From the inquiry stage, to the booking stage, to the actual days of move, I couldn't have asked for a better experience. Since the price was by the hour ($149 for four guys and one truck, but they have less expensive plans with only 2 guys), I didn't have to worry about an estimate not matching the actual price. The guys wrapped everything in blankets and plastic wrap. They protected everything extremely well. They took apart beds and put them back together on the other end. Nothing was broken and nothing was missing. [They use their private storage facilities (when storage is needed), so I didn't have access to my things while in storage, but I didn't need access so this was no problem.] The storage cost was reasonable. They called to confirm a day before and everything was handled very professionally. They had to carry heavy things down a flight of stairs but it was no problem. However, I did learn in the process that the insurance that moving companies use would not be adequate to replace most items if anything had been broken or lost (which it wasn't). If you have any concerns, you might want to buy better insurance. I am not sure if they sell it or if you have to go through a third party. No additional coverage was offered to me. But I am sure that this is the same with most moving companies as they meet State standards but do not exceed State standards. Because my things barely fit into the truck, they actually used two trucks when they delivered, but I was not charged extra. I would highly recommend this company to anyone, whether you need storage or not.