Attic Guys

The services were well done and the staff was very efficient and professional. We did have to call them back for some work which which was not completed initially, they returned promptly and completed the work to our satisfaction.

They did a great job. Rat problem solved - they've tried to claw in several times but can't seem to get past the roof now. Only complaint was that even though they did a good job putting up plastic barriers to keep out dust and protect floors, the plastic did not hold on the floor and created a mess on the carpet. It would have been better to use paper for the floor.

Went very well. It was a big messy job but they cleaned up after themselves after removing bags and bags of old insulation.

The experience was good and I would recommend them to others. 

The Attic Guys were great.  The original inspector/estimator, the scheduler and the work crew were all professional, courteous and thorough.  They worked with our limited time schedule and were able to get our job done with very little lead time.  The crew sealed and cleaned all work areas so that there was no debris in our home or garage or driveway.

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They delivered exactly what was promised in the time frame they estimated. We negotiated a price both parties were content with and now that project is done.

Attic Guys was the only company that would touch the rat removal/insulation project we had. Regular insulation companies wanted nothing to do with it. Attic Guys made a big deal about how they were going to get the rat poo out of the house and drag it away without making mess and then blew insulation bits and rat poo all over my neighbor's lawn where her little kids play. They cleaned it up to her satisfaction, but gross! They also bent a window screen where they set up the vacuum system to remove the insulation/poo. Got the distinct feeling that some of the workers were not on salary but were day laborers. In the end, the job got done and it was a big improvement. It was more expensive than just an insulation job, but literally no one else would take the job.

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Good communication. Fast work and clean. Quoted price matched final invoicing. Provided all necessary paperwork for Gas Co. rebates.

Worked out pretty good. They were clean.

Provide estimate and explained process. Polite and professional but estimate was double expectation.  The high quote was for removal - was told it's a difficult space due to low roof. Was not an issue for others.

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The salesman who came out and gave me the estimate was on time and very friendly and knowledgeable .
The workmen arrived on time, did a straight 8 hour day on the cleaning and insulation replacement, then returned the next day to build the decking. $304
They cordoned off everything w/plastic, covered the floors with paper and left the house looking almost cleaner than before they came!  
Even though they had me walk though my house after the first days work to make sure that all ceiling lights and outlets worked and no wiring had been disturbed, I failed to notice the lights and electrical plug INSIDE my master bath medicine cabinet no longer worked. I called and they sent out an electrician the very next day and repaired the problem.
All employees, including the home office staff, were very friendly, efficient and helpful. Can't say enough good things about them!
Very happy - and although it was a little more than what I was thinking I was going to spend, it was well-worth the money. They did a top-notch job!

When we are doing the termite fumigation for the house, the inspector noticed that there are rodent dropping in the attic.  We call three companies from Angie?s List and Ron from AtticGuys gave us the most detail analysis of the problem and proposed
solution to clean out and seal possible rat entry points in the attic.  The price is in the middle of three estimates we got.  The price is one thing, but it is the detail explanation on the finding and proposed solution that win out.
The four men team from AtticGuys shows up on time, cover the area around the attic entry area (stair, walls, chairs, etc.).  The crew removed and bagged the old insulation in the attic, vacuum the attic, spread cleaning solution in the attic, seal off three holes in the attic where the rat might have come in, and then place new insulation.  They spread the cleaning solution once again after the insulation is done.  The foreman kept us informed of the process and their finding in the attic.  After
the job is done, the foreman gave us a ?walk through? in the attic on what they did.  The whole job took about 5 hours in
a 1000 sq ft attic. 
Overall, I am very pleased with the service we got from AtticGuys.  Although I hope we never have to hire them again for cleaning the attic (for the obvious reason :-) ) , I definitely will recommend them to anyone with need for attic cleaning.
One quick foot note about AtticGuys: we have wood flooring in the house, of three inspector came, only Ron place a cover on our floor before put a ladder down so the ladder?s footing will not scratch our floor.  It is that attention to detail wins our favorite on deciding on the contractor.

We bought a 60 year old house near the beach with a large yet very narrow attic - and the attic had never been touched after it was built.  I looked and wasn't happy with what I saw - shreds of old insulation, old construction materials, and shall we say a lot of evidence of pests.  We'd brought in pest control companies who set traps but did little else.  We needed the old insulation removed, any pests removed, pest access points plugged, and new insulation placed.  Ron J (AtticGuys) arrived on time, performed a very thorough inspection, and a very detailed quote.  It was competitive in both time and cost, but we were really impressed by the focus of the company - just attic cleaning.  The clean-up team arrived on time and proceeded to first get a sense of the job, install the plastic insulation barriers, gown-up, and get to work.  And hard work it was - 2 days of cleaning, 1 day of insulation.  The team worked very hard, removed perhaps 2 truckloads of debris (and yes, that pest evidence), and kept us informed of progress.  They hit road bumps - three times the equipment broke down, requiring a delay as replacements were brought; they needed wait for 'small guys' to hit all corners of the attic (they were originally noted for our home but somehow assigned elsewhere) - but they continued to work hard. The road bumps required them to spend an entire extra day (it was estimated 2-3, ended up requiring 4).  A job like this results in damaged ceilings (unavoidable - don't let anyone tell you otherwise), but it was relatively minimal - perhaps 6 ceiling cracks and 6 cracks in the plaster around ceiling lights - and they did a very good job in repair, patching, sanding, painting (be sure you have a spare can of ceiling paint).  They also found and plugged access points to the attic.  
In short, these guys know what they are doing - they only do attic cleanup, and they are good at it.  Be wary of the pest control companies bidding on this - they know pests, but there's a whole lot more to attic cleanup than setting traps, and experience counts.
- Overall: A
- Main phone: A (always someone there, live, to answer phone, answer questions)
- Appraiser: A (Ron rocked it)
- Clean-up Team: A++ (professional, focused, committed, hard working, can't say enough for these guys)
- Logistics: C (equipment breakdown; special staff availability; negotiations required to have clean-up team remain on site for repairs, rather than coming back later) (it was the the the cleanup team made it work regardless that made it work)
 

It went well on time, systematic.

Polite, highly professional outfit, the agent was very thorough and knowledgable. I really liked the product offered, the eco friendly rolled insulation. Unfortunately, due to how busy they were, they couldn't get to us sooner than two weeks and we didn't want to live with the critters.

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OK, this is a three tiered company.  First there is the main office, which handles billing, scheduling and communication.  They do an excellent job.  Second is regional project manager who actually comes out to the house to see the proposed project and writes the estimate.  He (in my case a man) tasks the workmen.  More on this step later.  Finally, there are the actual workmen who got the job done.  Again, no complaints at all.  These guys were on time, clean and efficient.  They even went the extra mile and closed a hole in my roof I didn't even know was there - for no additional cost.  
The project manager is really the weak point that causes me to not give the company an 'A.'  Although he was perfectly pleasant, I don't feel he did a great job communicating exactly what I needed to know.  For instance, I was under the impression that 11" of cellulose was going to be used to achieve the R-30 we wanted.  If the workmen are to be believed, we got it done with less than 5". The manager's inspection was fairly cursory.  For instance, he failed to notice that I have 2x4 joists, not 2x6, which is something I think he should have noted.  Furthermore, he never sent me an estimate as promised, and I had to call the office to get it.  On a relative scale of contractors, he was fine, but I definitely felt like I was just one more job he was trying to put on the books quickly.  I actually have a few tricky issues in my attic, I could have used a little more attention and problem solving.  
Still, the lack of attention to detail is offset by the speed and efficiency of the company as a whole.  They routinely got back to me very quickly and set up the appointment as soon as I was ready.  I don't think you would ever have to 'hurry-up-and-wait' with these guys.

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