MOLLY MAID

Broke a glass shower door and denied all responsibility. Charged me for services never provided. Completely unprofessional an unresponsive management.

Broke a shower door and denied all responsibility.

Molly Maid started great. The initial cleanup was amazing. Tony promised the moon and back. And on the first service, they delivered. They touched everything, moved everything, cleaned every surface. The house was clean smelling, every surface shiny. If the service had been like this every time, they would have received an AAA rating from me. But it went downhill from there. I paid for their service every two weeks. A couple of ladies (who did not speak English, making it difficult to communicate) would come to the house and clean. Though I could still see a difference, I quickly learned to "prepare" for the maids the day before, putting things away or they would not move things to clean. It looked like they were cleaning "around" things. Then they broke a faucet handle in the shower (how will always puzzle me) and a faucet handle on the bathroom sink. I never knew at what time they were coming, just what day. I had to keep him my dog in the yard on cleaning day because they were deathly scared of my dog (a golden retriever who thinks he is a couch and is the most gentle dog in the planet). But on a rainy day, I kept the dog inside and they had to be "rescued" by Tony because they were literally freaking out. We switched team. Things did not improve. As time went by, the quality would diminish to the point that I could barely see that they had been there. The baseboards were dirty, the floors in the bedroom suite not vacuumed, kitchen floor felt left with residue as if they had not been rinsed properly, the vent hood was still sticky, all the services from the first initial "let me show you what we can do" consultation gone. When one day I came home and had to look around for signs that the maids had been there, I finally cancelled.

We brought in the Molly Maids for the initial deep cleaning prior to our baby shower. After speaking with Tony, I felt confident that Molly Maids would provide the level of service we requested. He advised me that he would come out along with the house cleaners to inspect the job, work that was being accomplished and provide an estimate for the monthly service we were considering. I also called and spoke with Sharon who provided a detailed account of all aspects of the upcoming job. The cleaning crew showed up on time and surveyed the house. They got to work almost immediately. I ask the girls when Tony would be by, they stated they weren't aware of that and didn't know. I had to run a few errands but said if Tony came by to have him call me. My brother in law stayed while I was gone. Tony never showed. We called immediately after noticing the counter tops weren't done and Sharon said she could send the girls back "at no added charge". Really? you are going to waive that extra fee it would cost to resend them out to do a job they should have done right the first time? We also had a few other small concerns at that time, but since everything appears small, I advised that I would just clean it myself and that we wouldn't be hiring the company for further cleaning. Later, we started to notice more issues (pantry door, water marks on the cabinets, not dusting the headboard, some spots on the tile that needed some elbow grease, so we called back asking for Tony to come out to check the issues were having. This is where basic customer service would come into place. Sharon said that Tony won't come out since we aren't having them come out to fix the problems. She said there was no point. She also offered to give us $100 off any future visits. Pretty sure we already stated we won't use your service again, so thanks I guess. Ultimately, she took $30 off the total price of $245. The crew did cut some corners and 4 hours to clean a house that we take pride in keeping clean all the time, was a little over board. We are very unhappy with the lack of customer service from Sharon and Tony. Owners/Managers or whatever their title, should take pride in their operation...they don't. Their stance is if you aren't going to rehire us, we don't care. Well we aren't going to rehire you and we plan on letting everyone know why.

I've been using them for a few years and they come every week. I'm exasperated that furniture and objects are not replaced; dirt is collecting on baseboards; bathroom fan vents; grease on the fan area of the microwave; door panels they don't clean the windows when there is an obvious need; Not all the surfaces in the bathroom get cleaned (pony wall tile; bullnose tile and narrow edge of the floor molding) and the heat registers and bathroom fan covers don't get cleaned, also ceiling fans are not regularly cleaned nor are window sills; fingerprints on doorsway, cleaning of interior door panels or spider webs. I don't expect them to climb a ladder, but there should be equipment to clean higher areas (like the top of my clock and curio cabinet). They do a very fine job of sweeping floors, cleaning sinks and bathroom chrome. Also, I've never mentioned it to them, because it really isn't that important, but the king size bed often has to be remade the same day because the sheets are not put on correctly. I provide spray polish for the furniture and stainless steel cleaners. I've recently requested that that change whatever bathroom cleaner they are using because it had a very high bleach smell. I called Tony to do this and they complied. In addition, I don't speak spanish and the maids don't understand me. I don't know if I'm supposed to call every week and say "this is what needs to be done but don't do this"...I don't know if every cleaning company is like this; if I am expecting too much, but I don't like seeing dirt built up and I don't like coming home knowing that I have to move the furniture and decorative objects back in place.

I was dismayed to find some items missing from time to time. In a house the size of mine one doesn't always miss little things right away. I have the general feeling that the girls are spending more time looking for things to take than looking for things to clean. I was never happy with the thoroughness of their cleaning.

Excellent. Keep in mind that years ago, I gave Molly Maids a D rating. I had a long talk with Tony and cleared up a lot of issues and concerns. Together we worked out a plan and have kept communications open between all parties. I am pleased with the results and believe that Molly maids is doing A quality work.

Molly Maids of Augora cleaned our house for about a year. At the start, they had a 2-3 person team come out an clean for about 2 hours. Initially, the quality was fairly good however; this degraded over time. I called and reported this and an auditor was sent out to review the work. Over time, the crew drop down to 2 people and spend a little over an hour cleaning the house. We have since stopped having them clean our house.

THEY DID A GREAT JOB. MY HOUSE LOOKS GOOD AND THEY ARE VERY COMMITTED TO THEIR WORK. THANK YOU MOLLY MAIDS. I WILL SUGGEST THIS COMPANY TO ALL OF MY FRIENDS AND FAMILY.