a comfortable thing for me. But when Hector and Sal arrived, I knew I was in good hands. I had purchased shoe covers for them to use, but they told me they also had some in their truck. Now that's a good thing. They brought a drop cloth which they put all of their equipment on top of, using a small area of my floor. They have experience on their side, they are technically skilled, and did great work on the installation, including testing and programming. They also saved all the instruction manuals and put them in a nice plastic sleeve. And, at my request, they also saved one each of the boxes for the parts. Sal even helped me with a couple of small patches in the wall, which was totally unrelated to the alarm. On top of it all, they are foodies! Also, prior to the installation, I received a call from Post to confirm date and time of installation. Now that's a first. Usually I'm the one calling to make sure someone shows up. Patrol I already have previous experience with Post Patrol, as my neighborhood pays for the service. I've had a few occasions to call, and each time, they were very responsive and helpful. It's a comfort to see the Post Patrol vehicles. Alarm monitoring I've tripped the alarm accidentally a couple of times. Post calls right away and asks the right questions. The people I've spoken with have been great. I highly recommend Post Alarm Systems.

The system and monitoring were fine.

They did a really great job. Started scheduled onsite walk-through with our agent to figure out what we needed which was totally no pressure which I really appreciated. It took two days to do the actual installation which was very smooth. They did a really good job making the system invisible which was important since we really like the distinctive look of the house.