STERLING CARPET

MY EXPERIENCE WITH THIS ORGANIZATION IS NOT GOOD. THE FIRST SALESPERSON WOULD NOT RECOMMEND THEIR LOWER PRICED CARPETS SO I WAS QUOTED A PRICE ALMOST $1000.00 MORE THAN WHAT I EVENTUALLY PAID. I WENT BACK, GOT ANOTHER SALESPERSON WHO WAS WILLING TO WORK WITH ME AND I GOT WHAT I WANTED. THE WORKERS ARRIVED ONE HOUR LATE AND WITHOUT ALL THE NECESSARY SUPPLIES. THEY INSISTED ON DOING THE ENTIRE HOUSE IN ONE DAY. AFTER DOING THE CARPET, THEY WERE SO EXHAUSTED THAT I TOLD THEM TO GO HOME AND RETURN ANOTHER DAY TO DO THE VINYL FLOORING. THEY REFUSED AND CONSEQUENTLY THEY SCRATCHED THE PAINT ON SOME CABINETS, GOUGED HOLES INTO THE KICKBOARDS, LEFT AIR BUBBLES UNDER THE VINYL FLOORING, AND TORE THE FLOORING WHEN THEY PUT THE DRYER BACK. I MADE MANY PHONE CALLS TO THE STORE SPEAKING WITH THE MANAGER OFTEN AND STILL VERY LITTLE HAS BEEN DONE TO CORRECT THE MISTAKES.

THE INSTALLATION OF THE LAMINATE FLOOR AND CARPET WAS DONE WELL. WE HAD PROBLEMS WITH THE BUSINESS HONORING THEIR QUOTE WHEN THE SALESMAN WHO SOLD US THE CARPET GOT SICK. EVIDENTLY HE UNDERBID THE JOB AND DID NOT SEND OUR PAPERWORK IN. LUCKILY WE HAD A COPY OF THE BID, BUT THE REPLACEMENT SALESMAN WAS NOT EASY TO WORK WITH BECAUSE HE RECEIVED, SUPPOSEDLY NO COMMISSION OFF THE JOB.